Seastay Ltd Reviews 

48
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Weekend stay at shepherds huts Had a lovely weekend stay at the shepherds huts on Elmwood not far from Josh bay. If you looking for a secure quiet retreat then this is the place for... See more

Rated 5 out of 5 stars

Nothing but praise. The property is beautiful, modern, clean and well equipped. Newly decorated so everything is perfect. Amazing view and location. Hosts couldn’t have been more helpful, ready to ans... See more

Rated 5 out of 5 stars

Alistair and Gemma go above and beyond! They've been amazing partners for the last four years, coming to the rescue on many occasions. Everything from lost keys to blocked drains, they are there in an... See more

Company replied

Rated 5 out of 5 stars

We, a family of four, have enjoyed two wonderful stays at Luna's View in Broadstairs. One stay back in August 2020 and again this Easter. The apartment has everything you need for a relaxing stay;... See more

Company replied

Company details

  1. Vacation Home Rental Agency
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Pet-Friendly Accommodation
  5. Self-Catering Accommodation
  6. Serviced Accommodation

Written by the company

Seastay is a well established family run, local business that was started by the Baldwin family back in 2009. Our main aim is bring quality accomodation to the discerning traveller. Our passion and vision is about being born and bread locally and sharing what we love with guests from not just the UK 🇬🇧 but from all over the world 🌎 We love what we do, we have scaled back in recent years from 50+ properties to a more manageable 20 to give our guests the best service we can. We try our best to support the local economy whether that is through direct employment, using local suppliers or even down to recommending local shops, restaurants, bars, cafes and activities to our guests. SEASTAY AND THE ENVIRONMENT Living on the coast and seeing the damage happening to the environment first hand is deeply saddening. We are committed to becoming better role models to our children. Having recently rolled out new hamper packs that are far better for the ecosystem, fully recyclable a n d using local suppliers where possible. Did you know as a business we go through some 5000+ toilet rolls a year? We have partnered up with "Who Gives A Crap" and supply triple length toilet rolls made from 100% renewable and sustainable bamboo that is also bio-degradable! Our cleaning chemicals are in the process of being changed and our office, personal home and some properties fully run off solar with battery storage. We have replaced our vans to the latest emission cutting engines and one is even electric charging from the sun!


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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4.8

All reviews

(48)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Unclean and damp

Unclean and damp. Photos to prove. Not happy with less than 50% refund after checking out. Will take this company to small claims court if they do not refund me what they legally owe me for a holiday let which is not fit for purpose.

June 11, 2022
Unprompted review
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Reply from Seastay Ltd

They say in life that you always get one… They also say there are two sides to every story and here is ours:

Richard and his wife Tina turned up to the property, stayed one evening and then decided to put in a complaint about an oven tray and fridge the next day bear in mind they checked in the afternoon before. I was very open and offered to refund their cleaning fee as a gesture of good will and send the cleaning team down to sort it out, mistakes happen, we are all human. They decided not to take us up of the offer of the cleaning team but to start to pick holes in a property that everyone else so far that has stayed with almost 100 5* reviews has loved. When I refused to negotiate on the price and offer a refund things turned sour. I explained that we were all under contract with Airbnb and they would need to see where they stand. Airbnb quickly adjudicated and stuck to their terms which was a percentage refund if they chose to leave. Airbnb have the power to fully refund if they believe the property is not legal, un-fit, un-safe, etc. If the property were that awful and not fit for purpose then you have to question why has Airbnb sided with us and kept to the terms of the agreement.

Tina also mentioned that her husband has had to dose up on antihistamines and they cannot stay, if you have allergies you have decided to come to the highest pollinated area in the county at this time, then ask yourself this question: “This of course had nothing to do with them wanting to leave after one night?”

The moral of the story on our part is please treat us as you would like to be treated with honesty, openness and respect and we will do our best to help you. We do not need the stress of 1 star reviews being posted here there and everywhere but understand that everyone has a right to their opinion. Across the platforms we have some 1500+ 5* reviews and I will not be backed into the corner by these bullying tactics. A little phone call initially could have resolved all of this, Tina and Richard are now on a crusade to ruin our little family run business with reviews, threats of legal action, etc.

So to conclude, Airbnb have decided not to fully refund the Boyle booking as it was seen they have left under their own will and refused the resolution. You can read the rest on all the reviews and responses, threats of photos going online, I am sure these will all be available soon for us all to see.

Please then follow this link to see all the other reviews to apartment:

https://airbnb.com/h/beachlookout

Our professional company profile can be viewed here:

https://www.airbnb.co.uk/users/show/140339412

Rated 5 out of 5 stars

Maintenance work.

We moved to Thanet two years ago and have used this team extensively for all of our maintenance needs. They are always quick to respond, work swiftly and cleanly and to a high standard. They are competitively priced and a pleasure to deal with-I would recommend them with no hesitation.

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Tiptop Company to deal with

When my family come to visit I always book them in with Holiday Let’s in Kent. The properties are always spotless and well equipped with everything they need. I recommend them to anyone needing a seaside break. Excellent service.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday lettings agent

Alistair and his team have been managing our holiday let flat on the Margate seafront for nearly 6 months now and I have nothing but praise for the team at Holiday lets in Kent. The service has been fantastic to both us and our guests (in that time we have had 31 airbnb reviews all very positive averaging out at 4.9). Once or twice we had minor maintenance issues whilst guests were staying, but Alistair got to them within the hour and resolved the issue there and then leaving them satisfied enough to have left some of our best reviews. Whether you are wanting to stay in one of their managed properties or need someone to look after your own holiday house I can't recommend Holiday Lets in Kent enough.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

New venture

We have just started a new venture for us of letting our holiday home. Having been recommended Holiday Lets In Kent, we decided to have a meeting with Alistair, who was very thorough with great ideas and advice. Since our launch he has always kept us up to date with bookings, advice, and answering any queries that we put to him promptly. Alistair is a huge boost to our business with his knowledge and energy and we are delighted to be under the excellent management, care and attention of this family run business.

