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See what reviewers are saying

Rated 1 out of 5 stars

This company is scammers they scammed us from 648 pounds and nit sent any holiday details over and everytime we ring the number we just get put on hold

Rated 1 out of 5 stars

Still waiting for refund since May , getting silly offers , they owe me 1087 , yet offered 680 , no thanks ,, anyone who has had or is having issues getting refund , plz contact rip off Britain. Pow... See more

Rated 1 out of 5 stars

AVOID - WORST COMPANY AND CUSTOMER SERVICE EVERY. My holiday got cancelled due to Thomas Cook going under and I STILL HAVE NOT received a refund. It's been 10 months...... The customer service ha... See more

Rated 1 out of 5 stars

Do not use this company my holiday to lanzarote was cancelled 4hours before we were due to fly out .i have sent emails ,messages still waiting for a reply my wife got through on phone and was offered... See more

Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Agency

Information provided by various external sources

Holiday Dew is a leading Travel Brand under trading name of Travelopedia Ltd (2nd Floor, 7 Mackenzie Street, Slough – SL1 1XQ, United Kingdom. Company Reg No: 08168135, Vat No: 199172856) provides cheap flights and low cost Holiday deals to valuable customers. We offer some of the best price Guarantees and a smooth travel experiance. At Holiday Dew your search for flights, hotels and holidays ends and you will love our fast and reliable service provided by specially trained Travel agents. You can book Online by using Visa card, Master card, AMEX and others. We have special deals for selected destinations over the phone. Why wait? come, search and enjoy.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Thank you to Richard for all his help…

Thank you to Richard for all his help at Holiday Dew for booking my trip to Iceland next February. Excellent service and advice.

August 15, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Kirsty,


We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


Thanks & Regards,
Katie.
0203 474 5504
admin@travelopedialtd.co.uk

Rated 5 out of 5 stars

Cynthia was very helpful in assigning…

Cynthia was very helpful in assigning us in booking our holiday, I was very pacific with which hotel and dates I wanted and she managed to get this, brilliant polite and professional service. Would highly recommended this advisor

August 12, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Karen, 


We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


Thanks & Regards,
Katie.
0203 474 5504
admin@travelopedialtd.co.uk

Rated 5 out of 5 stars

Amazing holiday!

Amazing holiday!
John is an amazing holiday consultant,he took time to consider our holiday needs and was extremely patient,friendly and professional.
Our holiday was a perfect family holiday thanks to his recommendation and he will be booking same again for next year.
Thanks again.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing holiday!

John is an amazing holiday consultant,he took time to consider our holiday needs and was extremely patient,friendly and professional.
Our holiday was a perfect family holiday thanks to his recommendation and he will be booking same again for next year.
Thanks again.
5 star!

August 6, 2019
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK

I booked with this company to be charged more money for a superior room as they said the hotel had no standard ones left. I then printed out my documents to find I am still in a standard room and the company have put a REQUEST for a superior room as it is my anniversary(which it is not) was told we could not cancel within hours of booking as flights were confirmed with easyjet with better times then was changed to Ryanair with less luggage and not so good times.
They also do not listen to what you are trying to say to them, always taking over you. I emailed my complaint and tried to get them to rectify the situation, but they have my money now so not interested DO NOT BOOK WITH THIS COMPANY

July 24, 2019
Unprompted review
Rated 4 out of 5 stars

Adam was most helpful and patient with…

Adam was most helpful and patient with my friend and I when we made our enquiry. He was able to find us a holiday which met our requirements and answered any questions which we asked. I would definitely recommend Holidaydew to anyone and will certainly use them again. Thanks Adam for all your help.
Barbara harkins

July 8, 2019
Unprompted review
Rated 5 out of 5 stars

I am of a certain age and have been…

I booked a holiday last week with holiday dew, and the next day they said i could not stay in the hotel i booked, they said the hotel they suggested was next door. WHEN i saw the hotel on the internet they claimed was next door, it was miles away from what i was looking for, and need. I am a double amputee and i told holiday dew this and that was the reason i picked the hotel at the start. AND now they want me to pay more money if i want to check into the first hotel i picked, and have already paid for.HOLIDAY DEW are not interested in what i have to say. THEY are a load of thieves, and con men. THERE is so much more i have learned in the past few days. DO not book any holiday, or flights with them, if you do, do not take the first price they offer you, they will tell you its a great price, lies. I am taking holiday dew to court.

