having used the company previously I knew what to expect. good service and realistic prices. my partners medical issues were no problem and price quoted would not go anywhere else.
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Review summary
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Reviews shaping this summary
Customer Service @ it's VERY best. Just renewed our (over 70's) holiday insurance with Sandra @ Holidaysafe & just wanted you say,a MASSIVE thankyou for her patience & helpfulness,also for the VERY co... See more
1st time making an insurance claim. I was pleasantly surprised that it wasn't as much hassle as I'd expected. I received claim amount 2 weeks after submitting claim. I made sure all information & e... See more
By far the fairest prices for a recovering cancer patient, I found them to be 50% cheaper than some of the mainstream insurers. Telephone for a quote, the medical screening takes some time and is very... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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Not been on holiday yet
Not been on holiday yet . I am a returning customer and found staff very helpful as before and will use again
February 11, 2026
good so far
Helpful staff when choosing and deciding which type, length etc of hols insurance I needed.
As it's an annual insurance, I'll wait before further comment if or when our hols go pear shaped.
February 10, 2026
Everything good about these
Everything good about these no problems been with them a few years now
September 16, 2025
Has everything we need for reassurance…
Has everything we need for reassurance while on holiday
February 3, 2026
Easily navigated site.
I have used this travel insurance company for a number of years and have found it a very self explanatory site to use. There is always the phone line if you have any problems with experienced staff to guide you through.
February 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My claim is a pittance because of your stupid advice
My claim is a pittance, likely because of the stupid advice you gave via email when I was injured and requiring assistance. Your claims handler Collinson is also late in settling the pitiful amount. Won’t buy insurance from you again.
On the email holidaysafe sent to me following this review, I am just speechless as to how stupid the company is. I have already made my claims and it was messed up by a similarly stupid email when the accident happened. I am just going to reproduce their latest response here and let their next potential customer be the judge of whether if you can trust their product to help you when an accident really happens..
(Btw, no one contacted me… and I can’t figure out whether if they have registered in their brains that a claim was already made)
—-
Dear Ms Ching,
Thank you for taking the time to leave us a review on Trust Pilot and I am sorry to learn you have had trouble with your claim.
I note your comments about the information given to you via email. I understand at this point, you had not sought medical treatment and so at that stage, there would be nothing to claim. However, if you did later seek medical attention, the Claims and 24 Hour Assistance Team would be on hand to assist and you would need to contact them.
That being said, I have referred this to the claims department and asked they review your claim and contact you accordingly.
Kind regards,
Claire
TIF Group – Responses
December 7, 2025
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and I am sorry to learn you have had trouble with your claim.
Your claim is handled by the insurer of the policy, Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
Quick and easy renewal invited and…
Quick and easy renewal invited and accepted online with clear reminders and checks but no fuss - al documents instantly received.
January 27, 2026
Easy website with comparable prices
Easy website with comparable prices. Recommended
February 4, 2026
My trip was cancelled so I tried to…
My trip was cancelled so I tried to cancel my insurance but it gave me the answer “there is nothing to cancel” so I was unable to cancel it. Money wasted!
January 26, 2026
Reply from Holidaysafe Travel Insurance
Hi Brian,
Thank you for taking the time to leave us a review and I am sorry to learn you had trouble cancelling your policy.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
I won't be using this company again (very sadly).
I won't be using this company again, which is a shame as their systems have always been very good in the past. I am a returning customer, I put in my details which have not changed since last year and the system "could not find any products" for me after making all the standard declarations. What a waste of time particularly as I am a long standing existing customer! There is an option for a callback but clearly their risk assessment algorithm has changed and they are now in the business of only offering insurance to ideal customers, which I fully appreciate is their choice. That's 30 minutes of my day I won't get back but at least I have insurance to cover this with my bank and thought I would let other existing customers know about this experience.
January 31, 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hi Andy,
Thank you for taking the time to leave us a review and I am sorry to learn there were no products available for your requirements.
So we can look into this further for you and to help understand why no products were presented, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code and what your requirements for the policy were?
Kind regards,
Claire
Holidaysafe Team
Holidaysafe is my "go to" insurance…
Holidaysafe is my "go to" insurance provider. I have used them on a number of occasions. The online application is simple and quick even with the medical declaration I had to include. Cost is competitive and even though the proof of any insurance is only truly measured when you need to make a claim I feel confident I made the right choice.
January 29, 2026
The agents are very polite and guide…
The agents are very polite and guide you through the process of making sure everything is OK for you
January 19, 2026
i went into my account,found a quote…
i went into my account,found a quote for the year 26/27.accepted it.8 hrs later i received an email from you saying there was a quote for 26/27 in my account-to use it i needed to add any pre existing conditions.
so what was in the quote?
i would have expected the quote to be for 26/27,and requiring any changes from 25/26.
it would appear to be blank-containing only my name and address.
i can nolonger open it to check-it says i have brought it and will not open.
December 29, 2025
Reply from Holidaysafe Travel Insurance
Hi Christopher,
Thank you for taking the time to leave us a review and I am sorry to learn of the trouble you had with your renewal quote.
The renewal quote that was generated would not have included any previously declared medical or optional extras and so they would need to be readded.
We have sent you an email to discuss this further.
Kind regards,
Claire
Holidaysafe Team
A good price for people with pre existing conditions
After filling in all the necessary information HolidaySafe presented me with various policies which I could select according to my needs. very happy with the policy I selected.
January 14, 2026
Cover involved medical issues
HolidaySafe was able to cover our various medical issues which a lot of companies were not
January 10, 2026
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