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Holden Smith Law Reviews 1,199

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many people highlight the quick response times and efficient handling of their cases, making stressful processes much easier. Reviewers often mention feeling well-informed and supported throughout their transactions, appreciating the clear communication and proactive approach. However, some customers also noted issues with communication, experiencing unanswered emails and calls, and a lack of updates. A few other people also felt that there was a lack of attention to detail and that their cases were not progressed effectively, leading to significant delays and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and fantastic from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear, consistent, and proactive... See more

Response time

People report positive experiences with response time, with many reviewers highlighting prompt and efficient... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers reporting easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

Damaride was our solicitor from Holden Smith who helped with our first house buying completion. As it was our first time purchasing, we were completely new to the process, but Damaride happily answe... See more

Company replied

Rated 5 out of 5 stars

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Caring-Professional-Reliable- Thank you Holden Smith

Buying our 1st home was a long journey, with delays from the upper chain and even a failed first attempt due to titlle issue. Through it all, Zack was patient, supportive and proactive in handling matters beyond a solicitor routine responsibilities, such as chasing seller's solicitor even the estate agent to keep things moving. We finally completed this week, and honestlyZack's persistence and clear communication gave us confidence. Mr Zack always replied my email/s the same day,often within the hour. We are very happy and grateful to recommend Zack as a caring and reliable professional.

October 7, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Mihir,

We are delighted to read that you are happy with how Zack handled your first purchase and have passed on your kind words to him.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Managed to get our time-critical deal…

Managed to get our time-critical deal over the line for us, which was hugely important for us. Well Done Holden Smith !

August 29, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Paul,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Challenging Times

Our conveyancing got off to a very shaky start and we lost time getting the first steps completed. A hefty prod and a shake up at Holden Smith transferred our case into the hands of Luke Underhill - and he was on it in a flash, doing his utmost to recover lost time. We had issues with the Land Registry (who doesn't?), but Luke tried every move he knew to try and accelerate the process so that we could get restrictions updated and allow our case to proceed. Inactivity and resistance by other parties strangled the process at times, but throughout Luke maintained regular dialogue with us. When Luke was undertaking other business, his assistant Stephanie was his equal in the chasing-up and updating departments. A great team working together in harmony that got us over the line in the end - and followed up afterwards to ensure we had no further issues.

September 23, 2025
Unprompted review
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Reply from Holden Smith Law

Hi John,

Thank you for taking the time to write us this honest review. We have passed on your kind words to Luke and Stephanie.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent professional advice and an…

Excellent professional advice and an expedient attitude that enables swift conclusions. Luke is knowledgable and prudent in his advice. As always Holden Smith do not disappoint.

October 3, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Guy,

Thank you for taking the time to write us this review, we have passed on your kind words to Luke and the team.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Quick

Quick, responsive and efficient

September 24, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Chris,

Thank you for leaving us this 5-star review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Best conveyancing experience ever

I would give more than 5 if I could - a lot of bumps n the road in our house buying journey however Katie Lawton and her team were superb very proactive and we’re just simply brilliant

September 19, 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for taking the time to write us this review. We are delighted to read that you are happy with how Katie and the team handled your house purchase and have passed on your kind words to them.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Horsforth office…

Alex Jones in the Horsforth office looked after the sale of our house and the purchase of my new home. Professional and efficient service from the start, Alex was always available for a quick phone call, and did a great job with both transactions. Would highly recommend.

September 19, 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Alex and the team handled the sale and purchase of your homes.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Alex Jones and the team at Holden Smith…

Alex Jones and the team at Holden Smith Law were excellent throughout the entire process of selling my house and buying a new one. It was a complicated chain and Alex was proactive and communicated well every step of the way. Alex was very supportive and I know he went above and beyond to make sure we exchanged. I recommend highly.

September 19, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Rebecca,

We are delighted to read that you are happy with how Alex and the team handled your house sale and purchase and have passed on your kind words to them.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent

Excellent, fast and professional. We would definitely recommend and use again

September 18, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Louise,

Thank you for recommending our services. We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

This company is reliable

This company is reliable, very prompt I will always recommend to everyone

September 22, 2025
Unprompted review
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Reply from Holden Smith Law

Hello,

Thank you for recommending our services.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great experience with property purchase

I used Francesca Graham at Holden Smith for the conveyancing on my recent property purchase and I would 100% recommend. Francesca was genuinely a pleasure to deal with, she kept me up to date, would respond quickly to any queries I had and the whole process just seemed so efficient and seamless. I had used another solicitor for the sale of my previous property and the experience with Francesca was so much better and far less stressful. Should I need conveyancing services in the future, I would not hesitate and would definitely ask Francesca.

