having used the company previously I knew what to expect. good service and realistic prices. my partners medical issues were no problem and price quoted would not go anywhere else.
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Review summary
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What people talk about most
Reviews shaping this summary
Customer Service @ it's VERY best. Just renewed our (over 70's) holiday insurance with Sandra @ Holidaysafe & just wanted you say,a MASSIVE thankyou for her patience & helpfulness,also for the VERY co... See more
1st time making an insurance claim. I was pleasantly surprised that it wasn't as much hassle as I'd expected. I received claim amount 2 weeks after submitting claim. I made sure all information & e... See more
By far the fairest prices for a recovering cancer patient, I found them to be 50% cheaper than some of the mainstream insurers. Telephone for a quote, the medical screening takes some time and is very... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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Good insurance for over 80's
As an elderly person I found website easy to work through and I received a very competitive insurance quote which I accepted.
December 15, 2025
Travel insurance
A patient, considerate and helpful operative led us through the holiday travel insurance questionnaire. At the end of the process we obtained a reasonable quotation for our planned holiday travel insurance which we were very happy to accept.
November 14, 2025
Website easy to use
Website easy to use. Used HOLIDAYSAFE many times now. Always a good price for our holiday insurance, and covers a lot of useful things.Claimed once , quick payout .great company.. 10/10
December 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Second time with Holudaysafe was disappointing
It’s my second time with Holidaysafe . First time it was just perfect, but the second time- quite disappointing- I received an airdoctor link only on my 4th day of travel , almost when I was about to flight back home, although I bought a platinum package . Didn’t expect that from Holidaysafe.
November 29, 2025
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and I am sorry to learn you did not get your link for AIrDoctor Connect until the 4th day of your trip.
Thank you for bringing this to our attention and please be assured this has been raised with the relevant team to understand why this happened.
Kind regards,
Claire
Holidaysafe Team
Recommended
Really competitive prices and good communication. Staff at holidaysafe and Albert and Eddie are first class. Recommend highly.
December 2, 2025
Best prices I could find for recovering cancer patients
By far the fairest prices for a recovering cancer patient, I found them to be 50% cheaper than some of the mainstream insurers. Telephone for a quote, the medical screening takes some time and is very thorough. Make sure to add any other ailments or conditions.
November 24, 2025
Simple process.
It seemed an easy process to obtain this holiday insurance by on line application. So it was user friendly. Of course I can't comment on the claims process side of things and hopefully I won't need to.
November 16, 2025
Cant get a quote…
Trying to get a quote the system does not let me remove USA from travel plans. I am not going to USA.
November 17, 2025
Unprompted review
Reply from Holidaysafe Travel Insurance
Hi James,
Thank you for taking the time to leave us a review and I am sorry to learn you have been unable to remove the USA from your quote.
If you could please email us on responses@tifgroup.co.uk, providing your full name, DOB, post code and quote reference (if relevant) and where you are hoping to travel to, and we can look into this further for you.
Kind regards,
Claire
HolidaySafe Team
Everyone so helpful on finding good…
Everyone so helpful on finding good insurance for my needs
November 14, 2025
Competitive rates for seniors
Always offered competitive rates despite age and medical conditions. Cannot comment on claims as have never been unfortunate enough to need to make a claim.
November 2, 2025
No Problems
November 1, 2025
Simple to use but detailed medical…
Simple to use but detailed medical screening process which took about 20 mins to complete. The website was able to generate multiple quotes based on the information submitted therefore not wasting my time filling in details only to be rejected insurance.
October 9, 2025
Brilliant pricing at last
Pricing is brilliant for someone with pre existing conditions.
November 3, 2025
Great company
It's easy to book on line, your given all the information you need and you are given contact to an English speaking doctor when you're abroad should you need one, that's excellent and very reassuring. Plus their prices are very competitive. I wouldn't go anywhere else.
October 24, 2025
THE STAFF WERE VERY HELPFUL AND WE…
THE STAFF WERE VERY HELPFUL AND WE WOULD RECOMMEND TO ANY OF OUR FRIENDS TO USE YOU.
October 26, 2025
Could telephone to get travel insurance
October 14, 2025
Easy to use website and good pricing…
Easy to use website and good pricing for existing conditions.
October 20, 2025
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