Hola Car Rentals Reviews 

981
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often finding them better than direct bookings with all insurance included. The booking process is widely regarded as easy, efficient, and straightforward. People frequently highlight the exceptional customer service and helpful staff, who provide outstanding support and communication, especially when resolving issues. However, some customers encountered unexpected additional fees or issues with insurance at the rental counter from partner companies. A few reviewers also noted occasional booking errors or felt that Hola did not always provide sufficient advocacy when problems arose with the rental provider.

What people talk about most

Price

People report positive experiences with price, often finding it better than other car rental sites and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease, efficiency, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as fantastic, excellent, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsive and clear communication... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a car through Hola in Seattle, I was unfortunate to hit a large pothole, which destroyed the side wall of the tyre and damaged the rim. The vehicle had to be towed, and a replacement vehicle... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

We hired a car through Hola, who work with multiple car companies, and their pricing is very competitive. Unfortunately, Avis overcharged us for insurance, effectively doubling up on what we had alrea... See more


Company details

  1. Car Rental Agency

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

981 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(981)

614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Definitely the prices.

Definitely the prices which is inclusive of taxes, LWD and third party insurance available at a low cost. I have dealt with other rental companies and that no longer get my business because of all these hidden charges.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Booking made Easy

First time used Hola Car Rentals to book a car for collection at Toronto Airport. Booking was very easy and rates are very competitive. All the big car rental companies are covered. Will be collecting the car in three weeks time, hope everything goes okay.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

I rented a car through Hola in Seattle

I rented a car through Hola in Seattle, I was unfortunate to hit a large pothole, which destroyed the side wall of the tyre and damaged the rim. The vehicle had to be towed, and a replacement vehicle was provided.
The car rental company charged me for the towing even though roadside assistance was included, however when I took my case to Hola they organized a refund of all the charges.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star customer Service, Love it!

Absolutely fantastic customer support regarding my rental. Especially as I had to change cars for my pending trip. Spoke to a lovely lady called Sofia, what a star, amazing to see there are still Ana ing helpful people out there! From start to finish and continued support, fantastic service. Looking forward to our holiday more so knowing we have peace of mind, 5 star service!

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Best search

The search was very easy and there were many options to choose from. Price wise was definitely better than any other car rental sites I’ve been on. Check out was not complicated at all and to have everything included in the price and in plain writing puts you to the top of the list.

July 29, 2026
Unprompted review

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