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We offer touristic products principally in Caribbean and America destinations. Including the following: Bookings of hotels, houses for rent or vacation rentals. Private or collective transfers. Conventional and specialized packages for groups and individual tourism. Tours. Car rentals. Excursions. Air tickets for domestic flights. Programs for events and incentives. Assistance to our customers in the destination and other offers and services.
Absolutely fantastic customer service. Emailed on Wednesday as needed VIP lounge for Friday for relatives in Cuba (booked by email ftom UK) Within an hour it had been booked and paid for and Vouchers issued.
It takes services here an hour to get through on the phone.
Would recommend anyone in or going to Cuba to use.
We booked 2 tours in Cuba with Holiplus. Imagine arriving the first day and not having your name in the list of passengers for the activity, both ways. The driver accepted us because there were spare bus seats and he would be able to collect the money with Holiplus later. But as a tourist, being rejected from an activity in a foreign country is a nightmare.
The second trip was supposed to happen in the afternoon/ evening (pick up at 1.30pm) but the driver arrived at 8.45am. So we were not prepared at all and had to delay the activity for half an hour. I’m still awaiting the explanation from Holiplus on this. Anyway, we won’t use it anymore and don’t recommend it.
Had classic car in Havana Cuba and our driver was Raul, nice guy on time infact early, even took us to Cuba forest where all the other classic cars meet up for refreshments, well worth the money, had to pay when booked it 👍👍👍
Worst rental car experience ever.
1. Pick-up time 4,5 hours later than agreed and confirmed
2. Unfairly high charge of a full gas tank (4 times higher that the reals costs)
3. Gas tank was only 3 quarters full, although charged for a full gas tank.
4. Booking in English, But voucher in Spanish
5. Hidden Drop off charges
6. Wrong drop-off location.
Never ever ever again.
No problem. We get what we expected. Holiplus really help in this country where most of local casas don t have website.
We were very pleased with the service provided by Holiplus. Everything worked well according to plan
Ignacio was very helpful in getting us our booking in a Casa. His responses to my queries were always prompt and complete.
He also helped me with the website of the local bus company (Viazul) to enable me to arrange our local travel.
We used your services for our last vacations in Cuba. It was really helpful. They recommend us very good accommodation alternatives in Casas Particulares. Keep doing it well!
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