Philips Home Appliances Reviews 

I bought the steam generator iron (model GC9650/80). Shortly after the warranty expired, the product broke down and stopped producing steam. For two weeks, I have been going back and forth with customer service, and every representative I have spoken to has come up with a different version of nonsense. Quite a big chunk of the series of this product has also been recalled due to user safety risks. Even though under the Consumer Rights Act 2015 (ss. 9–11), goods must be of satisfactory quality, which expressly includes an assessment of durability, the expectation that goods will remain fit for purpose for a reasonable period, taking into account price, description, and the way they are marketed. Philips markets this product as a premium appliance at a premium price point; a reasonable consumer would expect a product of this description and cost to remain functional well beyond 2.5 years of ordinary domestic use. This is a statutory right that exists independently of, and is not limited by, the manufacturer's own guarantee period. Claims of this nature can be brought up to six years from the date of purchase in England and Wales.

I assumed buying directly from Philips would be a more reputable, easier and smoother experience. That was wrong. I suggest anyone interested in Philips items never purchases them through Versuni or Philips Home Appliances. Overall, customer service and aftersales is extremely poor. Promised resolutions and refunds do not get actioned. You're left continuously chasing things up. There is zero generosity or interest at customer retention on their part. They do absolutely nothing to make you feel better as a customer.

I spent over £150 on fans, one was delivered with warped black plastic and scratched. After alerting customer service to this on Live Chat, they considered it a 'minor cosmetic defect' and tried to offer me a 15% voucher off my next purchase? Shocking. After repeated attempts to resolve this without returning the item, I finally had agreed a £10 partial-refund. I provided all requested photographs and serial numbers, and received an email saying the £10 refund had been processed, with payment expected in 5 days. It's now 24 days later and, you guessed it, no refund. I have since emailed Philips Home Appliances four times over the last few weeks and, silence - no reply.

Secondly, I purchased another Pedestal Fan 2000 which worked only on settings 1 and 2 - and when the third speed was selected it just powered off entirely. The front 'PHILIPS' logo was also badly scratched. I purchased this item in the sale at £51. On alerting customer service of the defects, they suggested I could only have it repaired by a technician or return it (as I was within my 30 day refund time). I was surprised that no replacement would be offered at all. The item has since increased in price to over £70, meaning if I was to re-purchase it would cost me £20 more AND I'll have had the hassle of receiving and returning the defective one. I asked if Philips would kindly honour the previous paid price (as it's not my fault at all the item arrived defective) and they rather rudely refused, and kept repeatedly saying "we've told you all we can do" sticking firm with only a repair or return/refund.

I am extremely disappointed with both the quality of my Philips coffee machine and the customer service I have received.
The machine is less than a year old and has already been returned to Philips for repair on two separate occasions. On both occasions, it was returned to me still not functioning correctly, meaning I had to contact customer services and arrange for it to be sent back again.
The machine has now developed yet another fault, it has not been returned to me from repair workshop working once, and Philips have confirmed, after reviewing a video I provided, that the machine is indeed faulty. Despite multiple failed repair attempts and the significant inconvenience caused, Philips are only offering a third repair rather than a replacement.
This is a premium coffee machine and was a considerable purchase. I do not believe it is reasonable to expect customers to repeatedly package and return an expensive appliance, particularly when previous repairs have failed to resolve the issue.
I have now been without the machine for approximately a month in total and have lost confidence in both the product and Philips' after-sales support. I am very disappointed that, despite acknowledging the fault and the history of repairs, Philips have so far refused to replace the machine.
I hope Philips will review my case and provide a fair resolution. I have requested management contact me but I am yet to receive this.

Disappointed to have a response to say call again. I have been non stop on the phone and email for the last 7 weeks and I am still no further forward. I have requested how to raise a formal complaint and not having a single response to this and asking me to call again. Surely at this stage, you should be reaching out to me to resolve this issue after 7 extremely frustrating weeks.

Bought a tv 6 months ago from amazon and it went faulty I contacted amazon and there put me intouch with philips i told them what was wrong and sent it to them,got a reply from who ever repairs them only to be sent an email with instructions to down load unzip copy on a usb put in my tv.i am 74 and not that technically minded I only know how to unzip my coat I should not be expected to repair my own tv when it is in warranty. I gave up disposed of the tv and bought a new one hence I will never buy philips products again.

Do not order from this company they take the money and never send anything and then refuse to give a refund

The site is a bugged out mess. Cannot edit the order, cannot delete the products from the basket, cannot do anything, no way of getting customer support. I'll take my business elsewhere.

I ordered through Philips website ..juicer worth 6300rs , it turned up after 1 week today and does not turn on , they sent defective product

Order never turned up! I pause £425 for a coffee machine which was never despatched by Philips Versuni.
I contacted the numerous time, but they kept saying I had to wait before they could give me any answers as to the delays.
Worst customer service I have ever experienced.

