HolisticBags Reviews 483

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give zero stars I would. PLEASE BEWARE of their refund policy. I cancelled an order about 10 minutes after ordering, received a email that it was cancelled, I never received my refund, sent... See more

Rated 5 out of 5 stars

I absolutely love my Bible bag and wallet. It has plenty of room to fit my Bible, daily journal, daily devotional study, and notebook for sermon notes, plus my book light, highlighters, and pens. It... See more

Company replied

Rated 5 out of 5 stars

My bags are beautifully crafted and my mother in law and my mom love them!! I can not wait until I get my bag and wallet soon!! The shipping was quicker than I expected and the bags came carefully wr... See more

Company replied

Rated 5 out of 5 stars

I have ordered 2 bags & 2 wallets from HolisticBags. It was a total surprise when I opened each one. The bags & wallets were even more beautiful than online. The quality & workmanship was terrific. I... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

HolisticBags is a unique store that specializes in crafting high-quality leather handbags inspired by Bible verses. Each bag is carefully designed with Christian symbolism and features a personalized touch with the customer's name engraved on it. The store's products are not only stylish and functional but also serve as a reminder of the customer's faith and values. Whether you're looking for a special gift for a loved one or a treat for yourself, HolisticBags has a variety of styles to choose from that will suit any occasion. As a Christian-focused store, HolisticBags is committed to providing excellent customer service and creating products that inspire and uplift its customers.


Contact info

4.1

Great

TrustScore 4 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved what was advertised and I loved…

I loved what was advertised and I loved what I received!! Thank you!

January 14, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Claudine,

Thank you so much for your fantastic review!

We’re thrilled to hear that you loved what was advertised and that you’re happy with what you received! Your satisfaction means the world to us, and it’s always our goal to meet your expectations.

We appreciate your support and are grateful that you took the time to share your experience. If there’s anything more we can do for you or if you have any questions, please don’t hesitate to reach out.

Thank you for choosing HolisticBags, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

I ordered two bags

I ordered two bags, one for myself and one for my friend at church. The one bag for my friend at church came quite fast, but my bag did not get here for over a month later Jennifer at holistic bags worked really tirelessly in tracking my bag and making sure that I receive my bag in a timely manner I did receive my bag and it is beautiful as was the first one. It’s great craftsmanship and great service. I recommend holistic to anyone who needs a great church bag

November 18, 2024
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Susan,

Thank you so much for your thoughtful review!

We’re delighted to hear that you love both bags and that you found the craftsmanship to be beautiful. Your satisfaction is incredibly important to us!

We apologize for the delay with your bag, but we’re so glad that Jennifer could assist you in tracking it down. Our team is dedicated to providing excellent service, and it’s heartwarming to know that her efforts made a difference for you.

Thank you for recommending us to others! If you or your friend ever need anything in the future, please don’t hesitate to reach out. We’re here to help! 💖 Thank you for choosing Holisticbags!

Rated 1 out of 5 stars

Not worth the money paid

The bag I received (3 weeks after it was promised) was just tossed in a plastic bag for delivery, so it was smashed down. The product is definitely NOT the leather bag expected, but smells heavily like vinyl and glue. Definitely not worth the price paid

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Customer,

Thank you for sharing your experience with us.

We’re truly sorry to hear that your order did not meet your expectations and that the delivery was handled poorly. 😔 We understand how disappointing it is to receive a product that isn’t in the condition you anticipated.

We want to assure you that we take quality seriously, and your feedback regarding the material is concerning. If you believe the bag does not align with our advertised quality, we’d greatly appreciate the chance to address this matter.

Please reach out to us via email so we can assist you further and work towards a resolution. Thank you for your understanding! 🙏

Rated 5 out of 5 stars

The large bag is beautiful

The large bag is beautiful, my wife loves it. She uses it as her church bag. Loves the wallet too! Very well made, very glad I ordered it 😀..

January 10, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Dave,

Thank you so much for your wonderful review!

