We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more
Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more
Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more
Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
29 Emerson Road , WV10 8DE, Wolverhampton, West Midlands, England, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
4.9
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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I was talking to Becky over WhatsApp…
I was talking to Becky over WhatsApp she went above and beyond trying to get me the best deal with the dates I had given her. I would highly recommend this company . I didn't have 1 single issue about the whole process. I will use again 100%.
May 8, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic review! 😊
We're absolutely delighted to hear that Becky went above and beyond for you over WhatsApp to find the best deal within your dates. It's wonderful to know that you didn't have a single issue throughout the whole process – that's exactly the seamless experience we want every customer to have.
And knowing that you'll use us again 100%? That means the world to us. Thank you for your high recommendation!
Becky will be so thrilled to read your kind words – we'll make sure she sees this.
We can't wait to help you plan your next holiday. See you again soon!
Best wishes,
The Holiday Bay Team ⭐✈️
Outstanding
Wow, what an experience today with Arya. This the first time I have used Holiday Bay and will always use them now. The deal Arya found for us for 21 nights in Thailand was something else. All requests catered for with ease and proficiency. The whole process of finding our holiday, tweaking it took about 25 mins. Bloody excellent experience and would recommend to all..
May 7, 2026
Unprompted review
Reply from Holiday Bay
Wow – thank you so much for your amazing review! 🙌
We're absolutely buzzing to read that you had such a bloody excellent experience with Arya! 😄
21 nights in Thailand sounds incredible, and we're so proud that Arya was able to find you a deal that was something else – with all your requests catered for with ease and proficiency, and the whole process taking just 25 minutes. That's what we love to hear!
Knowing that this was your first time using Holiday Bay and that you'll always use us now is the best compliment we could ever receive. Thank you so much for recommending us to others.
Arya will be over the moon when she reads your kind words. Wishing you the most unforgettable three weeks in Thailand – you've earned it!
Best wishes,
The Holiday Bay Team 🌴🍹✨
multi centre dream holiday Thailand
I have just booked a multi centre dream holiday for first time with Holiday bay,with the fantastic Shane.My family and I couldn’t be more thankful for the help and kindness.We can’t wait for our holiday now.Thanks, again Shane. You are amazing!
May 7, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your wonderful review! 🌟
A multi-centre dream holiday to Thailand sounds absolutely fantastic – and we're so honoured that you chose Holiday Bay for this special trip, especially as a first-time booker with us.
We're absolutely delighted to hear that Shane was fantastic, kind, and so helpful to you and your family. Knowing that you couldn't be more thankful – and that you can't wait for your holiday now – is exactly what we love to see.
Shane will be over the moon when he reads your message. Thank you for calling him amazing – we completely agree! 😊
Wishing you and your family the most unforgettable time in Thailand. If you need anything at all before you go, just give us a shout.
Best wishes,
The Holiday Bay Team ✈️🇹🇭🌊
We asked 4 travel agents for prices of…
We asked 4 travel agents for prices of a holiday we plan for next Feb 27.
Arya has been extremely helpful getting me prices and been very good with communication.. highly recommended 👌
May 7, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 👌
We're delighted to hear that you reached out to four travel agents and that Arya stood out for her helpfulness and excellent communication. That means a great deal to us.
It's wonderful that Arya was able to provide you with the prices you needed for your planned holiday in February 2027 – and we're so grateful for your high recommendation.
We'll be sure to pass along your kind words to Arya – she'll be thrilled!
Whenever you're ready to move forward with your booking, we'll be right here to help make it happen. Wishing you all the best with your planning!
Best wishes,
The Holiday Bay Team ⭐
Shane was very informative about my…
Shane was very informative about my questions and was willing to make amendments to the itinary to suit my budget
May 6, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind review! 😊
We're really pleased to hear that Shane was so informative and took the time to answer all your questions. It's great that he was willing to make amendments to your itinerary to suit your budget – that's exactly the kind of flexible, customer-focused service we aim to provide.
Shane will be so happy to know you appreciated his help. Wishing you a fantastic holiday when the time comes!