October 31, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

A last minute booking saw us spending a couple of half-term nights in Port View. And what a view it is to wake up to from the comfort of an extremely comfortable bed. The apartment is grand, spacious and extremely well equipped. The information provided by Alistair before arrival couldn’t have been more clear and helpful; and when we left a pair of tracksuit trousers behind, he forwarded them back to us that very day. We would highly recommend this property and the Holiday Lets In Kent team.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

The best self-catering holiday ever!

Due to covid limiting travel me and my partner opted to holiday in the UK. We snooped around google and were lucky enough to stumble upon Holiday Lets in Kent who had a fantastic selection of properties.

We decided 'The Panoramic' was most suitable for its stunning views overlooking the Margate main sands and the overall gorgeous aesthetic of the property.

We made our booking directly through their website which was easy and hassle-free, they were extremely responsive to any queries we had and made us feel at ease with the whole process.

Ultimately we had a fantastic stay, in a clean and beautifully presented property without the faff of bigger companies.

I could not recommend Holiday Lets in Kent enough and we look forward to booking a stay with them again in the future!!

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Lunas view in Broadstairs

I stayed in Lunas view in Broadstairs with my 3 children after we lost our loved one and it was the perfect stay and just what we needed. All the rooms are beautifully decorated, spacious, clean, fresh and cosy. The view was incredible too, I just opened the doors and admired the beautiful scenery and loved listening to the waves especiallyin the evenings! The people were amazing too i would 100% recommended this place and holiday lets in Kent, Amazing stay!

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Thanet stay

Another fantastic stay in beautiful Thanet! Spotlessly clean, clear check in/out information and thoughtful touches in the property. Thank you Alistair and your amazing team. We will be booking through you again.

September 20, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank-you so much for your review, every little helps as one famous company says! We would love to welcome you back when the time is right and check out our new website:
www.holidayletsinkent.co.uk

Rated 5 out of 5 stars

Fantastic little family business

I frequently visit the area from Scotland and have stayed many times now with Holiday Lets In Kent. The properties are always spotlessly clean, well furnished and fully equipped.

Nothing is ever too much trouble for them and I was let down once by a local taxi company on my return journey to Gatwick Airport but they even managed to get a member of their team to take me.

I could not recommend them more.

September 20, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Ahhh I remember this day well, this is your 7th year staying with us, thank you so much for your custom throughout the years and long may it continue!

All the Best,

Alistair, Gemma & The Team

Rated 5 out of 5 stars

Local and small business, booked for next year

Stayed at Eclectic Bungalow in the summer and what an amazing property with a fantastic garden. The decor and facilities are second to none, communication from the team are second to none and we have booked for next year.

August 31, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Great to hear your feedback and thank you for booking once again! Our new website is now live: www.holidayletsinkent.co.uk

Rated 5 out of 5 stars

We had a fabulous stay at Port View

We had a fabulous stay at Port View, the apartment is absolutely stunning, spotlessly clean and Alistair and Gemma were excellent hosts. We will definitely be returning very soon. Would highly recommend Alistair and Gemma and this beautiful apartment.

August 30, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Can you believe this is your third time with us now, great to have your repeat business. Take a peek at our new website: www.holidayletsinkent.co.uk

Rated 5 out of 5 stars

Fantastic family stay at victory house…

Fantastic family stay at victory house in broadstairs, the property was beautiful me and my family will certainly be returning next year. Thanks again Alistair you have been fantastic.

August 30, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank you so much for your great review, I have not seen your booking yet but please feel free to book on our new website: www.holidayletsinkent.co.uk

Rated 5 out of 5 stars

Old Town Retreat - Amazing Quality Property

Great, good value accommodation, lovely welcome pack and fantastic communication. We stayed at Old Town Retreat and cannot wait to return.

August 30, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Great feedback and glad to have hosted you! Hope you tried Giorgio’s in the end…

Rated 5 out of 5 stars

Amazing Stay, Amazing Team, Excellent Value!

Having recently stayed at Beach Retreat with my husband we cannot Express how amazing the views were and what a joy the team are holiday lets in Kent are to deal with.

In fact we locked ourselves out and within 10 minutes Alistair had a member of his staff letting us in which is pretty amazing on a bank holiday weekend.

We have received an email today welcoming us back and offering a repeat customer discount to!

We will be back and will book direct with confidence.

August 30, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Wow, such an amazing review of our little business. Welcome back anytime!

Rated 5 out of 5 stars

Great company to deal with

August 30, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank you very much for your feedback and I have also left you a review on booking.com. You’re welcome back at The Gatehouse Lodge with Pudsey anytime!

Rated 5 out of 5 stars

Luna's View absolutely outstanding

A big thank you to the team at holiday let's in kent. Our time at luna's View was amazing. The accomodation was beautiful and had an outstanding level of cleanliness the views are outstanding. And make you feel as you are a millions miles away. There was many amazing activities and things to do not just for us adults but also our children. The team were not only very professional, polite, very welcoming and amazing with information of the area and things to do. It is always nice when your asked how your stay is but with holiday let's in kent you can tell they take great interest in your opinions and what you have to say. Amazing time had by all and will definitely be staying with them again. Thank you for a much needed time away.

August 30, 2021
Unprompted review
Seastay Ltd logo

Reply from Seastay Ltd

Thank you so much for your kind words and of course you are welcome back any time. I have left your feedback on Airbnb too.

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