We’re thrilled to hear that your wife loves her large bag and is using it as her church bag. It brings us immense joy to know that the quality and craftsmanship met your expectations.

We’re also glad to hear that she loves the wallet! We strive to create products that combine beauty and functionality, and it’s fantastic to know we hit the mark for you both.

If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re here for you! 💖

Thank you for choosing HolisticBags, and we look forward to serving you again in the future!

Rated 1 out of 5 stars

How long it takes to receive order

First off let people know these bags come from china. Second tell them it will take up 2 months to receive the order.

January 14, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Ann,

Thank you for your feedback.

We sincerely apologize for any confusion regarding the origin and delivery time of our bags. We understand how important it is for our customers to have clear information about their purchases.

While our office is based in the U.S., our bags are manufactured in Hong Kong, which can sometimes lead to longer shipping times. We’re actively working on improving our communication to ensure customers are aware of these details before placing their orders.

We appreciate your input as it helps us enhance our service. If you have any further questions or concerns, please don’t hesitate to reach out to us via email. Your satisfaction is our priority, and we’re here to help! 🙏

Rated 5 out of 5 stars

Highly suggested

Because the bags are made to order and out of the country, expect a couple of weeks for delivery. The quality is great as well as the design. The packaging is well thought out with foam covering to protect the designs. My only design suggestion is that if you order shoulder straps, they are not removable so you have the hand held straps and the shoulder straps to fool with. Very pleased overall.

January 10, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Holly,

Thank you for your thoughtful review!

We’re delighted to hear that you’re pleased with the quality and design of your bag. It’s wonderful to know that the packaging met your expectations and protected the design during transit.

We truly appreciate your feedback regarding the shoulder straps. We always aim to improve our products, and your suggestion will certainly be taken into consideration as we continue to enhance our offerings.

As a reminder, since our bags are made to order and shipped from overseas, we hope our customers could allow a couple of weeks for delivery. If you have any further questions or need assistance, please don’t hesitate to reach out.💖

Thank you for choosing Holisticbags!

Rated 2 out of 5 stars

Did not get my full order.

When I placed my order I was supposed to get a free bag as a special bonus. I never got the free bag. Also, the order was supposed to be a Christmas gift. The only one bag I received arrived three weeks after Christmas.

January 14, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Fred,

Thank you for sharing your experience with us.

We’re truly sorry to hear that you did not receive the free bag that was promised as part of your order, and we understand how disappointing it is when gifts arrive late, especially for special occasions like Christmas.

We want to clarify that sometimes items can be shipped separately, which may lead to delays in receiving the full order. We apologize for any confusion this may have caused.

If you’d like to track your order or discuss the missing bag further, please reach out to us via email. We are here to assist you and ensure you receive what you were promised.

Your satisfaction is very important to us, and we appreciate your understanding. 🙏

Rated 4 out of 5 stars

Great & Beautiful product

The product is top notch. The communication is very good. They need vast improvement in the shipping part of their service. Otherwise a 4plus stars

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Ron,

Thank you so much for your kind review!

We’re thrilled to hear that you find our product to be top-notch and that our communication met your expectations. We always strive to keep our customers informed and happy throughout their shopping experience.

We appreciate your feedback regarding our shipping service. We understand how important timely delivery is, and we are continuously working to improve this aspect of our service. Your input is invaluable to us, and we will take it to heart as we aim for a seamless experience for all our customers.

Thank you for choosing HolisticBags, and we hope to serve you again soon!

Rated 5 out of 5 stars

My wife says it is exactly what she…

My wife says it is exactly what she wanted. She can carry everything she wants in it to church.

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear William,

Thank you so much for your wonderful review!

We’re thrilled to hear that your wife found the bag to be exactly what she wanted. It warms our hearts to know that it meets her needs for carrying everything to church.

We are dedicated to creating products that combine both style and functionality, and it’s fantastic to see that reflected in your experience.

If you or your wife ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! 💖

Thank you for choosing HolisticBags, and we hope she enjoys her bag for many years to come!

