Holly and Hugo Reviews 

100
TrustScore 2 out of 5

2.2

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Rated 5 out of 5 stars

I signed up for lifetime courses through Holly and Hugo, and now I have access to them thank you so much, thank you for your quick response and action

Company replied

Rated 1 out of 5 stars

Bought the sewing pattern twice as it didnt work the first time , actually forgot it didnt work thought it had expired, but when I tried to redeem i remembered the same thing happend last time, you c... See more

Company replied

Rated 2 out of 5 stars

Although the course (Dog Walking) had some interesting points, the course is aimed mainly at the USA rather than the UK. Bought the voucher through Wowcher (UK) and you can only have a basic certific... See more

Rated 1 out of 5 stars

I purchased an online dog grooming course using Wowcher. I followed the instructions to redeem my code and the link sent me to International Open Academy site. I set up an account but the course was n... See more

Company replied

Company details

  1. Education & Training

Written by the company

Our story: Original Holly and Hugo's Dog Grooming course was compiled by Tolo Vicens, a professional dog groomer with 20 years experience in the dog grooming industry. In fact, caring for dogs has been his life’s passion. In his teens, his love for ...


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2.2

Poor

TrustScore 2 out of 5

100 reviews

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No recent history of asking for reviews

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2.2

All reviews

(100)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Dont order

Dont order, site is a scam.

May 1, 2023
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Reply from Holly and Hugo

Dear Jamie,

We are disappointed to hear about your negative experience, but we want to clarify some points regarding your order. Our records indicate that you purchased a product from our website without fully understanding the nature of the item. The product description clearly states that it is issued in PDF format, and due to its instantaneous nature, it is non-refundable.

However, despite the non-refundable policy, our customer support team reached out to you and offered a solution to address your concerns. We provided a credit on the amount you spent, which you could have used towards another product of your choice.

We genuinely strive to assist our customers and provide satisfactory solutions whenever possible. We regret that our efforts to resolve the issue did not meet your expectations.

If there is anything else we can do to assist you or address any remaining concerns, please do not hesitate to reach out to our customer support team. We value your feedback and are committed to ensuring customer satisfaction.

Kind regards, the Holly&Hugo Team

Rated 5 out of 5 stars

A course every person needs to do

Course was very informative.
Easy to read & follow.
The course gave me alot more confidence if something was to happen regarding an emergency situation.

April 18, 2023
Unprompted review
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Reply from Holly and Hugo

Thank you for taking the time to leave us such a positive review, Lynne! We are thrilled to hear that you found our Pet First Aid & CPR online course informative and easy to follow. It's fantastic to know that the course has given you a boost in confidence when it comes to handling emergency situations involving pets.

At our company, we strive to provide our customers with the highest quality training and resources, so we're delighted to hear that our course has met your expectations. We hope that you'll continue to spread the word about the benefits of pet first aid and CPR training and that you'll feel confident in your ability to help your furry friends in case of an emergency. Thank you again for your review and for choosing our course.
Kind regards, the Holly&Hugo Team

Rated 5 out of 5 stars

Fun, interesting, & educational!

The course was fun, interesting and had a good amount in knowledge!

April 4, 2023
Unprompted review
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Reply from Holly and Hugo

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our online course to be both fun and interesting, as well as educational. It's always our goal to provide an engaging learning experience that also imparts valuable knowledge. We appreciate your feedback and hope to continue to exceed your expectations in the future!
Kind regards, the Holly&Hugo Team

Rated 4 out of 5 stars

The course was very nice

I started the dog grooming course on January 25th and finished it today January 31st.
The course was very interesting, at the end of the course there are also short videos showing how to bathe the dog and how to trim different breeds, but obviously I understood that this course does not prepare you to open your own business right away if you have no experience.
It teaches you a lot of theory, but you'll need to look for classroom courses.
I didn't put 5 stars only for the fact that the videos in the standard styles booklet aren't exactly complete with step-by-step instructions on how to give a perfect dog haircut.

Still satisfied and happy with my pdf certificate.
Thank You Holly and Hugo

January 31, 2023
Unprompted review
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Reply from Holly and Hugo

Hi Wiktoria,
We’d just like to thank you for taking the time to write this review of our courses and platform. Every bit of feedback like this does so much to help us out!
Kind regards, the Holly&Hugo Team

Rated 5 out of 5 stars

first aid CPR

first aid CPR course for animals is brilliant, everything is there to learn. great price and lovely to receive a free certificate for port folio

December 7, 2022
Unprompted review
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Reply from Holly and Hugo

Hi Gill,
We can’t thank you enough for the kind words about our courses. Your review means a lot to us and lets us know we’re on the right track!
Kind regards, the Holly&Hugo team.

Rated 5 out of 5 stars

This was a wonderful class

This was a wonderful class! Honestly covered the basics of caring for pets and taught me about pets that I might have never considered caring for. I finished the class in a few days and honestly it was very informative. I am a volunteer pet foster, and this class really is worth having under your belt, especially if you only foster certain animals. I can see where having prior experience in the field this class would feel like a refresher but for me as someone not in the animal field per say it really did help.

September 5, 2022
Unprompted review
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Reply from Holly and Hugo

Hi Caroline, Thank you so much for this amazing rating and review! We are honored you've chosen us to be part of your learning journey.

