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Hola Car Rentals Reviews 

932
•
TrustScore 5 out of 5

4.8

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 483 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the competitive pricing, often including insurance and without hidden fees, making their offers very attractive. The booking process is frequently described as easy, quick, and straightforward, with a user-friendly website. Many people praise the exceptional customer service and support, noting the team's responsiveness, helpfulness, and professionalism in assisting with queries and issues. Reviewers appreciate the excellent after-sales service and the staff's dedication to resolving problems efficiently. However, some customers encountered issues directly with the car rental companies upon collection, such as unexpected additional fees, being forced to purchase extra insurance at the desk, or the rental not being honored.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently finding that the prices are the best and very... See more

Booking process

Customers had positive experiences with the booking process, describing it as quick, easy, and efficient with... See more

Service

Users describe positive interactions with service, highlighting the ease of organizing car hire and the... See more

Customer service

People report positive experiences with customer service, highlighting the supportive, compassionate, and... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

Hola arranged a rental car for us through Avis. The entire process and the car itself were perfect. After we returned the car, Avis charged my credit card for unjustified fees. Hola resolved the issue... See more

Company details

  1. Car Rental Agency

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.

Contact info

4.8

Excellent

TrustScore 5 out of 5

932 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(932)

604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

User friendly Booking site

Having used many car rental companies when travelling abroad, this seems to be the simplest and most user friendly booking interface I have ever encountered. That can only be good for business. Well done.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Hola Car Rentals made it really easy to…

Hola Car Rentals made it really easy to organise car hire in America. The website is clear and concise. All the information is easy to follow. The car I chose was really good value for money with a 45% discount. Every aspect of the car could be viewed and there was no added cost for a an extra driver. The booking process was quicky and easy. I highly recommend this car hire company.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best price and great after sale service!

The price is always the best, but the included insurance coverage is awesome. My parents and friends used them last year. The car rental company forced them to purchase extra insurance at the desk. Hola came to the rescue afterwards and got them the credit back afterwards for it. Service is awesome. So I am using them myself now.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

I have used hola Car rentals a few times now and I’ve always recommended them to my family
On this occasion, I had a Breakdown and I have to say it was the easiest Breakdown I have ever had.
From the beginning, the girl at the other end of the phone was supportive and compassionate
She personally took it upon herself to Rush my Claim through and everything was sorted within a few days.
I would definitely recommend this Hire company
I had so many extras within my rental,

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic price

Fantastic price and really easy to book. Best price I could find and booking could not be easier! Additional driver include as well! Superb 👌

July 10, 2026
Unprompted review

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