Rated 5 out of 5 stars

My bag arrived and I love it.

My bag arrived and I love it.

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Traci,

Thank you so much for your lovely review!

We’re absolutely thrilled to hear that your bag has arrived and that you love it! It’s our mission to create products that bring joy and satisfaction to our customers, and your feedback truly makes our day.

If you have any questions or need assistance with your new bag, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience possible. 💖

Thank you for choosing HolisticBags, and we hope you enjoy your bag for many adventures to come!

Rated 4 out of 5 stars

The quality of the bags is amazing and…

The quality of the bags is amazing and I would definitely be ordering more if they didn’t take so long to arrive. My only constructive feedback to the company is I wish I had known they come from China and the delivery time frame is approximately 2 months.

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi TL,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you love the quality of the bags! 🎉 Your satisfaction means a lot to us, and we’re glad you’re considering ordering more.

We sincerely apologize for the long delivery times and for any confusion regarding shipping from Hong Kong. We understand how important timely delivery is, and your feedback helps us improve our communication about shipping expectations.

We’re constantly working on streamlining our processes to provide a better experience for our customers. If you have any other suggestions or need assistance, please feel free to reach out to us anytime.

We truly appreciate your understanding and support!

Rated 5 out of 5 stars

I absolutely love my bag and will use…

I absolutely love my bag and will use it to carry my Bible, class workbooks, and notes. I chose the "I Can Only Imagine" selection which was a song sung at my Dad's funeral, a song that always touches my heart.

January 14, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Kim,
Thank you so much for your heartfelt review!
We are truly honored that our bag holds such special meaning for you. It's wonderful to hear that it's serving you well for carrying your Bible, workbooks, and notes. We're so glad to have been a part of something meaningful to you, especially with the "I Can Only Imagine" selection.
If you ever need any further assistance or have any questions, please don't hesitate to reach out.
Thank you again for choosing us!

Rated 2 out of 5 stars

I received my free wallet and still…

I received my free wallet and still haven't received my bag i paid for and its been a month since I ordered.

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi Shalamar,

Thank you for your feedback!

We’re truly sorry to hear that your bag hasn’t arrived yet, especially after waiting for a month. We understand how frustrating this can be. 😞

Sometimes, items can be shipped separately, which can lead to confusion and delays. We appreciate your patience during this time. Please reach out to us at cs@holisticbags.com so we can look into your order and provide you with an update.

Your satisfaction is very important to us, and we want to ensure that you receive your bag as soon as possible.

Thank you for your understanding, and we hope to resolve this for you soon!

Rated 5 out of 5 stars

Great Size

I absolutely love my bag. It's a great size. I have been looking for a large size bag for so long, and I finally found one.it holds all of my children's bible materials for church.(8 binders) and plus more. Very durable.

January 13, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Porkchop,

Thank you so much for your kind words and positive review!

We’re thrilled to hear that you love your bag and that it’s the perfect size for all your needs. It’s great to know it’s holding up well and serving its purpose for your family’s church materials.

Your satisfaction means the world to us, and we’re grateful for your support. If you need anything else, don’t hesitate to reach out. Enjoy your new bag! 💖

Rated 1 out of 5 stars

I waited over a month for my order to…

I waited over a month for my order to arrive just for it to arrive and not look like the picture! The wallet and handbag are supposed to match and they aren’t even the same color. The bag itself is tiny not sure of the wallet will even fit inside! Definitely not worth the price I paid for it!

December 1, 2024
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi Tasia,

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that your order did not meet your expectations, especially after waiting for so long. It’s disappointing when items don’t match what we envisioned. 😢

We understand how important it is for the wallet and handbag to coordinate, and we apologize for any mismatch in colors. Additionally, we want to ensure that you’re satisfied with the size and quality of your items.

If you encounter any issues or would like to discuss a possible solution, please don’t hesitate to reach out to us at cs@holisticbags.com.

