Holidaysafe Travel Insurance Reviews 18,587

Purchasing travel insurance was straightforward, it clearly stated what was covered and what wasn’t . I have used this company a number of times this year but have never claimed so no experience in that way. However gappy with the process and the price.

A very easy to use service, easy to navigate the website and get exactly the product you want. exceptional level of cover and peace of mind.

Got a great deal on our travel insurance , we have several health conditions and Homesafe provided the best and most comprehensive policy . Would definitely recommend.

Excellent and good value, would definitely recommend, especially if you need to declare health problems

Fare price, very helpful on the telephone, have never put a claim in though perhaps that's the true test

Holidaysafe were very helpful on the telephone and assiduous in ensuring that we got the right insurance covering a number of medical conditions not all of which were on their standard list.

AVOID AVOID AVOID!

I wanted to declare the use of a pharmacist supplied weight management medication to be totally honest and transparent. I went through the process to add a medication and they wanted a lot more money plus they added £200 medical excess.

I went to another Which recommended provider who I discussed taking weight management medication and they said it did not have to be declared.

I have been trying to update my medical details since yesterday, first by my online account which didn't work, second by online chat who told me to call and third by telephone. I have now spoken with 3 customer service advisers and each one has told to call back later. The first said they were from the call back team and couldn't help me, second said the system was down so they couldn't help me and the third told me they were from the call back team and couldn't help and also said the system was both down and going slow for other adviser giving quotes. I have tried requesting a callback but there are no timeslots available before we travel. I have also sent a message within my online account and heard nothing back. I'm now very concerned that this isn't a reputable company who are taking their customers seriously.

Straight forward online application but would appreciate local call centre

I have been a loyal customer for a number of years with no claims. My renewal premium recently on a worldwide travel policy increased from £1100 to £1800 for reduced cover. I contacted them to add a new medical condition because my partner had a hip replacement operation and was quoted an additional premium of £1600. This seems much too expensive. I have switched to another company, with same/better customer reviews. The premium is similar but there is no extra charge for the medical condition.

Holidaysafe included cover a few years ago, at no extra cost, when my partner had the other hip joint replaced. Why is it now so expensive?

This is a very poor way of treating loyal customers but what I have come to expect of insurance companies in. general

Very easy website to negotiate

Tried to explained that I would be travelling 7 weeks after a hip replacement on Eurostar for 3 day break, after my consultant would have cleared me for driving and surgical complications. Holidaysafe totally did not get it! Because I was not 8 weeks clear from surgery they were not happy! Why 8 weeks heaven knows, obviously their underwriters must know more than a clinician! If I were flying then I can understand but honestly this defies logic! Go to staysure or another company where they keep up to date with surgical procedures. Hips are being done as day cases in many hospitals and recovery times are much shorter risks are much fewer but some companies have not updated their knowledge. Well they are the ones who will fail to get new customers or retain existing ones if attitudes remain with the ark!

Customer care at its very best Professional friendly helpful transparent and not rushed We have insured with Holidaysafe for many years and can't fault them Exceptional service from every representative we have ever dealt with and continuity if necessary Rare to find these days Can't rate the 'team' highly enough They are a credit to the company

Although Which? Magazine gave this company a good rating I found their website slow to respond and clunky. Several times I was typing to find letters so slow to appear that I thought it was frozen. Finding the right categories for destination was a pain. Turkey seems to be missing from any group. The drop down menus were awful.

I'm not sure if the quote was for what I wanted.

I have used this company for so many years and as a group leader given there number to many I have had no one come back to me with any complaints
I myself have booked them for my holidays this year again

Well informed and helpful. Long process made easier by Holiday safe representative.Thank you.

Quote didn't include our previously declared medical conditions. When trying to add them the quote disappeared which meant I lost my renewal discount. As a result I had to ring up and it was an Asian call centre which was not easy to understand, this was a particular problem when going through the medical questions where they pronounce words differently.

On making a claim for a cancelled flight/new booking due to the power outage in Portugal, I was told that I was covered but needed certain documents and to wait until I had been reimbursed. I waited and in the meantime got the documentation together. I spent time both online and on the phone - trying to get a flight delay report from the airline. I had difficulties with this and am very frustrated that I spent so much time as it turned out to be in vain as at the end I was told by Holidaysafe that I wasn't in fact covered. Why was this not clear at the start? This is not about the rights or not of the cancellation cover - it was about being given the wrong information and wasting time.

1st time making an insurance claim. I was pleasantly surprised that it wasn't as much hassle as I'd expected.
I received claim amount 2 weeks after submitting claim. I made sure all information & evidence was correct before even submitting claim i.e. their doctors form completed not just a doctors letter , various confirmations and invoices correct and accounted for etc.
Calling for information / updates wasn't the best as call centre operators seemed somewhat confused but eventually we got there and all was well in the end.