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Holborn Assets Reviews 2,594

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional service and dedication. The overall service is frequently described as excellent, with many people appreciating the clear explanations and personalized advice received. However, some people were dissatisfied with the contact and response times, mentioning instances where they struggled to get a reply or felt their inquiries were not adequately addressed. A few other people also felt that the company's recommendations could have been more thoroughly considered.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Customer communications

People report ambiguous experiences with contact. Some customers praise proactive communication and quick... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised prompt responses, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While most of my investment experince has been positive it was during a negative experiance that Henry Kent supported me. Henry took full control of a negative sitaution, came up with an alternativ... See more

Company replied

Rated 5 out of 5 stars

Having Anben as an advisor has been really refreshing—especially compared to others I’ve encountered in Dubai. What stood out most is his honesty and integrity. He doesn’t overpromise or tell y... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with several financial advisors over the years, but Michelle and her team at Holborn Assets have truly stood out as exceptional. They are clear, transparent, and take the time to expl... See more

Company replied

Rated 5 out of 5 stars

Amanda Steyn has been nothing but exemplary. I have referred her clients which she has taken in her stride and acted with absolute professionalism. She handles queries with care. Has a knack for... See more

Company replied


Company details

  1. Investment Service
  2. Financial Consultant
  3. Financial Institution
  4. Financial Planner
  5. Pension Fund
  6. Tax Advisor

Written by the company

Holborn Assets is an independently owned, global financial advisory group established in 1998 and headquartered in Dubai. The company caters primarily to British expats with the objective of helping clients invest the right money in the right place at the right time. A holistic financial services provider, the group specialises in personal and corporate wealth management and manages over $2billion in assets under management. Key service offerings include -- Citizenship & Residency Programmes, Investments, Wills and Estate Planning, Education Planning, Pensions, Insurance, Long Term Care and SME services. The company has offices in the Middle East, UK, Europe, Africa and South Asia and currently supports a cadre of over 2200 UK and US qualified independent financial advisers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick

Quick, accurate response to questions relating to a complicated situation. Will be using his services further for help completing Form CF 83 to maximize my benefit.

September 25, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for the wonderful feedback. We are pleased the guidance was quick and accurate—especially with a complex situation.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Well informed and useful advice

I found Robin to be well informed, gave genuinely helpful advice, was easy to talk to, and not in the least pushy. A very positive experience

September 9, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for the thoughtful feedback Les. We are glad Robin’s advice was helpful and that the conversation felt easy and pressure-free.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Rapid and accurate

Rapid and accurate. Thanks.

October 2, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for the feedback, Michael—great to hear the service was rapid and accurate.

Vincent @ Holborn Assets Trustpilot Team

Rated 4 out of 5 stars

The clarity of purpose and promptness…

The clarity of purpose and promptness in information dissemination and responses to questions and requests is commendable. I also like the fact that they remind me to check my email and send a screenshot of the same information by WhatsApp after they noticed that I don't check my email on a regular basis.

October 24, 2025
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Reply from Holborn Assets

Thank you so much for the thoughtful review, Oyekanmi! We’re glad our clear communication and prompt responses have been helpful. We appreciate your trust and look forward to supporting you further.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

I’ve been with Holborn since 2021

I’ve been with Holborn since 2021, and it’s been a really positive experience. My adviser, Steve Roberts, has been fantastic — always friendly, patient, and genuinely interested in helping me make the right financial decisions. I’ve built a lot of trust in him and Holborn over the years, and I’d happily recommend them to my family and friends.

October 24, 2025
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Reply from Holborn Assets

Thank you for being with Holborn since 2021 and for the lovely feedback, Olawale! We’re delighted to hear that Steve Roberts has been friendly, patient, and genuinely focused on your goals. Earning your trust means a lot to us. We’ll be sure to pass your kind words on to Steve, and if there’s ever anything more we can do for you—we’re here to help.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Romeo Steffanuti Holborn Investment

Romeo is always well prepared for our investment discussion sessions and comes up with alternative initiatives to re- invest matured capital. He stays up to date with global investment trends and spots opportunities. He is well connected in investment circles.

October 6, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for the thoughtful feedback, Stephen! We’re thrilled to hear that Romeo’s preparation, proactive reinvestment ideas, and market awareness are adding value to your portfolio conversations. We’ll be sure to pass along your kind words.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Excellent Services

Firstly, they made out all the time necessary to explain the entire process to me. Afterwards, they assigned an officer (Steve) to handle my case file.
Holborn is truly good at what they do.
I’ll always recommend.

October 23, 2025
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Reply from Holborn Assets

Thank you for sharing your experience, Tochukwu! We’re delighted that Steve and the team took the time to explain everything clearly and manage your case with care. Your recommendation means a lot to us. If there’s ever anything more we can do, we’re here to help.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Romeo of Holborn Assests assistance is excellent.

Romeo of Holborn Assests has always been extremely helpful with his advice and managing my pension portfolio. He is quick in responding to questions and looking at my best interests.

October 24, 2025
Unprompted review
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Reply from Holborn Assets

Thank you so much for your kind words and for trusting Romeo with your pension portfolio, Richard. We are glad the advice and quick responses have been helpful.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Professtional

Professional service and instant reply to any inquiries.

