Hola WiFi have been excellent throughout the process, the sales staff initially were informative and helpful. Explaining the costs and package. I live in the countryside and internet connection and s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Hola WiFi have been excellent throughout the process, the sales staff initially were informative and helpful. Explaining the costs and package. I live in the countryside and internet connection and s... See more
Company replied
We had MAJOR problems with our old supplier. We messaged Hola wifi via their website, had a quick response and the engineer came, installed and tested within a week. Very happy with the service.... See more
Company replied
Absolutely terrible customer service. Been without wifi connection for multiple weeks now, and customer service just repeats the same questions. I told them what’s wrong, and they said someone would c... See more
Company replied
Hello. It's Mr Mason in Murla. I want to thank you for the service you provided yesterday. Our Internet was very poor, the Technician was extremely efficient and professional. He found that... See more
Company replied
En holaWifi creemos que el acceso a Internet debe estar al alcance de todos. Por eso, hemos desarrollado una de las redes inalámbricas más amplias para llevar conectividad a donde más se necesita. Además, seguimos invirtiendo y expandiendo nuestra cobertura para que cada vez más personas puedan disfrutar de nuestros servicios.
Carrer del Marqués de Campo, 6, 2º, 6ª, 03700 , Dénia, Spain
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had Fibre Air+ installed this week and it's much faster than i expected. Connection is stable and so far so good. Would recommend.

Reply from holaWifi
Very happy with the service, technician was very good, answered all the questions,very helpful and friendly. Thank you.

Reply from holaWifi
Very good service, customer service is excellent, price is moderate, fastness of the connection is between 40 and 89. 👍

Reply from holaWifi
Living in Murla we used Lliberweb, but always problems came up. At a sudden moment I was completely done with it. Looking around in our region it became clear HolaWifi is marketleader. So we decided to give them a call. A very friendly and experienced staff member explained all possibilities and the next they the installation was done by very kind and experienced contractors. HolaWifi designed the whole service process very customer focused. I’am very satisfied with this and the stable up- and download capability. Good job, recommended.

Reply from holaWifi
As always, a great customer service. Several follow up calls once the issue was found at my end. Thank you Hola Wifi

Reply from holaWifi
Very professional and fast service from holawifi moving my antena and service to my new house. Really good, thank you

Reply from holaWifi
Have been with Holawifi for 2 years, and have found the service to be excellent. Highly recommended!

Reply from holaWifi
Slow internet was solved within a few days. Very satisfied about the service.

Reply from holaWifi
I live in place where maintaning a good wifi connection has been challenging. Fortunately, since I have been with HolaWifi I have had very few issues with the service and whenever there has been a problem their excellent customer service people and technicians are a phone call away and act promptly to resolve it with a follow up call the next day to make sure that all is OK. A good price too!
Best Service speed and price , friendly engineers and attentive support when needed

Reply from holaWifi
Hola WiFi are very helpful and responsive when you have a problem - always answer emails promptly and call me back in English - I have had 4 years with them and would not change

Reply from holaWifi
Lost internet. Situation to Holawifi by WhatsApp and phone. Response in English within 30 min. followed by second phone call after confering withTech. Dept. Problem solved. Pleasant & professional service throughout.

Reply from holaWifi
It was very nice that someone from holawifi called us the day after a problem.
Very enthousiastic .
We were very pleased !
Cheers
Peter

Reply from holaWifi
Excellent service. Technicians took time to find the best position/signal. Very good installation. Signal awesome!

Reply from holaWifi
Very happy with package, speed and with English customer service!

Reply from holaWifi
I had an issue with my WiMAX where it was running really slow and then stopped completely.
I used the WhatsApp contact details to let them know of the issue and the team were very responsive and confirmed an issue with a repeater in Jávea. They said their tech team would call me to confirm when it was fixed.
As they said the tech team called me and asked to do a speed test, it was still running slow so they asked for a little time and would come back.
About 30 mins later they were back in the phone and another speed test done.
All now working perfectly and to top it off a customer services check call a few days later to make sure all was ok.
I have to say I am impressed with the customer service at Hola WIFI and the fact that what they say they will do they actually do.
If you need WiMAX or other services from them don’t hesitate

Reply from holaWifi
Clear information and super prices!
When you have a question they answer within the 24h.

Reply from holaWifi
Recently changed my WIFI provider to HolaWifi. I now get speeds I did not think possible with Fibra Air +. If you do not have a fast speed then I recommend you change to HOLAWIFI

Reply from holaWifi
We lost our internet service on the morning of a public holiday. I contacted the local office at around 1100 am and by I:15 pm an engineer had arrived and replaced faulty equipment. I really cannot praise the service enough,

Reply from holaWifi
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.