Hollywood Memorabilia Reviews 52

I am shocked I am the first person to leave a negative review. Nonetheless, here we are.
Basically my issue is that I paid $25 for next day shipping. The company sent my purchase as 2nd day. When I called to inform them of this, customer service simply argued with me, that they did everything correct and refused to refund me the difference which I paid. Aside from the refusal to refund me the difference, the item which I had purchased and paid for next day shipping arrived a day late (because it was shipped as second day instead of next day) and I had nothing to give as a gift. I am flabbergasted this company would literally steal money from me, then when confronted, just tell me tough. (The excuse provided was that because they processed the order quickly they did not have to ship it next day) I will NEVER purchase from them again, and will advise everyone I know against giving them business. Honestly, just thinking about this makes my blood boil. Dishonest theives.

Shelby did a great job helping me out with my order!! I purchased my item on September 6th for a September 30th birthday but I didn't notice until mid September it wouldn't be shipped until October 15th. I contacted the website to pay for updated shipping & Shelby was incredibly helpful getting my order to me in time. Today is the birthday & I am so excited to give this gift! I know they are going to love it. Thanks again to Shelby & the framing department for going above & beyond!

Exactly the surprise gift I was looking for and when I had a question Shelby was super quick in getting me the answer I needed. Thanks Shelby for adding great customer service to the transaction!

Hollywood Memorabilia is highly recommended because they truly stand behind their merchandise. When I had a small issue with something I had purchased, Cristin helped me, and she was really great! She was very responsive, followed-up promptly, and was very professional, courteous, and helpful. I certainly plan to use them again, and will ask for Cristin to help me on future purchases.

Shelby was extremely helpful and addressed my questions quickly. I am very happy the results. Thank you Shelby.

SHELBY was very helpful! SHELBY provided me with excellent customer service!

SHELBY was a very professional representative of Hollywoodmemorabilia.com who went above and beyond in helping me with all of my concerns. Great interaction and I would definitely use their services again.

The customer service was awesome, Donna pointed me in the right direction i needed!

I ordered a comic book for my boyfriend’s birthday and he is absolutely over the moon about it. The quality is amazing, and so much more than what I expected. When I had questions, I reached out and spoke with Shelby. She was so helpful and kind. She followed up the day it was delivered to make sure everything was received alright. I’ve never had a company do that so i was really surprised. Great company to buy from!

This is a first-class, trustworthy organization.

It can be scary buying items on line, but this company has outstanding customer service and they stand by their commitment to customer satisfaction.

Cristin handled my transaction and she was outstanding. Cristin is exactly what customer service agents should be -- courteous, efficient, and results oriented. Cristin took total ownership of my order and would not rest until she knew I was completely satisfied.