Holden Group Reviews 

The automated booking system just did not work on the Monday so I rang up instead and spoke to a lady on the Wednesday- a much better method of communication.
The lady was very helpful and managed to log in to the car's history with Volvo Norwich and advised me to have a major service. We also talked about the brake fluid and coolant replacement and these were added to the schedue of work. We then booked the car in for service on 14th May with a hire car added to the list.
Much, much better than dealing with an impersonal automated system.
Mike Mayer

Excellent service, helpful and friendly. Thank you!

Very friendly and professional service from Samantha Fuller this morning when I called to book a MOT for my XC60. Called me back with information on cost of replacement tyres very promptly, as promised.

I was driving back home from Yarmouth when Mathew Buttle foned. He was very helpful in helping me sort out a service date and time for my Dacia Stepway.

Lisa was very friendly and helpful. I noticed there was more availability in coming weeks than there ever has been when booking in for a service before.

Spoke to Matt at Holden Renault and booked a service he made the process easy and was friendly, polite and professional throughout.

Friendly and helpful agent booking arrangement went well

Lisa was very helpful, polite and easy to talk to. My service booking was at a time of my choosing and I was offered a choice of whether to have a waiting appointment or courtesy car.

Received an e-mail from Renault re re-call of my Clio for fuel pump control sensor update. Rang Holden Renault Norwich (not Kings Lynn as instructed by Renault HQ). I spoke to Matthew Buttle on the service desk who arranged a mutually convenient date for this work to be undertaken. Matthew was very professional, polite, friendly and knowledgeable. Well done, nice touch.

Samantha was most helpful and courteous during our exchange.

Recently dealt with Samantha Fuller with regards to booking my van in for some work, Sam made the process very easy and found her extremely helpful.

Samantha gave me a call today to book my Volvo in for a service I found her her very efficient, bubbly and importantly easy to understand. A pleasant 5 minute phone call.

Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great service all finished off with a text and email as confirmation.

I had an issue with my Volvo, and called up Holden to see if they could help. I've been in and around customer service for 25 years and Kelly-Marie was outstanding. She explained everything and nothing was too much trouble. I felt very comfortable asking 'stupid' questions and feel reassured that my car is in good hands. Thank you for making the experience something which stood out in an ever increasing 'robot' world.

Ron was very helpful and patient with me while I was trying to sort out a technical issue. He phoned me back, as appointed and was very helpful.

Contacted Holden Kia Norwich to arrange a service and MOT via the online booking form and had a call back shortly after from Customer Care Hub Advisor Ron Eskdale. Ron was absolutely brilliant on the phone - polite, organised, easy to speak to, and very helpfully answered my questions about collection and confirmed my booking. Perfect!

Needed to book a service. Had seen good reviews on Google search. Clear explanation of how to keep warranty, clear outline of costs and very pleasant telephone manner. Service booked in without any difficulty and follow up confirmation quick.

I called and spoke to Samantha to get a car booked in at your Kings Lynn branch. It could not have been easier. Nothing was too much trouble , two minutes on the phone and an email confirmation followed.
Thank you Sam!

Spoke to Ron Eskdale to arrange for my car to have a software update. Ron was very helpful and arranged a date and time that was suitable to me. A text confirmation of the appointment was sent to my mobile immediately. Very happy with the service received.

Booked in for a service by Ron who went through everything very carefully and suggested a lower cost service would be sufficient and spent some time researching my specific Volvo model to advise it was not necessary to replace the cam belt yet as I was under the mileage - so thank you for putting good service and honesty before profits!