Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After owning a Delonghi Electra Explore for 4 years which started leaking I wanted to move to the latte go milk containers as they are so much easier to clean. Some Youtubers had commented about the "... See more
Very disappointed with Philips – my vacuum cleaner broke after just one year Honestly, I’m really disappointed with Philips. My vacuum cleaner is only one year old, and it has already br... See more
Company replied
Friendly customer service, we made a purchase and there was a delay in delivery, i called the customer service and the gentelman on the phone was helpful, looked through the order, gave us assurance t... See more
Company details
About Philips Home Appliances
Written by the company
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Contact info
Claude Debussylaan 88, 1082MD, Amsterdam, Netherlands
- info@versuni.com
- home-appliances.philips
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Philips 7000 series irons x2 FAILURES
Philips 7000 series irons x2. Purchased 1st iron in August 2024 - almost exactly 12 months later the "auto cut-off" started cutting off after 15s of normal use. Contacted customer services & got a helpful person that apologised & sent me a replacement iron. All good (apart from the iron failure!). Roll forwards exactly 12 months and the replacement iron failed in a different way - this is an iron with a TWO YEAR WARRANTY. The iron went "pop" and the circuit breakers tripped the whole house electricity supply. This time I get the AI on WhatsApp & then apparently a person. This conversation lasts about 3 hours on & off & culminates in my being asked to plug the offending iron in again whilst it stands on a damp towel - dodgy I thought. Guess what, the element has gone and whilst the "on" light comes on, it doesn't get hot or even warm. OK they will repair it & it will take 10 days & another department will contact me about this.
Massively inconvenient to be 10 days without an iron. Even more massively inconvenient is that NO ONE has been in touch about sending the iron back for repair.
I've bought a new iron, it isn't a Philips, it will never again be a Philips.
DO NOT BUY A PHILIPS IRON. Customer services are impossible to reach, the products are not reliable.
UPDATE: this review elicited a response from Philips that indicated they would examine what had happened & get back to me - must be complicated then as 2 more working days have gone by since their reply. Tick tock, still waiting.....
August 17, 2026
Unprompted review
Reply from Philips Home Appliances
Hello Sandra,
thank you for taking the time to share your experience. We're sorry to hear that you've experienced issues with both irons and that the repair process has not gone as smoothly as expected.
We understand that being without an iron and waiting for further information can be frustrating. This is certainly not the experience we want for our customers.
We'll review your case with the responsible team and get back to you as soon as possible, so we can work on a solution together.
Kind regards,
Philips Home Living Team
Easy to find and order
Easy to find and order, exactly what I wanted, delivery time was acceptable
August 22, 2026
Very good tech support and follow-up
August 21, 2026
A great experience from start to finish
A great experience from start to finish. Easy to order the parts, swift delivery too.
August 12, 2026
My order was delivered even thought I…
My order was delivered even thought I was home. Then it said it will be returned to the sender without giving me the location where I could have picked it up. When I contacted Philips customer service for
support and reorder, they didn’t help me but shared automated replies.
August 4, 2026
Reply from Philips Home Appliances
Hi,
We're sorry to hear about this experience. We understand how frustrating it must have been to be told your order was not delivered while you were at home, only to see it returned without clear information about a collection point.
We can confirm that your order has indeed been returned to our warehouse. The case is currently being processed, and we will handle the next steps accordingly. Please keep an eye on your email inbox/spam for further updates regarding your order.
Kind regards,
Friendly customer service
Friendly customer service, we made a purchase and there was a delay in delivery, i called the customer service and the gentelman on the phone was helpful, looked through the order, gave us assurance that it will be handled and it did. The product works great. No complaint.
July 22, 2026
+ fast shipping and price
+ fast shipping and price
- The package had not been packed at all. One corner had torn open. It was a wonder that no parts had fallen out of the package.
August 19, 2026
Reply from Philips Home Appliances
Hi,
Thank you for your feedback, and we're sorry to hear that the package did not arrive in the condition you expected. We understand how concerning it can be to receive a parcel with a torn corner and inadequate packaging, especially when you're worried that parts may be missing.
Should you need any assistance or have concerns about the condition of the product you received, please don't hesitate to contact us via https://www.home.id/support. We'll be happy to help.
Kind regards,
PRODUCT IS VERY GOOD
August 13, 2026
The fan I purchased is really good in…
The fan I purchased is really good in this heat. Great relief.
August 4, 2026
The gadget is good but the noise is too…
The gadget is good but the noise is too much oh my God everyone has to know that you are now blending.
August 11, 2026
I am trying to return the products that…
I am trying to return the products that I have ordered for more than 2 weeks and I haven’t received the return label for one of the product for 2 weeks.
August 17, 2026
Reply from Philips Home Appliances
Hi Doina, We're sorry to hear about this experience. It shouldn't take this long to receive a return label. Please contact us via home.id/support so we can look into your case and assist you further. We apologize for the inconvenience and appreciate your patience.
Up to know this product are still not…
Up to know this product are still not turned up. I have been waiting nearly a week. The tracker number says it’s with the courier but it hasn’t moved for two days.
August 14, 2026
Reply from Philips Home Appliances
Hey Kris,
sorry to hear your product hasn't arrived yet. We know that's frustrating, especially when you're looking forward to using it. Please feel free to reach out to our support team via https://www.home.id/support, and we'll be happy to take a closer look and check the delivery status for you.
Kind regards,
Philips Home Living Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.