Hola Car Rentals Reviews 

921
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, who are responsive and professional in resolving issues. Many people found the booking process to be easy, quick, and efficient, often highlighting competitive prices that include insurance and avoid hidden costs. The overall service is frequently described as excellent, making for a smooth and hassle-free experience. However, some customers also noted concerns regarding booking accuracy or the company's support when problems arose with the car rental provider. A few people experienced situations where their reservation was incorrect or felt that Hola did not adequately advocate for them against unexpected charges or car refusals at pickup.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding competitive and affordable rates, often... See more

Booking process

People report positive experiences with the booking process, highlighting its ease, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent customer service, fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

When we arrived at the Orlando airport after a long flight, Hertz would not honour the paid car rental we reserved through HOLA. ( we left the airport without a car because Hertz wanted to charg... See more


Company details

  1. Car Rental Agency

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

921 reviews

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Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(921)

593 reviews in the last 12 months

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Rated 5 out of 5 stars

Hola Car Rentals made it really easy to…

Hola Car Rentals made it really easy to organise car hire in America. The website is clear and concise. All the information is easy to follow. The car I chose was really good value for money with a 45% discount. Every aspect of the car could be viewed and there was no added cost for a an extra driver. The booking process was quicky and easy. I highly recommend this car hire company.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best price and great after sale service!

The price is always the best, but the included insurance coverage is awesome. My parents and friends used them last year. The car rental company forced them to purchase extra insurance at the desk. Hola came to the rescue afterwards and got them the credit back afterwards for it. Service is awesome. So I am using them myself now.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

I have used hola Car rentals a few times now and I’ve always recommended them to my family
On this occasion, I had a Breakdown and I have to say it was the easiest Breakdown I have ever had.
From the beginning, the girl at the other end of the phone was supportive and compassionate
She personally took it upon herself to Rush my Claim through and everything was sorted within a few days.
I would definitely recommend this Hire company
I had so many extras within my rental,

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic price

Fantastic price and really easy to book. Best price I could find and booking could not be easier! Additional driver include as well! Superb 👌

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I had to modify a booking. Cardeth Natalia made the whole process seamless and easy.What a fantastic company to deal with. Highly recommended. I got a really great deal.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

When we arrived at the Orlando airport after a long flight, Hertz would not honour the paid car rental we reserved through HOLA. ( we left the airport without a car because Hertz wanted to charge us double what we already paid)
While still at the airport my husband contacted HOLA and explained what happened and they immediately responded and provided a refund. WOW, was not expecting that.
We ended up getting a car later and not at the airport…..but thank you HOLA for making a stressful situation easier to deal with.
I would book through HOLA again based off their excellent customer service.

***NOTE: the World Cup was playing down in Miami which is why we feel Hertz gave us some weird lie about why they couldn’t honour our confirmation

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent response time

Excellent response time. Always trying to have the best offer for customers without any additional surcharges or back door costs.

Also the service after the booking is the best I did experience so far. Normally agencies do not care much after the booking is finalized respectively finished. Here I could get back money from an insurance I did not ask for.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I just made my first reservation with Hola, and can only comment on their customer service.
I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immediately received a helpful response from Hola. They also subsequently promptly answered all of my other queries. Quite impressive.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great company.

Great company. Very good prices with a very comprehensive list of extras. Easy to book with very clear paperwork.
I had a problem when collecting car from Hertz Orlando Airport. The issue was resolved by Hola in amazingly good time. Well done Sofia.

July 7, 2026
Unprompted review

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