holidaycottages.co.uk Reviews 

117,867
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36,377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, describing them as beautiful and conveniently situated for exploring. Properties are consistently highlighted for their high quality, being well-maintained, beautifully presented, and equipped for comfortable stays. The booking process is generally found to be smooth, easy to navigate, and efficient, with clear communication provided. However, some customers also noted concerns regarding cleanliness and property maintenance, including issues like mould, stains, and cobwebs. A few other people also felt that some properties were under-equipped or had old appliances.

What people talk about most

Location

Customers consistently note positive experiences with location, often highlighting properties as being in... See more

Facilities

Clients share positive opinions on facilities, with many reviewers appreciating the spaciousness and comfort... See more

Quality

Customers had positive experiences with quality, with many reviewers praising properties as well-appointed,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their breaks as wonderful, relaxing,... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A beautiful cottage, perfectly delightful inside and out. Loved being a little out of the town enjoying the farm animals and wildlife around here - truly peaceful. The hosts were friendly and hel... See more

Rated 5 out of 5 stars

A beautifully presented and spacious house with a lovely garden which was fully enclosed. The house was renovated to a high standard with a beautiful and large well equipped kitchen and open planned... See more

Rated 5 out of 5 stars

Have booked often with Holiday Cottages and always feel you get a smooth booking and value for money. Really enjoyed our stay at Bella Costa in Bonchurch, near Ventnor. Beautifully kept and comfortabl... See more

Rated 5 out of 5 stars

We had a great time at Dobsons Loft. This is our forth stay at this accommodation. We love the location, brick walls, cleanliness and the open plan living room upstairs. The welcome gifts were much... See more


Company details

  1. Self-Catering Accommodation
  2. Cottage
  3. Cottage Rental

About holidaycottages.co.uk

Written by the company

holidaycottages.co.uk is a specialist holiday provider and part of Travel Chapter, one of the UK’s leading holiday letting agencies.

It offers quality self-catering holiday homes across the UK and Ireland. Every property in its 16,000-strong collection is personally inspected to meet high standards of quality and comfort, so guests can book with confidence.

holidaycottages.co.uk is recognised for exceptional customer service, rated excellent on Trustpilot and holding a Feefo Platinum Trusted Service Award. Guests are supported by a dedicated holiday team before, during and after their stay, and they can expect a clear and straightforward booking process.

Focused on delivering reliable, high-quality holidays, holidaycottages.co.uk combines expert support with in-depth knowledge of destinations across the UK and Ireland.

As part of a certified B Corp, it is also committed to responsible tourism and supporting local communities its properties are located.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(117,867)

35,879 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was amazing

Everything was amazing, really liked the decor, very generous complimentary snacks / orange juice etc, and very comfy beds.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable Stay

We had a very enjoyable stay at March Cottage; what particularly impressed us was the provision and use of environmentally friendly toiletries and cleaning products as well as a clear health and safety regime for evacuation of the building (with emergency lighting) and electrical safety etc. This is something that has often been woefully lacking in other holiday cottages that we have stayed at.
We loved the rewilded garden and its positive impact on wildlife and the unoverlooked seating areas in both the garden and external courtyard. The cottage itself is accessed via a busy main road but is well set back behind other buildings and is very quiet.
The car space adjacent to the cottage is quite tight as indicated and we decided to use the free village car park instead. This is only a very short walk away and is easily accessed via the rear gate. It’s also possible to park in the main road for unloading and loading and this all worked fine for us.
We appreciated the ‘Welcome Pack ‘ of local goods and the greeting card and our interaction with the owner was very friendly.
Overall the cottage is comfortable and well equipped. The stairs from the kitchen to the snug area are a bit of a challenge (but we survived!) but everything else makes for a comfortable stay

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

2026

2026
Rated 1 out of 5 stars
Honey pot cottage Weymouth
Honey pot cottage Weymouth. Awful Shouldn’t be rented. It was very unsafe probably wouldn’t pass Gas Safe the cooker had no symbols on the front so you couldn’t tell if the cook was on or off. And the ignition didn't work so you had to lean over it and listen and smell before using a camping gas igniter. The glass shower screen on the bath was not properly attached so when you climbed into the shower you couldn’t touch it. We left the Honeypot cottage Weymouth Following day. And complained to Holiday cottage’s co . Uk. And sent numerous emails and tel calls. They just said the owner would not refund you anything and Tuff really . We could take it further but they are such a Bad company th deal with. They obviously just want the owners cut of the money. Which they seem to have forgotten comes from us. It was not a cheap holiday cottage and we have had many great cottages over the last 4 years. We are walking the coast path. So all we can do is to write awful reviews everywhere and hope it hits there pockets as they hit our .

