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Hola Health Reviews 

579
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, particularly the doctors, for their thorough and helpful approach during consultations. Many people highlight the service as exceptional, appreciating the convenience, ease of use, and quick response times to connect with a doctor or receive necessary documents. However, some customers also noted delays in response times, waiting extended periods for appointments or resolutions, and experienced unresponsive customer support. A few other people mentioned occasional technical difficulties with video connections during consultations, and some found support unhelpful when seeking assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, convenience, and professionalism. Many... See more

Staff

Clients share positive opinions on staff, frequently praising the medical team for being fast, efficient,... See more

User experience

Customers consistently note positive experiences with user experience, finding the service exceptional, easy... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the quick service,... See more

Customer service

People report ambiguous experiences with customer service, with some praising the professional health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Hola was exceptional. I admired how the medical team was fast and efficient, and cheap in setting appointments with doctors. The doctor was very professional. What would take week... See more

Rated 5 out of 5 stars

It was great how I was informed how much longer before I was seen. Dr S was friendly and professional considering it was 3am! ;) It was also bulk billed. Given that I only needed a course of antibioti... See more

Company replied

Rated 5 out of 5 stars

My husband was feeling very unwell and at 4am the only option was to go to the hospital even though he wasn't sick enough for a hospital nor did he want to get out of bed. Within 10 mins he was... See more

Rated 5 out of 5 stars

Hola Health provides a brilliant service. My husband was in agony due to piriformis syndrome, which he has had before. The doctor who rang him from Hola Health was very thorough and provided him w... See more


Company details

  1. Family Practice Physician
  2. General Practitioner
  3. Medical Certificate Service
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Physician Referral Service

Written by the company

The easiest way to see a GP. Online within minutes, 24/7. Whether you need a medical certificate, prescription, referral or simply GP care - Hola provides expert care anytime, anywhere. Download the Hola Health app to start.

Trusted by over 1,000,000+ customers.

Written by the company

Connect with AHPRA-registered practitioner online
Hola Health delivers fast, secure and AHPRA-registered practitioner-led online healthcare, anytime, anywhere. From sick notes and prescriptions to GP referrals, our medical practitioners are here when you need them most.

Contact info

Get medical advice in minutes, 24/7

Speak to an AHPRA-registered health practitioner in minutes.

4.2

Great

TrustScore 4 out of 5

579 reviews

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Asks customers to review

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4.2

All reviews

(579)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Hola booking website was very easy to use. I got to speak with a doctor within about 15 minutes, and the price was very reasonable. I received my script pretty much straight away too.

May 23, 2026
Hola Health logo

Reply from Hola Health

Hi Sue,

Thank you for your review. We look forward to supporting you again whenever you need us.

Regards
Team Hola Health

Rated 5 out of 5 stars

Reference

Very quick, very helpful would highly recommend.efficient from start to finish.

May 15, 2026
Hola Health logo

Reply from Hola Health

Hi Daniel,

We appreciate you taking the time to share your experience. Thank you for your support.

Regards
Team Hola Health

Rated 5 out of 5 stars

Fantastic service doctors really care…

Fantastic service doctors really care and listen to your needs

June 1, 2026
Hola Health logo

Reply from Hola Health

Hi Darren,

Thank you for your positive review. We appreciate your feedback and are pleased that our service met your expectations.

Regards
Team Hola Health

Rated 5 out of 5 stars

Bulk-billed prescription consultation…

Bulk-billed prescription consultation in 15 minutes, what’s not to love?

June 1, 2026
Hola Health logo

Reply from Hola Health

Hi Rebecca,

Thank you for your review. We look forward to supporting you again whenever you need us.

Regards
Team Hola Health

Rated 5 out of 5 stars

So easy and bulk billed

So easy and bulk billed! Less than 10 mins and I got the script I needed.

Incredibly helpful.

May 31, 2026
Hola Health logo

Reply from Hola Health

Hi Finn,

Thank you for your review. We look forward to supporting you again whenever you need us.

Regards
Team Hola Health

Rated 5 out of 5 stars

It was very helpful

It was very helpful; he asked the right questions, and it was very quick, following the treatment usually given for UTI.

June 2, 2026
Hola Health logo

Reply from Hola Health

Hi Leisa,

Thank you for your feedback. We're always here to help with healthcare that's simple, accessible, and available when you need it.

Regards
Team Hola Health

Rated 4 out of 5 stars

Easy and quick

I think Hola Health is the best and easiest platform to get medical assistance for a normal cold and other non-emergency issues. Taking healthcare services from Hola Health is a better option than going to a clinic and waiting for your turn.

May 22, 2026
Unprompted review
Rated 2 out of 5 stars

Very frustrating

Very frustrating
Two failed attempts both said I had missed a call.
Third try got through - Dr hard to understand as he was Indian but he persisted and all went well

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

May 15, 2026
Hola Health logo

Reply from Hola Health

Hi Trinh

Thank you for your review! We're delighted to hear you had a quick and easy experience. We appreciate your support and look forward to helping you again whenever you need us.

Regards
Team Hola Health

Rated 5 out of 5 stars
Hola Health logo

Reply from Hola Health

Hi Tony,

Thanks for taking the time to leave a review. We're delighted we could help.

Regards
Team Hola Health

Rated 5 out of 5 stars

More convenient than GP

More convenient as compared to trying to get an appointment with regular GP.

May 30, 2026
Hola Health logo

Reply from Hola Health

Hi,

Thank you for your review! Making healthcare simple and accessible is what we aim for, so it's great to hear you had a positive experience.

Regards,
Team Hola Health

Rated 4 out of 5 stars

Excellent overnight care

I found this platform quite helpful as as I took medical assistance midnight for a non emergency condition. After booking my appointment, I got a call from the medical professional with a few minutes. He listen to my issues carefully and offered assistance accordingly on my phhone.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dr was professional

Dr was professional, listened to what I said and provided the script I required

May 9, 2026
Hola Health logo

Reply from Hola Health

Hi Helene,

We appreciate your feedback and are glad you had a positive experience.

Regards
Team Hola Health

Rated 5 out of 5 stars

Was super easy to book

Was super easy to book, see a doctor and a positive outcome

May 14, 2026
Hola Health logo

Reply from Hola Health

Hi JC,

Thanks for your kind words. We're pleased we could provide a smooth experience.

Regards
Team Hola Health

Rated 5 out of 5 stars

Fast response

Fast response, availability, wait time under 10 mins,polite professional Dr amazing service

May 23, 2026
Hola Health logo

Reply from Hola Health

Hi Nikki,

Thanks for your feedback! It's wonderful to know you had a smooth and hassle-free experience.

Regards
Team Hola Health

Rated 5 out of 5 stars

Quick & easy access to professional, helpful Doctors

Quick & easy access to professional, skilled health care professionals. I had to get a medication for my kid when local GPs could not fit us in for an appointment, but I was quicky able to speak to a GP via video call on Hola Health and get my kid his medication before the chemist closed. First appointment was 28/03/2025

May 28, 2025
Hola Health logo

Reply from Hola Health

Hi Claire,

Thank you for your review! We're committed to providing fast, convenient healthcare and are glad we could deliver that for you.

Regards
Team Hola Health

Rated 1 out of 5 stars

Ineffective treatment

GP asked me minimal questions, only talked for 1 minute, prescribed me antibiotics but did not give any advice about how to manage my ear infection. The infection did not improve with the prescribed medication and i had to get different medication from a different GP.

May 21, 2026

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