The staff were very helpful and respectful. Luke was very professional. But I tried to cancel the transfer taxi 2 days after booking, four months before the holiday but taxi service which was very e... See more
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Review summary
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Dania resolved my issue quickly and with efficiency. Also her communication is very good. Thank you Dania
I spoke to a man called Vicki and he was very helpful. He answers all my questions and if he didn’t know, he asked other departments. I feel that he understood everything I needed and wanted, and ga... See more
I’ve just had a great experience with my agent Neil who added my daughter to my booking seamlessly. He wend above and beyond to get me the best price he could and was very polite. Thank you Neil.
4.2
Great
403 reviews
No history of asking for reviews
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Barry was very helpful and completed…
Barry was very helpful and completed our booking efficiently
October 17, 2025
Unprompted review
Neil has been very helpful with our…
Neil has been very helpful with our bookings to Rome.
Thank you very much.
October 14, 2025
Unprompted review
Franco was very helpful and reassuring…
Franco was very helpful and reassuring with my query about the booking reference
October 10, 2025
Unprompted review
Finer Details.........
Needed to book seats for my recently booked holiday, helped to do this by Linda who was very helpful and polite......providing excellent Customer Service!
October 10, 2025
Unprompted review
Nico was very helpful and assisted me…
Nico was very helpful and assisted me with confidence and was very patient
Thank you so much Nico
October 7, 2025
Unprompted review
Well done
Franco was on spot with my call and rectified the error on my booking.
So well done Franco
October 7, 2025
Unprompted review
Five star service and excellent service called back as…
Five star service and called back as requested
Cynthia is very efficient and a consummate professional at customer care
October 3, 2025
Unprompted review
erroneous but correctly updated
when I received my email confirmation of my booking to Budapest I was devastated as my arrival showed Barbuda. what on earth will i do in Antigua. Luckily this morning when I chatted with one of the customer service Franco he corrected it immediately that it might lead to a stressful situation. thank you.
October 1, 2025
Unprompted review
Very Happy Customer
They were very helpful. Confirmed my bookings. They rang me back as promised. They made sure I had received All my documents. Very polite. Very professional.
September 29, 2025
Unprompted review
Booked a holiday to Budapest
Booked a holiday to Budapest. All went as planned. The city is beautiful & the people are very friendly. Unfortunately the hotel housekeeping did not meet the 4* standard as expected. Made a complaint to the travel agent, Jace was very kind to attend to our problem and we were compensated with a voucher for future use. I will still use holiday Buzz in future.
September 16, 2025
Unprompted review
Neil was a great help
Neil was a great help. Very polite and helpful.
understood my needs and was able to complete my inquire.
September 23, 2025
Unprompted review
Avoid this company at all cost
Avoid this company at all cost!!! They force people into making payments over the phone without giving the conditions of payment. You cannot even change your mind within 30mins of payment!!! Pay me back my £650 immediately!!!!
September 17, 2025
Unprompted review
Immediate Response
Barry Dot called me immediately following receipt of my email enquiry and sorted a minor problem out very effectively and professionally.
He was friendly, polite and efficient.
Thank you
September 18, 2025
Unprompted review
Dania quickly sorted out my problem…
Dania quickly sorted out my problem politely and efficiently.
September 16, 2025
Unprompted review
good listening skills and helpful
September 12, 2025
Unprompted review
Very helpful and easy process & Ashley…
Very helpful and easy process & Ashley was very helpful and easy to deal with. Thank you and looking forward to our holiday.
September 12, 2025
Unprompted review
Holiday to Croatia
I find the customer service @holiday buzz amazing. Jace was very patient and took my details and helped me with my queries. Best experience with a tour company.
September 9, 2025
Unprompted review
My holiday bookng
I booked my holiday with Holiday Buzz recently.
Dylan & Peter were very polite & helpful in booking my holiday
Hopefully my holiday will go just as smoothly.
Highly recommended .
September 8, 2025
Unprompted review
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