July 23, 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Dawn,

Thank you for sharing your feedback and we are sorry again for your disappointment on this occasion.

As mentioned previously, we have fully investigated your concerns and that your Complaint Manager has been in direct contact with you regarding this matter. As explained during our investigation, the property holds a current and valid Gas Safety Certificate, and we have found no evidence to suggest that it does not meet the required gas safety standards.

With regard to the shower screen, the issue was reviewed and has since been repaired. We understand that the screen had come off the runner at the base but did not present a safety risk. Had the owner been made aware during your stay, this issue could have been addressed promptly.

We appreciate that you remain disappointed with the outcome of your complaint, and we are sorry that we have been unable to reach a resolution that meets your expectations.

We value all guest feedback and use it to help ensure property standards are maintained for future guests.

Kind regards,

Holidaycottages.co.uk

Rated 4 out of 5 stars

Not recommended for unstable walkers

Not recommended for unstable walkers. Also parking was nearly impossible to unload due to the size of the road . Only one toilet. But Appledore is beautiful the village is great for a holiday. Great pubs great shops great fish &chip shops also great views.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Craster Colours was spot on

Beautiful house with everything you could need and close to all the local amenities, lovely big secure garden for the dogs, I would highly recommend staying here and will definitely book in the future

July 13, 2026
Unprompted review
Rated 3 out of 5 stars

As mentioned there were marks on the…

As mentioned there were marks on the grout which could be bleached or cleaned differently. A very dark cottage even in the sunshine. Probably not an idea to use cream carpets are marks easily seen. Mostly a well furnished house and cleaned to a good standard but these things were off putting.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Beware Zero Accountability if things go wrong...

My experience of this company and the property they promoted led to the worst possible start to a holiday. Booked a cottage for a family holiday, It looked amazing in the heavily filtered pictures but the reality was very much different. It was filthy, dirty oven, dirty microwave with food splattered all over the inside and stench to match, sharp objects and electrical cables well within reach of a child in a moldy utility room which housed a fridge for the property, bed linen covered in whatever may blow in through the windows including pictures from the walls, some strangers HAIR on the bedside counters.
You can provide them with photographic evidence and don't worry, they have a complaints department that will take 30 days to make excuses for all of the above and then tell you to jog on and thanks for the payment that you'll never see again.
I could have spent the same money if not less on a very good hotel and if faced with similar issues they would have at least had the decency to provided a cleaner alternative immediately but with Holidaycottages.co.uk you either live with it until someone is sent to do the job that should have been done before you arrive or leave the property and loose all your money. Given the zero accountability I've experienced from this company, I would never recommend them and urge others to be cautious too.

June 27, 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Syed,

Thank you for your feedback and I am very sorry to hear that the property did not meet your expectations.

I can see that a full and extensive investigation of your complaint has been carried out, and we are sorry that the outcome was not the one that you were hoping for.

Please be assured that your feedback has been taken seriously and discussed in detail with the owner.

Kind regards,

Holidaycottages.co.uk

Rated 5 out of 5 stars

North Wales 10/10…

We had a fantastic stay at this holiday cottage in North Wales and genuinely couldn't fault it. The cottage was spotlessly clean, comfortable, and exceptionally well equipped with everything you could possibly need for a relaxing break. Every little detail had been thought of, making it feel like a real home from home. The location was perfect for exploring the area, and we wouldn't hesitate to stay here again. Highly recommended to anyone looking for a first-class place to stay in North Wales.

July 18, 2026
Unprompted review
Rated 2 out of 5 stars

Return of deposit handled badly

Return of deposit handled badly, taken too long and I had to supply my bank account details again via email which feels unprofessional and insecure

July 17, 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Dear Mrs Inman,

Thank you for your taking the time to share your feedback and I am very sorry for any disappointment caused.

I have looked into this and can see that an error occurred when trying to refund your deposit and this transaction was declined by the bank. This error can sometimes occur if the payment card has expired.

Please be assured that the information you have provided is absolutely secure. Once the refund has been carried out via a bacs transfer, your account details will be erased from our system.

Kind regards,

Holidaycottages.co.uk

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