Rated 5 out of 5 stars

Great experience

great experience definitely learned a lot! I have recommended it to all my close friend who are dog lovers and highly recommend it to everyone<3

April 1, 2022
Unprompted review
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Reply from Holly and Hugo

Hello Evelyn! Thank you so much for this amazing feedback and rating, we hope to see you in another of our courses.

Rated 3 out of 5 stars

It’s ok

I wish they had extended the time of how long it takes to do the course because it timed out before I got to finish it witch made it way to expensive to do it again witch was not worth it to buy it again there is much better places then this one that made me have to rush through it witch is harder to learn

February 14, 2022
Unprompted review
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Reply from Holly and Hugo

Hello Audrey, thank you for taking the time to leave us this review. We always try to help our students when they reach out to us. We also communicate in our the timelines to complete the courses.

Rated 5 out of 5 stars

This course was very interesting

This course was very interesting. It took a look at a wide variety of subjects in relation to Wildlife Rescue. Each module of the course ends with the choice to take an exam in relation to what you've just learnt & allows you to go back & check your answers to see where you went wrong showing the correct answers, but you can't change them of course!

February 9, 2022
Unprompted review
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Reply from Holly and Hugo

Hello Mrs Susan, thank you for taking the time to leave us this amazing review and rating, we hope to see you in a new learning adventure with us.

Rated 5 out of 5 stars

On my way to being a doggy dessert chef

I loved this course and would highly recommend it to anyone interested in the health of their dog. Had a fun time learning and baking.

January 2, 2022
Unprompted review
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Reply from Holly and Hugo

Thank you so much for this amazing review and rating Brenda. We are so honored to be part of your learning journey.

Rated 5 out of 5 stars

Was great completing my course

Was great completing my course. It was detailed and informative. I could take it at my pace which helped me greatly

June 11, 2021
Unprompted review
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Reply from Holly and Hugo

Hi! Thank you so much for this amazing rating. Hope to see you in a new learning adventure with us!
Regards, Annika - Customer Support Team

Rated 5 out of 5 stars

I absolutely loved this course

I absolutely loved this course ! I learned so many awesome traits I can take with me in the future

June 11, 2021
Unprompted review
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Reply from Holly and Hugo

Hello! Thank you for this amazing rating we are so honored you chose us to be part of your learning path.
Regards, Annika - Customer Support Team

Rated 5 out of 5 stars

The course is very useful

The course is very useful, even if you not going to work as a veterinary assistant, a lot of information about physiology, pets behaviour, first aid any much more. Recommended!

June 11, 2021
Unprompted review
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Reply from Holly and Hugo

Hi Irene,
Thank you so much for taking the time to leave us this amazing rating and review. Regards, Annika - Customer Support Team.

Rated 5 out of 5 stars

Great information and refresher on already known information

I've finished one whole course and I ended up getting all of the courses. They were having a special for get every class for a lifetime for only $99.
The course I'm going to rate is the dog walking course and what I've read so far in the animal care course.
Some of the information was very basic. Which I already figured would be the case. Even so that didn't put me off buying more courses because it was set up well and there was still a lot I didn't realize due to other misinformation on the internet. The animal care course is amazing though. Same thing some of the information I already knew but I didn't realize some of the more specific things. Like cats can't see color as well due to their eyes being more programmed to see in the dark. I knew they could see in the dark, but I didn't realize colors were harder to see due to them being able to see in the dark. I do think these courses, the others too, will give me an edge on when I start to put in applications to volunteer at local shelters.

March 20, 2021
Unprompted review
Rated 5 out of 5 stars

I'm with Holly and Hugo for couple of…

I'm with Holly and Hugo for couple of years now, done numerous of courses and loved it! The amount of information and real life examples are amazing! Thanks to Holly and Hugo I became a Dog Walker!

February 25, 2021
Unprompted review
Rated 3 out of 5 stars

It's just okay....

I decided to do the wildlife rehabilitation course. I wasn't expecting a degree level course, but I didn't find it that useful sadly. The incorrect answers I received were mainly due to multiple choice, which I find frustrating as my answer wasn't wrong as such. The certificate was corrupt so couldn't download it. There are a number of typing errors and spelling mistakes.
Its ok to pass the time, but I wouldn't pay more than £12 as you can pretty much find out all the same information on Google.
It was ok for a lockdown boredom breaker though.

November 30, 2020
Unprompted review
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Reply from Holly and Hugo

Hi Hayley,

Thank you for taking the time to share your feedback with us.

We aim to provide a beginners-level course at an affordable price and we are extremely sorry to hear that your experience didn’t match your expectations. We are committed to continuous improvement, and it's the feedback we receive from students like you that helps us go forward.

I've just sent you a private message, as I'd love to discuss this further with you and see how we can make things right for you, if you give us another chance.

Looking forward to hearing from you.

Kind regards,
Kaoutar

Rated 5 out of 5 stars

Excellent Courses

Nowhere will you find a better customer service team and the courses leave you with the knowledge you need as a pet owner or a career! All pet owners should consider one of these courses:)

November 11, 2020
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Reply from Holly and Hugo

Dear Kathy,

Thank you for taking the time to share your feedback with us.

If the courses don't have deadlines, it is a bit harder to be disciplined.
We do our best to ensure that students are aware of the timeframes. But if you need more time beyond the 45 days, we have extension options available.
Our customer support team has emailed you offering assistance. Can you take a look at your inbox?

We are looking forward to hearing from you.

Kind rgards,
Kaoutar

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