Holland Casino Reviews 

808
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

IF FOREIGN READ. Awful experience. Came to Amsterdam on a trip abroad. We were accepted in but one of us was not expected in when he had only 2 beers before hand. A member of staff came to talk to us... See more

Rated 1 out of 5 stars

800 euro at 1 euro a spin over three days. Hardly ever a bonus game and the last one after a longtime paid 1.40 euro. I regularly played another online casino (not in the Netherlands) where I often wo... See more

Rated 2 out of 5 stars

These guys are millions in profit, but still didnt saw win bigger than couple hundred €. Also betting options are small . 2 starts only because customer service is kind and working very well.

Rated 1 out of 5 stars

online poker is a joke. Whenever you deposit, the next tourney you will be dealt good cards. Whenever you win a good amount, you can bet you will never win a hand. Not even qq kk or aa. That lasts unt... See more

1.3

Bad

TrustScore 1.5 out of 5

808 reviews

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1.3

All reviews

(808)

99 reviews in the last 12 months

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Rated 1 out of 5 stars

Waiting for poker cash games

I registered for the cash games poker tables and thought I could have a nice evening with my friends. When I arrived at 8pm I found out that I was put on a waiting list (33 of 65). At 11pm I just asked my chances for joining a table. The answer was more rude than the atmosphere and hospitality of the overcrowded employees. The good thing was the after sales service, since I received a message that I could go to the brush for joining the table at 1am, when I already got home. What to say about all the travellers and people from abroad coming to join the casino..? I shame to be a Dutch resident in which HC deals the cards.

May 22, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful attitude from…

Absolutely disgraceful attitude from staff , everyone lying to you . Big promises for bonuses and promotions but absolutely nothing in return. Careless attitude, crashing website , clowns! 🤡

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Holland Casino, Great Customer Support

They are very helpful and I was answered completely. Thank you!

What everyone seems to forget is that every country can decide how to rule their casinos, and in this case only allowed for Dutch inhabitants.
Nothing wrong with that. This is by law. All these complaints are thus void.

Also, the fact that CS is poor is not true. People who lose money, and don't want to stop playing, but keep complaining don't want to hear tips etc. They want to play, think they can manipulate (It is GAMBLING!) the games etc. Losing money, not reading the terms, thinking to win the losses back. You have a gambling problem at the least.

This is not something CS can solve. You have your own responsibility. But it is completely "good" Dutch to always give another person the blame for something you do.

Keep your calm, think before you gamble (can I lose this money or not?). Responsible gaming is up to you.

Oh, and about the control. The company is heavily controlled, so another thing that is completely nonsense to mention.

And being answered by Belgian people, so what? Ever heard of discrimination? Well, you can count this as discrimination.

No, I am not an employee, but I have many years experience with customer support with Dutch people. They are the worst! They think they are always right, often rude and shouting etc.
Furthermore, they want a bonus, money back, other compensation etc. Even when it is their mistake (for example, writing down the wrong address and not receiving the package, dûh!).

I always call the Dutch "the Americans of Europe". And that for sure is not a compliment.

January 23, 2022
Unprompted review
Rated 3 out of 5 stars

Decent enough, good Dutch casino

Registration: Takes Ages. the website has registration issues as of January 2022!!
Deposits: Easy.
Withdrawal: Easy. 1 to 2 days to approve. Bigger amount takes 2 days. But they don't trouble you much.
Bonus: Good Standard bonus.
Chat support: Very good.
website: the first deposit bonus has bugs. I don't know if it is still there.

if they improve registration page, and fix those bugs, they are good casino(they then deserve 5 star). But as they are regulated by Dutch gambling authority, KSA, you can trust this casino with your money.

January 1, 2022
Unprompted review
Rated 1 out of 5 stars

Very pathetic casino

Very pathetic casino . They are making fool of their customers. The slot machine are respin whenever u are going to win. Govt should ban these kind of cheat casino

November 12, 2021
Unprompted review
Rated 1 out of 5 stars

Account ban because I am not from Holland

I registered as a new player. They asked me for my ID. After succesfull verification, i was allowed to deposit money and start to play. After 10 days, my account is blocked. I couldnt reach customer service because i was banned from my account. After some emailing ( slower then via post ), they said I am banned from casino because I am from Croatia. Holland casino is only for Netherlands citizens. They reimbursted me with 6.5€. In 10 days i played, i deposit there over 600€. Ban without explanation, without warning. I provided everything they asked and on the end I was discriminated and banned. I will give my best to write reviews of holland casino on every review site that i can find on internet

November 8, 2021
Unprompted review
Rated 1 out of 5 stars

It is taking too long

My account was locked immediately after my first deposit, for security reasons.
That was two weeks ago.....
I hope they manage to reach the level of service they provide at their establishements.

October 29, 2021
Unprompted review
Rated 1 out of 5 stars

I wish i had read all these reviews…

i wish i had read all these reviews before I put 300 Euros into the Holland Casino bank. Customer service line is a complete joke, who wants to sit on a phone all afternoon to sort out Holland Casino's incompetence.
I will wait 24 hours to get a reply from my e-mail to customer service sent 4 hours ago. If not satisfied with the response i will certainly demand all my money and winnings sitting in their bank to be transferred back into my bank. AND take my business to another casino who will at the very least have a working and responsive customer service. Which is what I suggest we all do. Perhaps getting the media involved may highlight Holland Casino's weakness and deter others from having the same inconvenience as we have?

October 23, 2021
Unprompted review
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