Best wishes,
The Holiday Bay Team ✨
Thailand, Family Trip
Just booked a long awaited family trip to Thailand with Bob at Holiday Bay. Shopped around first and very happy with itinerary and great value deal. Bob was notably patient and happy to look many options and inquiries before settling on our perfect trip! Thank you - can’t wait to go 😀
May 6, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic review! 😀
A long awaited family trip to Thailand sounds absolutely wonderful – we're so honoured that you chose Holiday Bay to help make it happen.
We're thrilled to hear that you shopped around first and found that Bob provided you with a great value deal and an itinerary you're truly happy with. It's wonderful that Bob was notably patient and happy to explore many options and inquiries with you until you found your perfect trip – that's the kind of dedication we love to see.
Bob will be so pleased to read your kind words. Thank you for putting your trust in us.
Wishing you and your family the most amazing time in Thailand – we can't wait for you to go either! 🇹🇭✨
Best wishes,
The Holiday Bay Team 🌴😊
Excellent service
Without doubt booking my dream multi location holiday with Holiday Bay has been a pleasure. I spotted a bargain on line & tentatively made contact to request details. Within minutes I was in contact with Shane. It wasn't long before I was asking all sorts of questions & making changes to the advertised itinerary to suit me. Nothing was too much trouble for Shane . Whatever I suggested, he instantly made it happen. He was extremely patient , always prompt to to reply, extremely pleasant and so knowledgeable. He didn't clock off when it got late, he didn't pressurise me or try to change my mind. His own suggestions were always spot on . Whatever I asked for, he just sorted it without fuss and at a very reasonable price. My dream holiday is now booked and I owe an enormous debt of gratitude to Shane who's excellent knowledge, experience, efficiency, patience and amazing Customer Service made it happen. Thank you.
May 5, 2026
Unprompted review
Reply from Holiday Bay
Wow – thank you so much for this incredible review! 🙏✨
We are absolutely blown away by your kind words. Knowing that booking your dream multi-location holiday with Holiday Bay has been such a pleasure means the world to us.
It's fantastic to hear that you spotted a bargain online and tentatively reached out – only to be connected with Shane within minutes. And from there, it sounds like the magic truly happened.
The fact that Shane answered all your questions, made instant changes to suit you, never made anything feel like too much trouble, and stayed patient, prompt, pleasant, and knowledgeable throughout – that's everything we strive for. And we're so glad he didn't pressure you or clock off late, and that his own suggestions were always spot on.
You've perfectly captured what great customer service should look like, and we're so proud that Shane delivered that for you.
He will be absolutely over the moon to read your review – especially your mention of his "enormous debt of gratitude." Thank you for recognising his excellent knowledge, experience, efficiency, patience, and amazing service.
Wishing you the most unforgettable dream holiday. You deserve every moment of it!
Warmest regards,
The Holiday Bay Team ⭐😊🌍
I’ve booked my holiday 1st time with…
I’ve booked my holiday 1st time with holiday bay. Everything was so easy to do via whats app. My agent is Bob, he was very patient (I’ve asked lots of questions)very helpful, nice and he tried to find the best offer for me. Customer service brilliant and I hope I will be so happy after my holiday.
April 3, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're absolutely delighted to hear that you booked your first holiday with Holiday Bay and that everything was so easy to do via WhatsApp – it's great to know the process felt smooth and simple for you.
A big thank you for your kind words about Bob. It's wonderful that he was very patient with all your questions, so helpful and nice, and that he really tried to find the best offer for you. That's exactly the level of care we want every customer to experience.
We're so glad you found our customer service brilliant – and we truly hope you'll be just as happy after your holiday too. We're sure you'll have an amazing time!
If you need anything before you travel, we're always here.
Best wishes,
The Holiday Bay Team ✈️🌟
Hi...this is the 1st time in have used…
Hi...this is the 1st time in have used this company after seeing it advertised on Facebook...the whole booking process was extremely easy via WhatsApp...I asked lots of questions about the trip which were answered quickly and efficiently...I have been kept up to date when my monthly payments were due which is great as I havent got a good memory...my customer service helpers name is Bob...he does a fantastic job...very helpful...
May 5, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for taking the time to leave such a lovely review! 😊
We're so glad that you decided to give Holiday Bay a try after seeing us on Facebook – and even happier to hear that your first experience with us has been so positive.
It's fantastic that the whole booking process was extremely easy via WhatsApp, and that all your questions were answered quickly and efficiently. We also really appreciate you mentioning the monthly payment reminders – we know life gets busy, so we're pleased that's been helpful for you.
