Holiday Inn Club Vacations Reviews 

Our experience with this timeshare has been defined by a deep sense of being tricked by the sales representatives. We were lured in with grand presentations of travel benefits and exclusive privileges that were never delivered as promised. The "beneficial investment" we were sold has proven to be an unusable asset that provides none of the service or value we were led to expect.
When we recognized the burden this ownership created and tried to cancel, the company suggested we use a third-party resale company. Following this advice resulted in a substantial waste of money with absolutely no outcome, as there is no realistic resale market for these packages. We were essentially funneled into another financial trap under the guise of an "exit strategy".
At this stage, the timeshare company insists there is nothing further they can do, leaving us with a costly and unwarranted obligation. This entire situation feels fundamentally unfair and unethical, as the company continues to profit from a contract built on misinformation. We strongly urge others to avoid making the same mistake we did; do not trust the promises made by these representatives.

I think most of the reviews speak for themselves. Customer service once you have purchased is horrible they really don't care about anything but your money and that is once they have it. It really doesn't matter to these companies few people learn and there are always gullible people that will get it because of the very few that benefit from it

★☆☆☆☆

Our experience with the Holiday Inn Vacation Club sales team was one of the worst customer service experiences we've ever had.

We came in interested in learning more and were considering ownership, but the sales process quickly turned into a high-pressure and uncomfortable situation. When we expressed that we wanted additional time to research before making a major financial commitment, we were told that we should have done our research before agreeing to attend the presentation.

The situation became even worse when a senior salesperson named Russell was brought in to "save the deal." He was offering us a $10k deal. Rather than addressing our concerns professionally, he was dismissive, argumentative, and belittling. He openly stated that this was a high-pressure sales environment and essentially suggested that we should have expected this treatment. When I told him I felt he was being rude and that I didn't like his approach, he responded by accusing me of being rude.

Russell withdrew the proposed $10,000 incentive and stated that he did not think we should be owners - that he wouldn’t feel right, but we weren’t going to sign anyway. When I later told our original salesperson that I felt Russell's behavior was inappropriate and unprofessional, Russell overheard the conversation and immediately became confrontational. He stated that once we started talking about employees, the meeting was over and we needed to leave.

As we were gathering our belongings, I continued to explain why I felt his behavior had been rude. At one point, my husband quietly laughed under his breath at the situation, and Russell incorrectly claimed that my husband was agreeing with him. In reality, my husband was reacting to Russell's behavior, not agreeing with his comments. Russell then stated that he would be making notes in our file, which felt unnecessary and said as an intimidating action. The entire interaction left us feeling disrespected and reinforced our decision not to move forward.

At no point did we feel that our questions or concerns were respected. Instead of helping us make an informed decision, the sales team relied on pressure, blame, and intimidation tactics.

If this is how prospective buyers are treated, it raises serious concerns about how actual owners are treated after they sign. We left with a very negative impression of the company and would not recommend sitting through this sales presentation.

Received a call yesterday from IHG asking if I would take a 1 minute, 5 question survey about my usage and stays with IHG, I said sure, survey was easy, glad to help, after the survey they asked if I would be interested in staying on the line for another quick survey for an additional 500 IHG points, sure. Transferred to Holiday Inn Club Vacations, listened to the ladies spill, at the end she asked for a payment to secure a visit to one of their locations (timeshare pitch coming), I told her I don't make such commitments until I speak with my wife. She switched tactics, added more incentives, decreased price and again asked for payment to which I again replied that I would need to speak with my wife and call her back, she asked if I could call my wife while she waited, I told her I didn't appreciate the pressure being applied, she got offended and stated she wasn't applying pressure etc, I told her if the pressure continued then I would be forced to hang up, at which point she called me rude, and started to say more but I didn't hear the rest as I hung up. This company truly is garbage. I owned with them before and would never purchase timeshare from them again, would I use their "stay for $249 or $199 offers" and listen to a pitch, sure. But hey would get a resounding no, time and time again to purchase their timeshare garbage.

The sales team was fraudulently misleading and performed a bait and switch on us. We met with them at Cape Canaveral Location and told them we only wanted beach front villas at Canaveral. Turns out we belong to the Orlando site (which we thought was just the corporate location).

We were unable to book beachfront villas because we didn't have the right ownership and they wanted us to spend more $ to upgrade.

Avoid at all costs.

