Holidaybuzz Reviews 

Barry dort .Given Excellent Service

The package offered represents excellent value for money, and the agent worked hard to achieve an itinerary that exactly suits our needs. Unfortunately, after five days I had still not received a confirmation and so I called them again. I was quickly able to speak to a very helpful agent (Eva Pedro) who did not take very long to find my booking, and she was able to send me the confirmation. I got the impression that the agents are based somewhere very remote, so the quality of the connection was not great and it was not easy for us to understand each other. It is likely that the agent who originally handled my booking (Robin) made an error when noting down my e-mail address. Other than that, I'm happy with the process so far; flights are with BA but it remains to be seen whether the hotel included in the package lives up to its four-star rating and strong recommendation.

DONT USE...ABSOLUTE CHARLATANS AND RIP OFF MERCHANTS

Very poor communication and are not bothered. I had to ring them over and over to find out how to get from my hotel to my pickup point for my shuttle home. when I asked this question I was told to ask reception and when I informed them that they did not know, they told me that they had phoned them to say that I had paid for my hotel and they would now help me, But they did not help. I repeated this request about five times to no avail. Getting there was a nightmare too

Not the best company I’ve ever used…holiday stated 4star hotel, at best it was 2 star. Not clear when booking all the additional costs ie: transfers & luggage.
The transfer didn’t show on arrival which caused us undue stress & due to language barriers took an age to sort out! Would not use this company again EVER!!!!

Dania was very helpful on 20TH MAY 2025. Thanks!

I made a booking with this company for a trip to Marrakesh at a hotel which they advertised. However when I received my confirmation it was for a totally different and inferior hotel. I complained and they then said this hotel was nit available and then offered me another even poorer quality property. I then asked for a refund which they refused to pay. It took some months and the intervention of my credit card provider to obtain a refund. I would not ever deal with this company again

Very helpful . Happy to discuss all details of the trip , and no rush to decide .

Dania was very good service and she was very helpful.

Lucky to get a one star. Holidaybuzz sort out the holidays for Wowcher. Paid nearly £500 on Wowcher for a holiday which was advertised on the Wowcher website. Got a phone call from HB saying that the holiday was not available and all the old spiel about the computer wont do this.. Was then told that I couldn't get a refund and had to book a holiday elsewhere, which i did reluctantly, only to pay more and find out later that I could have booked it cheaper myself. This company is nearly in the hard sell/Scam category. Phone assistant just kept talking and didint stop, just endless barrage of "you have to do this/that". Then I was told that the flights included cabin bags and when I checked on the Ryanair website, they weren't. Just an all round terrible experience and never again.

Dania very helpful

I cannot explain how bad this company is. Bought a package deal for a holiday in the Bahamas so as you can imagine this wasn’t cheap. After a long flight we arrived to find our transfer which we had paid the company for wasn’t there. Upon ringing them, we were advised they weren’t coming as they had never been paid by the company despite the company providing us with transfer vouchers. This really soured the beginning of the holiday and I was so worried on the taxi drive to the hotel (which we had to pay for ourselves) that we would arrive at the hotel and they wouldn’t have paid them either. Thankfully this wasn’t the case. I then spent the entire rest of the holiday duration emailing the company to ask about the return transfer (which was also paid to them upfront) and was assured numerous times it was definitely coming but they wouldn’t send me any screenshots of communications with local company to put my mind at ease. Low and behold it didn’t turn up for our return journey so we had to fork out again for a taxi to the airport as to not miss flight home so again the anxiety and dread was at an all time high. When returning I have emailed and emailed and been promised a refund which I am still waiting for. This company is disgusting and should not be in business. Please do not make the same mistake I did and book with them. You will regret it!

This company will do there best to find you a holiday even if the hotel is a rat hole ( as I checked online and saw the reviews and rejected severl hotels).
The aftercare service is poor and i would suggest you find a travel agent that has better customer support and after care and they are not just about getting your money.

Roy Bias. Very good

Spoken with Norman regarding a query. He was very polite and sorted it out.

Dania, at customer services was very helpful.

The holiday booking was smooth and straightforward. Unfortunately I needed to book car parking at the Tilbury cruise terminal through Holiday Buzz (not the cruise line). This turned out to be an absolute nightmare with umpteen unreturned calls and emails. Eventually I contacted the cruise company and got them to chase up the agent which they did successfully. In the end everything was sorted out by an agent called Dean Wilson who was very professional and gave much better service than the rest of the company.

They booked my family of 7 out of the 7 4 young children a hotel that wasn't suitable for families.
We paid for 2 rooms but upon arrival received 1. The rooms were very dirty to the point my children ended up with green sticky eyes. When we finally got 2 rooms again both very dirty and 1 of the rooms had a broken bed my disabled child slept on for 4 days. They refused to refund for 1 of the rooms and compensate us for the distress. I won't be booking anything with them again!!

I booked a holiday with Holiday Buzz to Turkey in March 2024 and was not given the correct information. I ended up paying more money with the airline company Holiday Buzz uses. They are called WIZZ AIRLINES and are based in Hungary. The gentleman I booked my holiday with did not give correct details, especially when I tried to contact them on the last day. Myself and daughters did not receive the Boarding passes until very late on the day of leaving Turkey and even after receiving them, they all had "These are not boarding passes " written on them, so We were confused and were very distressed when we reached the airport In Turkey.
I would not book through Holiday Buzz again. Definitely Not travel with WIZZ AIR Airlines