Banner for Hola Health

Hola Health Reviews 

584
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, particularly the doctors, for their thorough and helpful approach during consultations. Many people highlight the service as exceptional, appreciating the convenience, ease of use, and quick response times to connect with a doctor or receive necessary documents. However, some customers also noted delays in response times, waiting extended periods for appointments or resolutions, and experienced unresponsive customer support. A few other people mentioned occasional technical difficulties with video connections during consultations, and some found support unhelpful when seeking assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, convenience, and professionalism. Many... See more

Staff

Clients share positive opinions on staff, frequently praising the medical team for being fast, efficient,... See more

User experience

Customers consistently note positive experiences with user experience, finding the service exceptional, easy... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the quick service,... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Hola was exceptional. I admired how the medical team was fast and efficient, and cheap in setting appointments with doctors. The doctor was very professional. What would take week... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(584)

491 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast service

fast service - great value

May 12, 2026
Hola Health logo

Reply from Hola Health

Hi Scoot,

Thank you for your review and for choosing Hola Health. We appreciate your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

Fantastic service

Response time was so quick
Booking process easy
The Doctor was professional and highly recommended
Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly and an escript was sent to my phone and I started antibiotics within 45 mins.

May 19, 2026
Rated 5 out of 5 stars

This was my first time using Hola…

This was my first time using Hola Health and it was late on a Saturday night I needed to get a script, I only waited a few minutes for the Doctor to come online which was fantastic. The Doctor was very friendly and very thorough, I was all done with my digital script sent straight to my phone and it was bulk billed by Medicare, win win. I will definitely be using Hola Health again. Thank you for a great service.

May 16, 2026
Rated 5 out of 5 stars

Very convenient and affordable

I was in a rush to pack for a three week trip to Australia. I realized when I got to Australia, I’d only packed half my medicines. I panicked then my friends here told me about the service and in two calls I had six medicines filled and on the way to the chemist what a lifesaver a great service

May 19, 2026
Rated 3 out of 5 stars

I didn't like how I had to set 2…

I didn't like how I had to set 2 appointments then not be allowed for the second appointment on bulk bill when i needed 2 Prescriptions but was only allowed 1 per consult then I was asked to call at 1am to discuss this and said I would get a call back within 30min but fell asleep 2 hrs later waiting for the call. Couldn't get up for work on time. Positives is I got the 2nd scripts from the email I wrote at 130pm the next day.

May 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look