HolidayGems Reviews 13,885

1st time booking with Holiday gems, Martin was very helpful, explaining the whole process to me, then after I received my documents by email he phoned to make sure I had everything, and details were correct. Although price was more expensive than the online price, still cheaper than other rivals.
Martin made the whole process a good experience and was most helpful. Thank you ☺️

Stuart was amazing! Dealt with my booking quickly.

Stuart was great from start to finish made the process of booking our holiday so simple and easy! Thank you so much, we can’t wait to travel counting the days down!

I 'booked' the holiday and selected to pay the full amount. I was then called 2 days later by an agent who then went through each element of the holiday (flights, accommodation, transfers) and told me yes they were still available. He then said, 'so that'll just be another £31 per person to pay'. I told him I was very confused as I'd booked with them 2 years ago and didn't have this and he said it's his they operate and most people don't mind paying extra. I told him to cancel the holiday (out of principle more than anything) and he told me to wait while he would see what he could do. He came back on the phone and said because I was an existing customer, he could honour the original price.
When I originally booked, I saw nothing saying that the price might not end up being as advertised, but when I went back and looked through the FAQs it did say it could change. Next time, I'll phone straight away to make sure it's booked there and then, rather than 'order' the holiday to have it confirmed later on.

Martin was very helpful in organising our trip to Portugal. He helped us to find a suitable resort to meet our needs and talked us through the booking process each step of the way over the phone. Follow up documents arrived promptly

So far so good, holiday booked (no pain there) deposit paid (a little pain there) confirmation from SAM within the hour. The most pleasant of ladies, who confirmed our flights and times with our extra leg room, our hotel, accommodation and board. That time between booking and confirmation can be very stressful, but Sam was on the ball, very pleasant and understanding of my requirements including my hearing impairment.
Looking forward to receiving my confirmation email soon. Cheers
Revd. Adrian Saunders KOM

Martin was friendly and helpful when confirming our holiday. Would 100% recommend Holiday Gems and dealing with Martin was really easy-a great Holiday Gems asset

There was good and bad. In regards to there service I had no issues, they gave me all the information I needed. It was all upfront.

However the flights were delayed. On the way there and the way back. Unhappy with that, especially as I was travelling with two kids!

Great, smooth and friendly booking experience with Sam

Stuart sorted booking no problem .

Sam was great sorting out everything

Sam was really helpful when bookkng and sorted a minor problem out wirhout fuss.

Stuart was absolutely charming and booked my holiday with ease, so much better that online.. absolute pleasure to deal with .

Samantha mountfort from Gems Holidays was extremely helpful and understanding. I have used Gems before and was very happy with the holiday and am sure to use them again.

Easy to book and Sam was in touch very quickly got in touch with minor price change but had all details of the booking spot on.

Easy to use website & follow up confirmation call from Sam

Sam was Very helpful with a small problem that had occurred over the booking. She was very friendly and sorted the problem straight away

Sam was very helpful and she was very professional ☺️