October 24, 2025
Unprompted review
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Reply from Holborn Assets

Delighted to hear this! Providing professional support with rapid responses is exactly what we aim for. Thanks for choosing us, Shirley.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Romeo Stefanutti is very well versed in…

Romeo Stefanutti is very well versed in his field. The investments are performing above my expectations and I highly recommend Holborn Assets and Romeo Stefanutti

October 24, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for the fantastic review and for recommending Holborn Assets, Andrea! We are thrilled to hear your investments are performing above expectations. Romeo will be delighted with your feedback. We appreciate your trust and are here whenever you need support with your financial planning.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

I was very lucky to have a professional…

I was very lucky to have a professional person like Christophe Allafranco who helped me a lot since he started to manage my policies as he helped me to recover my losses as well as helped me in getting my policies performance better in away I never seen before .
When I have any question Chris always there with great support

October 23, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for taking the time to share this, Dr Mohamed, and for your kind words about Christophe. We’re delighted he’s helped you improve your policies’ performance, and that his support is always there when you need it.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

5/5 received great Holborn support

Steve Roberts at Holborn looks after me really well as a client. He keeps in touch and updates me before I even need to ask. The app shows each step of my residency application. It helps me stay calm and informed. I also like webinars that explain any changes.

Steve explains things in plain English and makes sure I know what’s coming up. I feel supported at every stage. I’m happy to recommend Holborn to my friends. Thank you! 🙏

October 9, 2025
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Reply from Holborn Assets

Thank you so much for the 5-star review, Andrew!
We really appreciate your recommendation. Thank you for choosing Holborn!

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Amazing support

Thanks to the team for giving me all the information I needed in a non-pressured way :-)

October 16, 2025
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Reply from Holborn Assets

Thank you for the lovely feedback, Gary! We’re thrilled you got all the information you needed and that our no-pressure approach worked well for you. If anything else comes up, we’re always here to help.

Vincent @ Holborn Assets Trustpilot Team

Rated 1 out of 5 stars

No valuation report seen in five years!

I have been trying to get a valuation update on the money they manage for me for five years! No one responds to me since my prior relationship manager decided to retire five years ago. It is absolutely heart wrenching that they are controlling my hard earned pension money and ignoring me for so long. I will never get to see this money and that is totally unfair and extremely sad for me. Please be careful.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

October 10, 2025
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Reply from Holborn Assets

Thank you for the positive feedback, Chani! We’re glad you had a good experience with Holborn. If there’s anything more we can do, please reach out—happy to help.

Vincent @ Holborn Assets Trustpilot Team

Rated 1 out of 5 stars

DO not trust Holborn Assets with your money

David giles
15 reviews
Rated 1 out of 5 stars
Oct 2, 2025
Holborn Assets mis selling of Godwin Capital No. 8 Loan notes.
Holborn Assets were heavily involved in selling Godwin Capilal loan notes. They took in millions from many clients before Godwin went into receivership and the clients they sold the loan notes to lost all their money. Before investing any money with Holborn you must read the latest article by Russell Pollard published in the Derby news which outlines the whole murky business of this mis selling and Holborn Assets and their advisors part in it. From experience I can confirm much of what Russell Pollard has found out as true. Holborn Assets are not a company you should trust with your money as I have found out.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Holborn has ruined our lives

Update. Since this review I have sent 3 emails to Holborn Client Services department, something they mention in many posts an area they are proud of. I have been ignored on each and every occassion.
Holborn has ruined our lives. We trusted their qualified advice and recommendations for our life savings investment believing they had done the sufficient background checks on the companies they were advising on (they said they had in written communication) but clearly had not. All our money and many other people we are in touch with is gone. There was assurances and communications to say Godwin Capital No8 was an insured scheme backed by first legal charges and debentures, ll lies and the work of Godwin fraudsters whom Holborn Assets just believed what they were told. This is a warning, do not trust Holborn Assets with your money, you will loose it.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I would highly recommend this company and especially Guillermo Martorell. He is a brilliant professional who will provide excellent advice on your investment

October 7, 2025
Unprompted review
Holborn Assets logo

Reply from Holborn Assets

Thank you for the great review! We’re delighted Guillermo delivered excellent investment advice—we appreciate your trust.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

I have been client with Holborn for a…

I have been client with Holborn for a few years now, but mainly because of Mr.
Guillermo Martorell. His dedication and professionalism are outstanding. He is the main reason I have my investments looked after by Holborn

October 7, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for being a loyal Holborn client and for recognising Guillermo’s dedication and professionalism, Chelo.

Vincent @ Holborn Assets Trustpilot Team

Rated 5 out of 5 stars

Sahqub Ali…

Thank you to Sahqub Ali for his help on surrendering my policy. When I hit a few problems with the payment company for Holborn, he came to my rescue and went overboard with great assistance.
Great help with all the paperwork required I highly rate Ali to help you with any investments you may need.

September 29, 2025
Unprompted review
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Reply from Holborn Assets

Thank you for sharing this wonderful feedback, Kevin! We are sorry for the bumps with the payment provider, but delighted that Sahqub Ali was able to step in, resolve the issues, and guide you through the paperwork.

Vincent @ Holborn Assets Trustpilot Team

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