The staff were helpful and friendly whilst selling me a very expensive eternity ring. Now the diamond has dropped out 9 months later they are not so helpful now. They say there is no guarantee on it e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff were helpful and friendly whilst selling me a very expensive eternity ring. Now the diamond has dropped out 9 months later they are not so helpful now. They say there is no guarantee on it e... See more
Company replied
Mike went above and beyond in helping me choose an engagement ring. He shown me lots of different options and was super helpful in his advice. He didn’t rush me and there was no pushiness what so ever... See more
Very enjoyable experience, spoilt for choice and Nikita was knowledgeable & friendly! And not pushy like some shops Purchased a replacement wedding ring for my husband which they made to size in an... See more
My wife had exceptional service and quality of work from all the staff at this store, and is very happy with the adjustments and redesign to her existing rings.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended. After searching for a good signet ring in many warwickshire jewellery shops, and more than half a dozen shops in the jewellery quarter, I was thrilled to find Hockley’s. Michael helped me (although all the staff were really great) he was incredibly knowledgable, helpful, patient, and i finally managed to buy a signet ring for my son that I was more than happy with. It’s a wonderful family run shop, where they not only take a pride in their work, but go above and beyond to make sure you get exactly the right purchase. The quality of the jewellery is exceptional. I highly recommend them for all jewellery, not just signet rings! I’ll be going back again soon.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.