Been an "owner" for 12 years. Ended up with this albatross after a divorce. Have tried multiple avenues to get out. Don't owe a mortgage at this point, just taxes and maintenance but I don't' want to be associated with them any longer. Recent trip was a disaster. Was charged $50 for missing an "owner update" appt, even though I called and reported that I couldn't make it. Seriously? I'm an "owner" and you charge ME for missing an appt? Sheila is the one who put the charge in. FYI "owner updates" are high-pressure sales tactics to get you to buy more "points." That's it, that's all it is. Not an update, just a sales pitch.
I have called multiple times to complain, filed a fraudulent charge with my CC company as well. DON'T GET HOOKED INTO THIS COMPANY!!!! JUST SAY "NO"!! RECORD EVERYTHING, EVERY CONVERSATION, WRITE DOWN EVERY NAME OF EVERY PERSON YOU COME INTO CONTACT WITH.
At this very moment I'm on the phone, on hold again, for nearly an hour, waiting to talk to my 4th person of the morning. WAITING, WAITING. While they hope I'll give up and hang up. That's the way they avoid your concerns. Make you wait so long that you just give up any hope of getting satisfaction. JUST AVOID THEM AT ALL COST!!!

Avoid Holiday Inn at all costs. The presentation we were given was completely misleading compared to the actual services offered, and despite our requests to close our account, they refuse to do so. We strongly advise against signing up with them.

The costs we have already incurred and the ongoing payments being demanded are excessive when weighed against the limited vacation availability provided. It has become evident that booking trips independently of this membership is a far more economical option. Despite our attempts to terminate this arrangement, they refuse to allow us to close the account.

We were completely misled during their high pressure sales presentation. The cost of this is far greater than the service you receive in return. We are finding it much cheaper to book a vacation ourselves, and we don’t have to worry about availability.

JUST DON'T GO. YOU MAKE CHANGES AND ITS NON REFUNDABLE AND PAY CHARGES HERE AND THERE!. I SHOULD HAVE KNOWN BETTER!

Don't book a Holiday Inn Club Vacation. They will offer you a deal on a vacation package and tell you it's only available during their phone call. They will not share all the information with you and then when you learn the critical information, they will refuse a refund. They're super nice when getting your money, but after that expect only a cold refusal email. SAVE YOUR MONEY AND DON'T BOOK!!

Absolute garbage company. If you want to be baited, lied to, and pressured into giving up your grandfathered account, attend one of their owner meetings.

I’ve been an owner for over 15 years. To be fair, I’ve gotten my money’s worth in vacations over the years and still use it. However, this recent experience was beyond unacceptable.

I normally avoid these meetings because they’re always high-pressure sales pitches, but this time I was specifically promised help with a deed issue if I attended. I was also told to pay upfront for a visa resort card and assured I would be refunded after the meeting.

After sitting through the meeting, I brought up the deed issue I was promised help with, only to be told they “don’t handle that.” Then they refused to refund the money because, according to them, the conversation involved “deed issues” instead of “marketing and sales.” In other words, they lied to get me there, took my money, and wasted the last relaxing morning of my vacation before a 13-hour drive home.

I spoke with three different managers, and every single one gave me a different excuse or story. Then I was told to go to the main building and speak with a manager named Amber. When I arrived, another employee lied directly to my face and claimed Amber wasn’t there and that “they already heard about me,” saying there was nothing they could do.

No apology. No accountability. Just dishonesty from start to finish.

Avoid this place like the plague. Don’t buy into anything they promise. I was young when I fell for it 15 years ago. Read the reviews and save yourself the stress and headache.

I am extremely dissatisfied with my experience with Holiday Inn Club Vacations. The core issue is the feeling of being locked into a seemingly perpetual contract, stemming from what I view as a misleading bait-and-switch during the initial sales presentation. Moreover, the costs to actually utilize the resorts are excessive and do not justify the quality or value of the accommodations received.

I am locked into a perpetual contract for resorts that are excessively expensive and do not offer adequate value. Despite submitting their "Horizons form," I have received any reply.

I bought a prepaid vacation that I was told I could book at anytime. Now they are telling me I'm lying, that was never said, and stole my money. Snakes. Never will stay at another IHG hotel again in my LIFE.

Bought the membership and then we couldn’t book any rooms at the resort we wanted, even 9 months out from our planned vacation. Non-members can book for cash with no problem. Save the money and just pay as you go!

Do not sign up for there timeshare I was mislead and blatantly lied to in order to persuade me into purchasing this timeshare, I called the company and told them about the deceptive tactics used during the transaction and I was told the Sales rep (MOE) that sold me my vacation package was fired from the company as a result of his actions. But they won't let me out of my contract even after firing him for lying. This company is a joke

Signing up with this company is a decision we deeply regret. The value of what we received does not equate to the amount we are paying, and the overall experience has been awful. When we emailed them, we were informed that our only options are to sell the product or give it away, which we find to be an impossible and unsatisfactory resolution.

The reality of what we received does not match what was sold to us. The costs are disproportionate to the quality and availability of the resorts and access promised. Furthermore, the company refuses to allow us to terminate our membership. I strongly advise against anyone doing business with this company.

Holiday Inn has shown no concern regarding the membership they sold under false pretenses. They insist the only solution is for us to sell it to another party, but the associated fees make this impossible