July 6, 2019
Unprompted review
Rated 5 out of 5 stars

John spent several hours (5 July 2019)…

John spent several hours (5 July 2019) trying to find us the best holiday, for a family of 5 on a budget with particular taste...:)

He was so patient and helpful. Very thorough and knowledgeable. We were very happy with options presented and finally selected one which ticked all the boxes for us.

Thanks so very much John, for an excellent service. We will definitely be repeat customers.

July 5, 2019
Unprompted review
Rated 5 out of 5 stars

John grant gave us an excellent quotation for group booking

John grant gave us an excellent quotation for our group holiday and helped us to book the holiday to Greece, he is polite and helpful. highly recommendable

May 31, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Afsaruddin,

Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 5 out of 5 stars

Excellent Customer Service! (John Grant)

I have been very impressed with the service of this travel agency especially a travel agent called John Grant who has had the gracious patience of a saint.
John listened to ALL the needs of the group, we are travelling with elderly passengers and he has made sure that we have all the help we need to make this journey as smooth as possible.
I will be recommending John Grant to friends and family.
Many thanks and Kind Regards

May 31, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Ismail ,


Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 5 out of 5 stars

Kenneth could not have been any more helpful

Kenneth had me booked in no time at all, and was so helpful and kind. He explained everything clearly and was very professional. He was also very easy to chat to and had a good sense of humour. I will definitely book with Holidaydew again and I highly recommend them (and Kenneth) to anyone.

May 31, 2019
Unprompted review
Rated 5 out of 5 stars

Review and feedback from Abul Uddin

From: Abul Uddin

John is a very capable, gentle, listening, considerate and experienced guy. He has been of enormous help in answering my queries. Without his help I would be unable to decide various issues. He listened very carefully and answered my queries very candidly. He is an asset to the company he is working for. I will have no hesitation to come back for my future holiday. Also I will have no hesitation to recommend him to my friends. I wish him the very best in the future.

Abul Uddin

May 29, 2019
Unprompted review
Rated 5 out of 5 stars

Charming guy

Charming guy. Thank you John. He listen to our requests and found a great holiday.

May 26, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Mrs Richards,

Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 5 out of 5 stars

Thank you John

Booked our group holiday today with John at Holidaydew. Excellent service and last minute added baggage allowance will be very useful indeed. Looking forward to a fabulous holiday!

May 24, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Rukshana Husain,

Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 5 out of 5 stars

John is very polite and very careful…

John is very polite and very careful listener has tremendous patience. it is a pleasure to deal with him. without his help, we could not have booked our group of 18 old age pensioners, his knowledge and user experience are good to help. we can recommend him for his excellent service

May 24, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Afsaruddin,

Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 1 out of 5 stars

Online prices wrong

Holiday Dew advertise prices online and when you go to book you are given completely different and highly inflated prices. In my case over £100pp difference. They say that it is the live price however 4 days later they are still showing same online to make you phone up.

May 23, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Robert,

I am very sorry to read this.

I have escalated this to the relevant department to investigate what happened and to contact you directly accordingly.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 5 out of 5 stars

Just booked a holiday with john

Just booked a holiday with john, he was very helpful, very friendly, we’ve never booked a holiday with this company before but we will definitely be using them again, great value for money and excellent service. Thanks John

May 6, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Jason,


Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

Rated 4 out of 5 stars

My Booking with Holidaydew

I booked my holiday with Adam and the arrangements he made suited my needs perfectly, so a big thank you to him. Adam patiently listened to my travel requirements and arranged what I’m sure will be a fab holiday. However, afterwards I noticed that there appeared to be some anomalies. I promptly contacted Holidaydew and spoke to Marshall. He handled all my queries and resolved potential problems that came to light professionally. I echo what other reviewers have stated, he has a calm manner and the ability to reassure one whilst dealing with and resolving issues. Excellent! I would have rated Holidaydew 5 stars if there were no issues.

May 4, 2019
Unprompted review
Holidaydew logo

Reply from Holidaydew

Dear Rosemarie,

Thank you ever so much for your review and superb feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon.

Have an amazing time away.

Thanks & Regards,
Olivia
www.holidaydew.co.uk
02034745505

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