Communication with staff was satisfying. Although, I could have been notified of the cause of the delay of my order being filled, prior to me having to telephone and seek information, would have been... See more
Company replied
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Review summary
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Reviews shaping this summary
Had to do a phone check as my bonus accessories arrived first before my machine, with no paperwork. Great deal, bonus accessories are fantastic extras. Love my machine!
Company replied
1. Pulley’s width was a little wider, maybe for newer lifters. Has to trim it to fit width of pulley slot on side arm of lifter. 2. Postage price of $20 for the 2 pulley was rather high, considerin... See more
Company replied
The service was great and reliable.And I will be shopping with them in the future
Company replied
Company details
Written by the company
Hobbysew, Australia's No.1 sewing machine and patchwork specialist stores, with the best products, machines, & classes. We make crafting a pleasure and help you create master pieces.
Contact info
Shop 4/2 Garling Rd., Kings Park, 2148, NSW, Australia
- 02 9621 4000
- hsenquiries@hobbysew.com.au
- hobbysew.com.au
4.4
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
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Very happy with my chair
Very happy with my chair. It is comfortable and very supportive. Fast delivery
April 8, 2025
Good price and delivered quickly
April 1, 2025
Hobbysew staff are always friendly and…
Hobbysew staff are always friendly and helpful. Easy to deal with and amazing service. (kings Park is the store i go to the most, but have been to others.
April 2, 2025
Reply from Hobbysew
Thank you for your lovely review.
Appalling communication
Placed an order on 5th March. I kept waiting for order and finally tried to contact them via form on their website. I did this several times every few days and no one bothered to contact me at all. If there was a delay, a simple phone call or email explaining the reason would be courteous. So disappointed. Finally received the order on 27th March. This is no way to treat customers.
March 5, 2025
Unprompted review
Reply from Hobbysew
We are very sorry that you experienced such a delay in your order. Please be assured we are always trying to improve our service.
Hobby see online worked well for mechoices we easy to view and…
Online choices we easy to view and select from and delivery was within a reasonable time frame.
March 2, 2025
Reply from Hobbysew
Many thanks Rhonda
My order came exactly as I ordered and promptly I was extremely satisfied and will be using this company for further orders
My order came exactly as I ordered and very promptly
February 28, 2025
Reply from Hobbysew
Thank you for your lovely review
worst experience of my life
Purchased Janome 6700P sewing machine.Cost close to $4000. Was faulty right from the start. Only used for a couple of hours and the machine started jamming. Sent back 4 times for repair. The bobbin top plate does not fit flush with the machine, The thread cutter never worked. The bobbin winder only wound the bobbin half way. In total used for approx 15 hours. Hobbysew and Janome refuse to replace. Have now had to purchase another sewing machine, not from hobbysew. Never experienced such bad after sales service. Would not recommend this store to anyone and be weary of Janome after sales service,
In response to your reply I paid 170.00 for freight. I was without the machine for months. I do not run a business I make quilts for friends. I always use fabric under the needle. Please don't make excused for your terrible service. The machine is in my back shed. I will not even open the box as I know the machine will only function for a short time. I have since purchased a sewing machine locally. And this machine works perfectly. Your company is beyond disgusting.
March 8, 2025
Unprompted review
Reply from Hobbysew
Hello Helen, Thank you for taking the time to write a review. I am very disappointed that you have not been totally honest with the service given. We at Hobbysew and Janome went above and beyond in our customer service to you. Your machine was freighted to us and/or Janome then back to you four times at our expense. We replaced non warranty parts free of charge for you. We thoroughly explained the issue we believe you were experiencing in sewing without fabric under your presser foot. If you continued to do this then you would be continually jamming and damaging the machine. Janome’s National Manager for Australia called you to find a solution and discovered that you were using the machine in a business situation, this greatly reduces the manufacturing warranty. This model is a semi industrial machine and is a very popular model for many years. We are sorry that you are unhappy with our service, we could not have tried any harder for you.
online customer
I’ve been an online customer of Hobbysew for some years now and have always been very happy. Customer service is always helpful, polite and friendly and will do whatever they can to help. The products are good with prices and specials great value. Thanks to you all, well done
March 1, 2025
Reply from Hobbysew
Thank you for your lovely review
Review sent too early probably
At this point in time I have only given 2 stars.
Since I placed a $4000.00 order this request for a review is the ONLY communication I have received from Hobbysew.
No order confirmation to say they have received my order, no communication to say it is being processed or better still sent. Just a request for a review.
I suggest
1/ holding this request until you have proved yourselves as a reliable company to your customers.
2/ improve your general communication with customers. I don’t care how many emails I receive to tell me how you are coming along with processing my order. But I hate not being advised that you even have my order, let alone processed it.
February 28, 2025
Reply from Hobbysew
Hello Valerie, I’m sorry we fell below your expectations. I will certainly bring it to the attention of our head office. We thank you for your order and hope you are loving your new machine.
Years ago I used to shop at Hobbysew in…
Years ago I used to shop at Hobbysew in person. Now I live in a different state and can only shop online. I rang hobbysew to ask about the sewing machine I wanted to purchase. I asked about warranty, payment options and was it going to be a new machine sent to me as I didn't want a demo model. Most importantly I asked why their price was lower than other stores. All questions were answered. The customer care team member was very pleasant to talk to and she answered all my questions. I'm so happy with my purchase. It didn't take long for my new machine to arrive at my doorstep.
February 18, 2025
Unprompted review
Reply from Hobbysew
Thanks for your detailed review ⭐️
Easy click and collect
I did a click and collect order, I received a friendly phone call advising me that my order was ready and then the collection went smoothly....no problems
January 30, 2025
Reply from Hobbysew
Thank you 🙏
My new Juki
I was so excited to order my new machine online. The item I wanted was even on sale and it was representing best value that I could find. As soon as I placed the order, that same day my sewing machine was packed and ready to be shipped. It was at my post office within a few days. It couldn’t have been easier.
February 9, 2025
Reply from Hobbysew
Thank you 🤩
Hobby Sew
I found Website was easy to "manouver" around" Great range of colours of fabric ordered. Prompt and efficient service and delivery
February 1, 2025
Great Service
After long consideration I finally found the sewing machine I wanted at Hobbysew and at a great price.
I was a little hesitant as I live in another state.
But the online ordering was easy.
I also got friendly, helpful and professional service when I called with a query.
My Janome S6 AE arrived yesterday and I cannot wait to get sewing.....today :-)
Thank you Hobbysew.
January 2, 2025
I didn’t receive my complete order
I didn’t receive my complete order, and got no reply when I reported the issue
January 9, 2025
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