Philips Home Appliances Reviews 

Very disappointed with Philips – my vacuum cleaner broke after just one year

Honestly, I’m really disappointed with Philips.

My vacuum cleaner is only one year old, and it has already broken. A wire inside the brush came loose. It’s frustrating enough that a relatively new appliance has stopped working, but what happened next made the situation even more disappointing.

Instead of repairing the wire, I was told that the warranty wouldn’t cover it and that I would have to replace the entire brush assembly. The cost? Almost half the price of the whole vacuum cleaner!

Seriously? The vacuum is only one year old, and I’m expected to pay that much because a wire inside the brush came loose?

I’m disappointed both by the fact that the vacuum broke so soon and by the way this situation is being handled. I bought Philips because I trusted the brand and expected good quality and reliable after-sales service.

This experience has really changed the way I see Philips, and I’ll think twice before buying another product from this brand.

I'm genuinely shocked at how poorly Philips has handled this situation.

We purchased a Philips LatteGo espresso machine, which completely failed after just 15 months of ownership. This wasn't a neglected appliance. We maintained it carefully, regularly cleaning and servicing it according to the manufacturer's recommendations.

The machine eventually began displaying Error 15, and smoke or vapor came from the appliance while it was attempting to heat up. Naturally, we immediately stopped using it due to safety concerns.

I contacted Philips expecting a reasonable resolution, especially given the relatively young age of the machine and the concerning nature of the failure.

Instead, what followed has been an incredibly frustrating experience.

Philips opened a support case and initially communicated with us, but has now gone completely silent. It's been over two weeks without a response, despite the case remaining open, and we've now been without a functioning espresso machine for over a month.

We've made it clear that, given the severity of the failure and our loss of confidence in the product, we would prefer a refund rather than a replacement. Yet we haven't even received the courtesy of a response.

I find it unacceptable that a company of this size can sell expensive appliances that fail after such a short period and then leave customers chasing support for weeks without any meaningful assistance.

I understand that products sometimes develop faults, but there's absolutely no excuse for ignoring customers who have already opened support cases and are simply asking for a resolution.

I certainly expected better from Philips. At this point, I have completely lost confidence in both their products and their customer service.

I hope Philips finally takes responsibility and resolves this matter.

I ordered a Philips 3300 espresso machine advertised as “new, open box.” It arrived with broken parts, signs of heavy use, and coffee residue scattered throughout the box. There was no protective foam or bubble wrap. I have never received an item in such awful condition.

To make matters worse, customer service could not process the replacement, leaving the issue unresolved. This has been an extremely disappointing experience, and I will never order from this company again.

Extremely disappointed with the durability of the PerfectCare Elite. After less than three years of careful use and regular descaling, the unit stopped producing steam.

Philips has confirmed in writing that these appliances should generally last approximately five years, yet this premium unit failed significantly sooner. Their proposed solution is a repair costing £135, which is roughly 68% of the original £199 purchase price.

When a repair costs nearly 70% of the original cost for a product that failed well before its expected lifespan, the product is effectively disposable. Not recommended.

I ordered a garment steamer and it arrived damaged.

I contacted customer service expecting a straightforward exchange, and the first adviser told me I could return the damaged item and receive a new one. I was then given completely different information by other advisers and told that exchanges were not possible.

The item was bought during a promotion, so returning it for a refund and reordering would leave me paying more for exactly the same product. I was offered a 15% voucher, which still would not bring the price back down to what I originally paid, and another adviser then mentioned only 10%.

I also asked to see the policy they were relying on when refusing an exchange. Instead of providing it, I was told that they could not share any additional policy documentation and was then told to “refrain from this position,” which I found incredibly dismissive when I was simply asking for clarification.

I have had to repeat myself to multiple advisers, received conflicting information throughout, and felt there was very little effort to actually resolve the issue fairly.

This is genuinely the worst customer service I have ever dealt with. The steamer itself may be a good product, but the support experience has completely put me off buying from them ever again.

I purchased a refurbished iron by mistake ,
It has failed already .
Not to happy and I need to remember to wear my glasses when buying items online.

WARNING!!! DO NOT ORDER STRAIGHT FROM PHILIPS!!!!

Their website is filled with dark patterns. The chatbot only sends you in cicles on purpose. They ask for a serial number that's not on the product, even though I already gave them model number and proof of purchase. Whatsapp number doesn't receive my messages. STAY AWAY

I have been having ongoing issues for a month regarding my iron which was returned to Philips on 12th September which has subsequently been lost - they have given me generic responses to any questions for the last 3 weeks and confirmed in writing they had the iron - this was on 21st August at which point i disposed of the royal mail receipt - they have now lost my iron and want proof of return which i no longer have - after raising multiple complaints i have had an email today asking me to reply to an email with some details. This is another example of the terrible customer service i have received as the email address is a "no reply" so no idea how i am supposed to reply - i just want a fault/loss number so that Currys will refund me for the iron yet both Philips and Currys are being extremely unhelpful and i have spent 11 hours on phone calls/webchats trying to resolve this

Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the shaver it's like new again. My only difficulty is opening the collection canister as I have Arthritis and osteoarthritis and I have small hands, which makes it hard for me. But managing ok so far after a while.

All in order, but delivery time can be better

I ordered a mixer. At first, I thought I was scammed since there was no receipt received to my email and the website looks buggy. But after contacting the customer service via WhatsApp, everything went fine. I got the product 8 days after.

The charger for my electric shaver came apart while plugged in. Live electrical components were then exposed to my hand. The shaver is some years old and worked fine. However it us unbelievable that they can make something so dangerous and flimsy that it simply comes apart in use to expose live wires. Philips aftermarket care was automated and super slow, so i eventually gave up.

it was amazing. fast trustworthy

Easy to find what I wanted and it arrived super quickly.

Slow delivery on latest order. Still have got delivery after aprox 3 weeks.... still waiting!
Other things are Exelent

The part arrived within 7 days and was fine. The only drawback was I think it should have had a new washer as part of the package, fortunately I had kept the previous one so was able to use that one.

The air fryer basket does not fit exactly in the air fryer I have to push it down a little bit

Very good, my purchase came within good time ,I can now enjoy good coffee again.

Delivery of service is good with no damage to the boxes.