A huge thank you for your kind words about Bob. He'll be absolutely thrilled to know you think he does a fantastic job and is very helpful. We're very lucky to have him on the team.
Wishing you a wonderful holiday when the time comes – and we'll be here whenever you need us!
Best wishes,
The Holiday Bay Team ✈️✅
Travel agent Bob is just fabulous
I had the pleasure of having Bob as my travel agent for my future trips to Japan and South Korea, and I can confidently say his service was exceptional from start until now.
Bob demonstrated a deep knowledge of both destinations, offering thoughtful recommendations that perfectly matched my interests. From crafting a seamless itinerary to suggesting unique local experiences I wouldn’t know on my own. Every detail was handled with care and professionalism. His responsiveness and willingness to go the extra mile made the entire planning process smooth and stress-free.
His dedication to customer satisfaction is evident in every interaction and I would not hesitate to recommend him to anyone planning international travels.
May 5, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your outstanding review! 🌟
We're absolutely delighted to hear that Bob has made planning your future trips to Japan and South Korea such a positive and stress-free experience – from start right through to now.
It's wonderful that Bob demonstrated deep knowledge of both destinations and offered thoughtful recommendations that perfectly matched your interests. Crafting a seamless itinerary and suggesting unique local experiences you wouldn't have found on your own is exactly the kind of personalised service we pride ourselves on.
Knowing that every detail was handled with care and professionalism, and that Bob's responsiveness and willingness to go the extra mile made all the difference, truly means the world to us.
Your kind words about his dedication to customer satisfaction will mean so much to Bob – and we're so grateful for your confident recommendation to anyone planning international travel.
Wishing you the most incredible adventures in Japan and South Korea. We can't wait to hear all about them!
Warmest regards,
The Holiday Bay Team 🗾🇯🇵🇰🇷✨
We are due to go to Bali in June for 16…
We are due to go to Bali in June for 16 days. Bob from holiday bay put the total package together. He was so patient and helpful from start to finish. Highly recommend
April 18, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're so excited that you're due to go to Bali in June for 16 days – what an incredible trip awaits you!
It's wonderful to hear that Bob put the entire package together for you and was so patient and helpful from start to finish. That's exactly the kind of service we want every customer to experience.
Thank you for your high recommendation – Bob will be absolutely thrilled to read your kind words.
Wishing you the most amazing time in Bali. Enjoy every moment of those 16 days in paradise! 🌴🌺✨
Best wishes,
The Holiday Bay Team
Currently working with the company
Currently working with the company to book a holiday. All of the team members are a joy to work with and very informative. Especially Bob who i have been working with!
May 5, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're delighted to hear that you're currently working with us to book your holiday and that all of the team members have been a joy to work with – very informative and helpful.
A special thank you for your kind words about Bob. It's wonderful that he's made such a positive impression on you during the process. We'll be sure to pass along your feedback – he'll be thrilled!
We can't wait to help you finalise your holiday plans and get you excited for your trip. If there's anything else you need along the way, we're always here.
Best wishes,
The Holiday Bay Team ✈️🌟
I felt i was listened to.
I made an enquiry and was answered by Kiara. The information i requested was exactly as i had asked. I made a few changes and it was no trouble. I felt listened to. I was not pressured at all.
A good experience.
April 29, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind review! 😊
We're really pleased to hear that Kiara made you feel listened to – because you absolutely should be. It's wonderful that the information she provided matched exactly what you asked for, and that making a few changes was no trouble at all.
Not feeling pressured is so important, and we're glad Kiara gave you the space and support to plan at your own pace.
Thank you for sharing your good experience with us. Kiara will be so happy to read your words.
If you decide to move forward with your holiday, we'll be right here to help. Wishing you all the best!
Best wishes,
The Holiday Bay Team 🌟
20 nights in Thailand
Our family just back from holiday to Thailand. We booked 20 nights in 5 different locations and thanks to Holiday Bay, and specially to Rex, who organised everything from the flights, to the hotels, transfers and boats. Everything went so smooth and the hotel locations all were great. We had fantastic time, and brought a lot of precious memories which will stay with us forever ❤️
Definitely come back to Holiday Bay, regarding our next holiday!!!