September 12, 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for taking the time to write us this and for recommending our services. We have passed on your kind words to Francesca and the team and we look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Hey abena boateng just want to let you…

Hey abena boateng just want to let you know I’m very satisfied with your work and thanks for all the help to getting this property for me sorted I’m very satisfied and thanks for your service you made very happy thank

September 26, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Blerim,

We are pleased to read that you are happy with the level of service that Abena provided you with your case and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Laura & Zack are incredible

Zack and Laura were nothing short of delightful to work with, and deserve a special commendation for their tireless efforts on my case(s) - three simultaneous purchases / sales.

Holden Smith were recommended by my mortgage advisor and I have zero regrets, from the onset they were reliable, trusty, proactive and communicative.

I can assure you, if not for their work ethic, this whole thing would have fallen through, but they kept at it, right to the very end.

Zack and Laura were a breath of fresh air in contrast to another firm on the case. I can’t thank them enough for their responsiveness, timeliness and engagement…they were a real pleasure to work alongside.

I would not hesitate to recommend them in conveyancing matters and more! Thank you truly!

September 26, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Jo,

Thank you for recommending our services. We are delighted to read that you are happy with how Laura and Zack handled your purchases and sales.

We have passed on your kind words to the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent customer care

Clear and efficient process. Joe Furness looked after my case and was extremely helpful and responsive - very reliable. I felt I knew what was happening every step of the process and confident that actions would be carried out consistently as communicated. Overall - clear and efficient process with excellent customer care.

September 25, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Holly,

We are delighted to read that you are happy with how Joe handled your case and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

I was really happy with the conveyancing work
carried out by Joe Furness with regards to my Help to Buy repayment. My case was dealt with in a timely manner, any questions, enquiries I had were answered quickly and the completion went smoothly. I would highly recommend.

September 18, 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for taking the time to write us this review and for recommending our services. We have passed on your kind words to Joe and the team.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

Do it yourself

The searches carried out showed that the home was connected to mains sewerage, now after living in the home for a few months have discovered it is in fact connected to a private septic tank.
Sams conveyancing and Holden Smith solicitors want to wash their hands of any responsibility in this error.

UPDATE:
Now we are being told that WE have to contact the search provider.
I don't see why we have to chase this, we paid for a service that hasn't been provided satisfactorily and now we are being left to deal with it.
If I had the time to deal with this I'd have had time to do the searches myself.
Now we are looking at a cost of around £10k for a new, compliant septic tank.

September 18, 2025
Unprompted review
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Reply from Holden Smith Law

Hello,

We are sorry to read about your experience. We believe that you have already spoken to the person who was handling your case and they have advised that you speak to the referrer and search provider.

If there is anything further we can do to assist, do let us know.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service

Bethany was great! She helped us through the process of buying our first home, because of this we had no idea of the stages but Bethany was always happy to answer any questions or queries we had. Would highly recommend Holden Smith (and Bethany) thank you again!

September 12, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Louise,

Thank you for recommending our services. We are delighted to read that you are happy with how Bethany handled your first purchase and have passed on your kind words to her.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Professional, knowledgeable and caring

Jade Sykes was fantastic throughout this process for us. She was dedicated to getting the right result for us through conveyancing and was great to work with - would highly recommend Jade for conveyancing services!

September 5, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Jeni,

Thank your recommending our services and for taking the time to write us this review.

We have passed on your kind words to Jade and the team.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

Lack of communication

Lack of communication from my solicitor almost lost me the sale of the house- this made the already stressful process about 10 times worse. Incredibly expensive, honestly save your money and go ANYWHERE else

September 12, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Libby,

We are sorry to read about your experience. Please may we ask that you provide us with more information including your case reference number to info@holdensmith.co.uk.

Kind regards,

Holden Smith

Rated 5 out of 5 stars

Outstanding Service from Holden Smith Law

The experience we had using Holden Smith Law, (with Ryanne Smith and Kirsty Jorden as conveyancers for both our sale and simultaneous purchase), was beyond exemplary.

These two women are consummate professionals with a wonderful ability to take their client seamlessly through the conveyancing process. As most people know, the process of selling and buying property can be extremely stressful, but Ryanne and Kirsty mitigated our stress by keeping us fully informed of developments and giving us excellent advice as to how best to deal with the “curve balls” that are often thrown in the conveyancing process.

In summary, we can say hand on heart, that these ladies went above and beyond to ensure that the sale and purchase were dealt with in the best possible way. We told them many times that what they might construe and just “doing their job” is to actually undermine the value of their work to clients like ourselves. Without them doing their “day job” with the skill, professionalism and care that they did, we wouldn’t now be in situ in our new home, so absolutely delighted to be here.

Thank you so sincerely Ryanne and Kirsty - you’ve helped us beyond words and we highly recommend you to anyone embarking on the journey of house selling/buying.

September 5, 2025
Unprompted review
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Reply from Holden Smith Law

Hi Debbie,

Thank you for taking the time to write us this lovely review. We are delighted to read that you are happy with how Ryanne and Kirsty handled your conveyancing and have passed on your kind words to them both.

Kind regards,

Holden Smith.

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