We’re here to help and want to make this right for you. Your feedback is invaluable as we strive to improve our products and services.

Thank you for your understanding, and we hope to hear from you soon!

Rated 3 out of 5 stars

The bag and wallet where Beautiful

The bag and wallet where Beautiful . It was a Christmas present, I ordered it on the 16th of December but didn't receive it till two days ago, like January 10th you'd think the delivery time would be faster, but then I didn't realize it was coming from another country, . It was very disappointing 😞

January 10, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi Renea,

Thank you for your feedback!

We’re so glad to hear that you found the bag and wallet beautiful! 🎁 However, we sincerely apologize for the delay in delivery, especially since it was intended as a Christmas present. We completely understand how disappointing it can be to wait longer than expected.

We strive to provide clear information about shipping times, but we recognize that it can be confusing when items are coming from another country. Your feedback is invaluable, and we are working to improve our communication regarding shipping times.

If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding and hope to serve you better next time!

Rated 3 out of 5 stars

Worth the wait

It took a really long time to get here, in fact it was intended as a Christmas gift and arrived 2 and a half weeks late. However, the creation was beautiful and the recipient was very pleased! Craftsmanship was truly beautiful!

January 10, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi Kim,

Thank you for sharing your experience with us!

We sincerely apologize for the delay in getting your order to you, especially since it was meant as a Christmas gift. We understand how disappointing it can be when timing doesn’t go as planned. 😢

However, we're thrilled to hear that the craftsmanship of the item was beautiful and that the recipient was pleased! Your kind words about the quality mean so much to us, and we take pride in our creations.

We appreciate your patience and understanding during this process. If you have any questions or need assistance in the future, please feel free to reach out.

We hope to serve you better next time!

Rated 4 out of 5 stars

I gave 4 stars because my bag was…

I gave 4 stars because my bag was supposed to be a Christmas gift. Now it is in time for a special birthday gift. I am VERY pleased with the 3 bags I ordered and received. I now know, if I order any more bags, I will order 3 months in advance of when I need them.

January 12, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi Sandee,

Thank you so much for your thoughtful review!

We’re delighted to hear that you’re pleased with the three bags you ordered and that they’ll make perfect birthday gifts!

We understand how important it is to receive items on time for special occasions, and we appreciate your patience during the wait. We’re committed to improving our shipping times and transparency for our customers, and your experience helps us in that effort.

If you have any questions or need assistance with future orders, please don’t hesitate to reach out. We’re here to help!

Thank you for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

I love the bags

I love the bags. They are made very well. The only problem is my name was spelled wrong on one of the bags but I could have made the mistake when I ordered it. But otherwise everything else on the bag is good.

January 11, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Dear Debbie,

Thank you for your kind words and feedback!

We're so happy to hear you love the bags and their quality. We truly apologize for the name spelling issue, and we’ll be more than happy to correct it for you if needed.

Please don’t hesitate to reach out to our customer support team, and we'll resolve it promptly. Your satisfaction is very important to us, and we appreciate your understanding.

Thanks again for choosing us!

Rated 1 out of 5 stars

Been waiting for a month and no bag

Been waiting for a month and the free wallet arrived arrived Saturday, but the main bag that I paid for has not shown up. Tracking # has not moved in days. May have to dispute the charge. No where did it say it would take 30+ days to receive. Very disappointed.

January 12, 2025
Unprompted review
HolisticBags logo

Reply from HolisticBags

Hi Jerry,

Thank you for sharing your experience with us.

We’re truly sorry to hear about the delay with your main bag and understand how frustrating this must be for you. We aim to provide clear communication regarding shipping times, and we apologize if this wasn’t evident in your order.

Sometimes, items can be shipped separately, which can lead to confusion and extended wait times. We’re currently looking into your tracking information to see what might be causing the delay. Your satisfaction is our priority, and we want to resolve this for you as quickly as possible.

Please hang in there, and if you have any further questions or concerns, don’t hesitate to reach out to us directly. We appreciate your patience and hope to make this right for you soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look