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Hola Health Reviews 

581
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, particularly the doctors, for their thorough and helpful approach during consultations. Many people highlight the service as exceptional, appreciating the convenience, ease of use, and quick response times to connect with a doctor or receive necessary documents. However, some customers also noted delays in response times, waiting extended periods for appointments or resolutions, and experienced unresponsive customer support. A few other people mentioned occasional technical difficulties with video connections during consultations, and some found support unhelpful when seeking assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, convenience, and professionalism. Many... See more

Staff

Clients share positive opinions on staff, frequently praising the medical team for being fast, efficient,... See more

User experience

Customers consistently note positive experiences with user experience, finding the service exceptional, easy... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the quick service,... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Hola was exceptional. I admired how the medical team was fast and efficient, and cheap in setting appointments with doctors. The doctor was very professional. What would take week... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

581 reviews

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Asks customers to review

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4.2

All reviews

(581)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & easy access to professional, helpful Doctors

Quick & easy access to professional, skilled health care professionals. I had to get a medication for my kid when local GPs could not fit us in for an appointment, but I was quicky able to speak to a GP via video call on Hola Health and get my kid his medication before the chemist closed. First appointment was 28/03/2025

May 28, 2025
Hola Health logo

Reply from Hola Health

Hi Claire,

Thank you for your review! We're committed to providing fast, convenient healthcare and are glad we could deliver that for you.

Regards
Team Hola Health

Rated 1 out of 5 stars

Ineffective treatment

GP asked me minimal questions, only talked for 1 minute, prescribed me antibiotics but did not give any advice about how to manage my ear infection. The infection did not improve with the prescribed medication and i had to get different medication from a different GP.

May 21, 2026
Rated 5 out of 5 stars

It was good

It was good. Will use it again.

May 25, 2026
Hola Health logo

Reply from Hola Health

Hi Tamer,

Thanks for your kind words. We're pleased we could provide a smooth experience.

Regards
Team Hola Health

Rated 5 out of 5 stars

Easy booking

Easy booking, great service.

May 19, 2026
Hola Health logo

Reply from Hola Health

Hi there,

We appreciate you taking the time to share your experience. Thank you for your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

Great service

Great service

May 22, 2026
Hola Health logo

Reply from Hola Health

Hi Nelly,

Thank you for your review. We look forward to supporting you again whenever you need us.

Regards
Team Hola Health

Rated 1 out of 5 stars

Doctor gave us Terrible advice

Doctor gave us Terrible advice - advised antibiotic cream for a burn on my 10 year old nieces foot - which another doctor has now advised requires hospital attention at the burns unit. Irresponsible.

May 24, 2026
Rated 5 out of 5 stars

Quick , easy , bulk billed. Top doctor .

My dr was thorough , caring and supportive. The booking process and wait time were easy and I didn’t wait for more than 5 minutes great service 😃

May 24, 2026
Hola Health logo

Reply from Hola Health

Hi Jessica.

Thank you for your positive review. We appreciate your feedback and are pleased that our service met your expectations.

Regards
Team Hola Health

Rated 5 out of 5 stars

Very good service and listened to what…

Very good service and listened to what I have to say and helped me with my illness

May 26, 2026
Hola Health logo

Reply from Hola Health

Hi Carmela,

We're glad we could make the process simple for you. Thank you for choosing Hola Health.

Regards
Team Hola Health

Rated 5 out of 5 stars

Quick turnaround time for telehealth…

Quick turnaround time for telehealth consultation.

May 20, 2026
Hola Health logo

Reply from Hola Health

Hi Rini,

Your feedback means a lot to us. Thank you for taking the time to leave a review.

Regards
Team Hola Health

Rated 5 out of 5 stars

Platform easy to use

Platform easy to use , wait time short, doctors are genuine and easy to talk to - used service for referrals for xrays ect . Great service

May 26, 2026
Hola Health logo

Reply from Hola Health

Hi Abbi,

Thank you for your review and for choosing Hola Health. We appreciate your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

Hola health was easy to book into…

Hola health was easy to book into and quick turn around on seeing a doctor and receiving my script.

May 14, 2026
Hola Health logo

Reply from Hola Health

Hi Keith,

We're glad to hear you had a positive experience. Thank you for taking the time to leave us a review.

Regards
Team Hola Health

Rated 5 out of 5 stars

Quick and easy to make an appointment

Quick and easy to make an appointment and speak to a Dr. The Doctor was kind, attentive and informative.
Better than many face to face appointments I have had recently!

May 17, 2026
Hola Health logo

Reply from Hola Health

Hi there,

Thanks for your wonderful review. Providing accessible healthcare is our priority, and we're glad we could help.

Regards
Team Hola Health

Rated 5 out of 5 stars

Great service, poor internet connectivity/booking process

The Aussie doctor was very helpful and was able to send a script directly to my phone.

I contacted the Hola website at approximately 3:30am and quickly received a link to click on which was to have a video conference with the GP.

I had a lot of trouble connecting to Hola’s video connection (which is used by the doctor to perform the consultation) using their link (which was sent via email) and the Safari app, which they specified to use. After 4-5 failed attempts and talking to an online helper, we ended up copying the provided link address and placing it directly into the Safari search window which then worked.

May 14, 2026
Rated 4 out of 5 stars

Expert medical assistance

I have recently used the medical services provided by Hola Health. And overall, my experience was exceptional. They have a team of certified GPs. Whenever I need quick medical help.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

fast service

fast service - great value

May 12, 2026
Hola Health logo

Reply from Hola Health

Hi Scoot,

Thank you for your review and for choosing Hola Health. We appreciate your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

Fantastic service

Response time was so quick
Booking process easy
The Doctor was professional and highly recommended
Can’t believe I booked a video call and spoke to a Dr within 10 mins. He diagnosed me promptly and an escript was sent to my phone and I started antibiotics within 45 mins.

May 19, 2026
Rated 5 out of 5 stars

This was my first time using Hola…

This was my first time using Hola Health and it was late on a Saturday night I needed to get a script, I only waited a few minutes for the Doctor to come online which was fantastic. The Doctor was very friendly and very thorough, I was all done with my digital script sent straight to my phone and it was bulk billed by Medicare, win win. I will definitely be using Hola Health again. Thank you for a great service.

May 16, 2026

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