Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... See more
Company replied
One of the few audio companies still left that take time and care to help match your requirements and budget to their carefully selected products rather than simply trying to sell you their high... See more
Company replied
The guys at Holburn Hi Fi were fantastic from start to finish. Explained everything clearly and in simple terms which I really appreciated as I was lost amongst all the info I had seen online. I want... See more
Company replied
Company details
Written by the company
Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.
Contact info
441 Holburn Street, AB10 7GU, Aberdeen, United Kingdom
- 01224 585713
- info@holburnonline.co.uk
- holburnonline.co.uk
4.8
Excellent
509 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service! Hard to find spare parts, in stock, competitive price, delivered soooo quickly and realistic delivery price.
December 18, 2025
Reply from Holburn Online
Hi There,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
I went back to Holburn HiFi in Aberdeen…
I went back to Holburn HiFi in Aberdeen , 38 years after buying my first system from them, to upgrade my Dual 505 turntable. The staff had all changed but I still got the same knowledgable advice, the same friendly service and a choice of high quality products.
My only complaint was the price of their turntables has gone up a lot!!:-)
What a great store and glad to see they are still there and doing well after all this time.
Well done and many thanks for all your help for my 60th!
December 16, 2025
Reply from Holburn Online
Hi Ian,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Upgraded at no extra cost to me
Sold out of last cable listed online so Holborn sent me the next cable in the range at no extra cost despite being a little more expensive. You can’t ask for or expect a better response than that.
December 9, 2025
Reply from Holburn Online
Hi Des,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Open Box sale speakers
Open Box sale speakers
Arrived mint condition
Promptly
Highly recommend
December 2, 2025
Reply from Holburn Online
Hi Matt,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Excellent shop excellent staff
December 3, 2025
It was an excellent experience
It was an excellent experience! From start to finish it was efficient, friendly and helpful. The goods were as described and had been handled well all the way from Scotland to my home. Comms were quick and exactly as needed. I would highly recommend this dealer.
December 3, 2025
Reply from Holburn Online
Hi Vaughan,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Seamless transaction
Seamless transaction. Sorry for the delay in responding but had to wait for my hifi guru to set it up. I’m a very happy person 👍
November 17, 2025
Reply from Holburn Online
Hi Steve,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Pat,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Paul,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Very prompt
Very prompt, efficient and helpful service - particularly when I inadvertently put down the wrong collection point!
November 26, 2025
Reply from Holburn Online
Hi there,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Relaxed and all about the music
It was my first time visit to Holburn Online and we were made to feel very welcome. I had just bought my first turntable after many months of thinking about it, a Rega Planar 3 RS. Christian showed us how to set it up in the listening room and he played a few records for us. I had also been contemplating upgrading my speakers but was honestly lost in what to go for considering my budget. The speakers I had were more than adequate but in a large living room, although they had a lot of detail, they lacked the bass to fill the room. Christian demonstrated some Fyne Audio floorstanders and I was sold. I know it's a cliche, but I heard deep bass drums on a very familiar song that I had never heard before. The speakers were amazing. Christian was more than patient with us as we played many tracks that morning and we hadn't even requested a listening appointment. Christian explained everything thoroughly and never pressured us to buy, just was laid back and looked like he was enjoying the songs along with us. We had to look through their vinyl collection, but had to stop as they had so many excellent records, otherwise I would have spent much more than I already had. Having recently moved to the Aberdeen area, I was wondering where I should buy my next hifi items from and I am more than glad that I went to Holburn Online. Thanks very much for your help and guidance Christian, you've got yourself another long term customer, I'll be in to check out your LPs soon, but not too soon :-)
November 22, 2025
Reply from Holburn Online
Hi Robert,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Hi-Fi
Quick and great help and service !
November 14, 2025
Reply from Holburn Online
Hi Tamas,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Incredible experience at Glasgow Audio…
Incredible experience at Glasgow Audio helped the team helped me pick out my first MC cartridge and pre amp then when I went to pick it all up they even fitted the cartridge to my turntableand even helped me to the car with it all .
Fantastic service.
Long live Glasgow Audio
November 22, 2025
Unprompted review
Reply from Holburn Online
Hi Steven,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Reply from Holburn Online
Hi Bill,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Paul,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Reply from Holburn Online
Hi Greig,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Brilliant Customer Service
Despite requesting a refund due to a backorder beyond their control, they have been prompt in issuing it and helpful in the store while selecting items. Will definitely purchase from here again.
November 7, 2025
Reply from Holburn Online
Hi Cam,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Great staff & exceptional value
All the staff are very knowledgeable and helpful, they gave some good advice to help make my decision on the purchase. I must highlight Anna she was very helpful and the package she put together is great. The products on offer are great value compared with others. Would highly recommend.
November 6, 2025
Unprompted review
Reply from Holburn Online
Hi Jane,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Pleased
Prompt, helpful, friendly service. The manufacturer included the wrong remote control with the CD player but this was immediately replaced by Holburn. My initial questions regarding setup and compatibility were answered.
October 24, 2025
Reply from Holburn Online
Hi Clare,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Quality product and a good delivery of…
Quality product and a good delivery of the items ordered.
November 1, 2025
Reply from Holburn Online
Hi Barry,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.