April 30, 2026
Reply from Holiday Bay
Thank you so much for sharing your incredible experience! ❤️
We're absolutely overjoyed to hear that your family's 20-night adventure across 5 different locations in Thailand was such a fantastic success – and that you've come home with precious memories that will stay with you forever. That's exactly what travel is all about.
A huge thank you for your kind words about Rex. It's wonderful to know that he organised everything seamlessly – from flights to hotels, transfers, and boats – and that everything ran so smoothly. We're also thrilled that all the hotel locations were great.
Knowing that you'll definitely come back to Holiday Bay for your next holiday means the world to us. We can't wait to help you plan the next unforgettable journey.
Warmest regards,
The Holiday Bay Team ✈️🇹🇭🌊😊
Becky Hope is very helpful and organized
Becky is very helpful and organized. Thanks very much Becky.
April 29, 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! Really glad Becky was able to help and keep everything nice and organized for you
Team Holiday Bay.
“Professional, Passionate, and Perfectly Planned – Thank You, Rex”
I cannot recommend Rex highly enough as a holiday planner. From the very beginning, his meticulous attention to detail stood out—nothing was overlooked, and every element of the trip was thoughtfully arranged. His professionalism shines through in every interaction, always responsive, organized, and completely reliable.
What truly sets Rex apart is his deep knowledge and genuine passion for what he does. He offers insightful recommendations tailored perfectly to your preferences, ensuring the experience feels both personal and seamless. Throughout the process, he remains incredibly patient, taking the time to answer questions, explore options, and make adjustments without ever making you feel rushed.
Thanks to Rex, planning a holiday becomes an enjoyable experience rather than a stressful one. If you’re looking for someone who truly cares about creating unforgettable trips, Rex is the person you want by your side.
April 28, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for such a thoughtful and detailed review — it really means a lot.
I’m genuinely glad to hear that you had a smooth and enjoyable experience throughout the planning process. I always aim to make things as easy and personalised as possible, so it’s great to know that came across.
It was a pleasure putting this trip together for you, and I really appreciate your kind words. If you need anything at all before your travels, or even for your next getaway, I’m always here to help.
Wishing you an amazing trip! ✈️🌍
Team Holiday Bay.
Becky Hope ,
Thank you Becky Hope, for helping me to find an apt vacation plan for me , she is so professional and helpful.
April 20, 2026
Unprompted review
Reply from Holiday Bay
Thank you for your kind words! We’re really glad to hear Becky was able to help you find the perfect holiday plan.
She always goes the extra mile to make sure everything is just right, so your feedback means a lot.
If you need any further assistance, feel free to reach out anytime — we’re always here to help.
Hope you have an amazing trip! ✈️🌴
Team Holiday Bay.
Outstanding service from denver really…
Outstanding service from denver really easy to book straight forward will definitely use again well done denver
April 26, 2026
Unprompted review
Reply from Holiday Bay
Really appreciate you taking the time to leave this — glad to hear Denver made everything nice and easy for you. That’s exactly how booking a trip should feel.
I’ll pass this on to him, he’ll be buzzing to hear it!
Look forward to getting your next one sorted soon ✈️
Team Holiday Bay.
Great communication throughout booking…
Great communication throughout booking this holiday, denver Even made us a WhatsApp group to correspond with each other, everything to detail, thank you denver
April 26, 2026
Unprompted review
Reply from Holiday Bay
Really appreciate the feedback! Glad to hear Denver kept everything clear and easy throughout — the WhatsApp group is a nice touch to keep things smooth and organised.
I’ll make sure he sees this, he’ll be pleased!
Hope you have an amazing holiday, and we’ll be here whenever you’re ready for the next one ✈️
Team Holiday Bay.
Arya has been amazing !!…
Arya has been amazing sorting my holiday for Tokyo. She has been professional helping me plan and nothing was a problem when I wanted to change some details. Highly recommend Arya to help you plan your holidays can't wait to go now in July Thank you 😄
April 25, 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for the lovely review! Really glad Arya was able to help you get everything sorted just the way you wanted — especially with the changes along the way.
She’ll be so happy to hear this!
Tokyo in July is going to be amazing — hope you have the best time, and we’re here if you need anything before you go ✈️
Team Holiday Bay.
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