Terrible!
Placed an order for a coffee machine on the website, received confirmation email notifying me that the product shipping time was 3 to 5 days, then nothing.....
After 10 days of no contact, I tried the online chat, which hung after the AI bot attempted to connect me to a real person so gave up after 30 minutes. Then tried the Whatsapp link which again gave me an AI response and said a service agent would be in touch, then nothing.
Finally called the service line and was answered from a call centre very quickly only to be told my order had been cancelled due to 'technical issues'. So I had my payment refunded and could place another order as the item was still in stock. But lost all faith by this point, so will purchase elsewhere.

Signed up for news letter to get 15% discount but didnt get a chance to put in before order was processed.
Contacted web chat who just left halfway through convo. Be warned

It is NOT a scam site, you get redirected to home-appliances.philips from the official Philips site and also the domain is registered under the name of Philips (or they partner Versuni). You need to check your SPAM folder for order confirmation.

Having said that the webpage is absolute crap, and there is no way to cancel your order (you need to send it back after you received)

My experience with Philips Home has been deeply disappointing and unprofessional from start to finish.

On the day I purchased an air fryer, I immediately realized I had selected the wrong color and contacted customer service to cancel the order so I could place a new one. The representative I spoke with was impatient, dismissive, and highly unprofessional. The call was filled with loud background noise, and at one point she was audibly blowing air into the speaker, which was completely inappropriate and unacceptable in a customer service setting.

Although she eventually told me she would contact the warehouse to cancel the order, no action was taken. Despite reaching out promptly and giving them sufficient time to resolve the issue, the item was still shipped. I was then forced to return the product myself, incurring unnecessary inconvenience for an issue that should have been resolved immediately.

It has now been over one month since the return, and I still have not received the promised refund. After following up again, I was told there was a “communication issue with the warehouse,” and that the refund could not be processed without confirmation. This suggests a serious breakdown in internal processes—and had I not continued to follow up, it’s hard to believe the refund would have been addressed at all.

This experience reflects a troubling lack of accountability, ineffective internal coordination, and unacceptably poor customer service. For a brand of this scale, the level of unprofessionalism and inefficiency is shocking. I would strongly caution others before purchasing directly from Philips Home

Didnt reiceve product or money back. No word from them 1 month after order. Avoid

Ordered a steamer as a Christmas gift for my sister. Arrived quickly and all inside the box seems okay. However, there was no external packaging - it was just the product box which had courier writing all over it, a courier label on it, a big crease down the side and a bashed-in corner. I've put a sticky note on the gift apologising for the state of the box! Seriously, how much extra cost would they incur by puttIng it in another small box.
Disappointing...

Horrible experience. Tried to order a Christmas gift, needed to call to get some info since I didn’t hear anything from them over two weeks after ordering. Got a message today that it couldn’t be delivered after all. Do not order from this website.

I ordered a coffee machine and payment was taken twice, 1 payment was refunded and assured still get order. Order never arrived, apparently cancelled due to stock levels. Wouldn't refund 2nd payment as claimed was already refunded, but that was the duplicate payment which they took. Thankfully paid using PayPal and refunded that way. Very poor service, unable to talk to anyone, only receive generic responses via WhatsApp chat

Deze website/webshop lijkt van Philips maar als je de website beter bekijkt zie je veel taalfouten en slechte vertalingen. Bijna een airfryer besteld maar deze was wel erg goedkoop. Nadat ik de klantenservice had gebeld kreeg in een bandje die vertelde dat ze gesloten waren vanwege de drukte en de feestdagen! Later werd ik doorgeschakeld naar het echte Philips Call Centre.

Zonder dat ik iemand gesproken had kreeg ik een mail dat er een ticket was aangemaakt voor mijn melding (welke melding, had niemand gesproken). Kijk dus uit deze oplichtings site zit goed in elkaar!!

This website/webshop appears to be from Philips, but upon closer inspection, you'll see numerous spelling errors and poor translations. I almost ordered an air fryer, but it was incredibly cheap. After calling customer service, I received a recording saying they were closed due to the holiday season! I was later transferred to the actual Philips Call Center.

Without speaking to anyone, I received an email saying a ticket had been created for my report (which one? I hadn't spoken to anyone). So beware, this scam site is well-designed!

Product never arrived, managed to talk to them first time and promised to get refund, well I didn’t get refund and it’s been weeks since then I can’t reach them DO NOT BUY FROM THEM!!!!

I paid for an appliance on the /gb part of this website. 3 weeks later it hadn't arrived so I searched for a contact number and called them. After a while on hold I was told my order had been cancelled "for technical reasons" - it would have been nice if they had informed me!

As a "goodwill gesture" they gave me a 15% off code, in fact these are easy enough to find online, like I did when I placed the order. Anyway, somewhat reluctantly I reorderes. Same again, 1 week later no distpatch email and I've just checked my online banking as I see they have refunded the payment...I wouldn't have known otherwise.