Home Made Reviews 1,668

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and informative. The customer service is frequently highlighted as outstanding, with many appreciating the personalized approach and clear communication. People often describe the overall service as efficient and smooth, noting that the user experience, from initial inquiries to viewings, is consistently positive. Reviewers also appreciate the staff's extensive knowledge of properties and surrounding areas, which greatly assists in decision-making and finding suitable homes. However, some customers also noted issues with communication, mentioning that responses were sometimes slow or that they were addressed by the wrong name. A few people expressed dissatisfaction with the company's deposit procedures. There were also isolated instances of scheduling problems, leading to rushed viewings or wasted time due to incorrect appointments.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individual agents like... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting agents'... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report great,... See more

Location

Clients share positive opinions on location. Many customers expressed satisfaction with the properties they... See more

Based on these reviews

Rated 5 out of 5 stars

Piraveen has been super helpful showing me around the complete property and keeping up with multiple queries of mine. He ensured all my security related queries ate answered and has been very kind me... See more

Rated 5 out of 5 stars

Zeeco held it down for me and the viewers. From the moment I needed to park my car in the area to joining them in the building lobby till the end. Good layout and lots of feature rooms to make one fe... See more

Rated 5 out of 5 stars

The whole process from start to finish has been great. From the agent who booked my viewing (I believed his name is Dan) lovely gentleman, answered all my questions and was very nice. Michael w... See more

Rated 5 out of 5 stars

I had a wonderful experience viewing the property. The agent Zeeco is friendly, and very knowledgeable about the house and surrounding area. He answered all my questions clearly and gave me enough... See more


Company details

  1. Real Estate Rental Agency
  2. Real Estate Agency

About Home Made

Information provided by various external sources

Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible. Book An Appointment

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a wonderful experience viewing…

I had a wonderful experience viewing the property. The agent Zeeco is friendly, and very knowledgeable about the house and surrounding area. He answered all my questions clearly and gave me enough time to explore the space without feeling rushed. The house was clean, well-presented, and matched the online photos perfectly.
Overall, the viewing was smooth, professional, and informative — it really helped me get a good feel for the property. I’d definitely recommend this agency (or agent) to anyone looking for a new home.

Thanks
Vivek

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Antria

Antria was very helpful and the communication was great. Any questions that I had were answered clearly and thoughtfully.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Michael

Michael, very kind guy. Show me the property with professional attitude, and communication very warmth and helpful. Best salesman in the world.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent man Zeeco is

Excellent man Zeeco is, did cover everything in the property , showed me around, excellent communication skills and understanding. Loved and enjoyed the time!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Zeeco was wonderful

Zeeco was a wonderful host, by far the best experience I’ve had with an agent with 5+ years renting in London.

His calm demeanour, great conversation and wealth of knowledge of the unit was incredibly helpful and appreciated.

Thank you very much Zeeco!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Wow moments

Zeeco held it down for me and the viewers. From the moment I needed to park my car in the area to joining them in the building lobby till the end. Good layout and lots of feature rooms to make one feel at home at Enclave Croydon. I’m big on design so definitely matches my friends personality whom I was enquiring for. Looking forward to putting in the offer and hopefully we get the comfy room as desired

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Andria was really wonderful

Andria was really wonderful, she showed us around and made us feel very welcome. 100% transparent, quick responses and friendly! We were given a thorough explanation of the amenities, as well as the procedure for the rental apartment. Would recommend 10/10 to go through with Home Made, especially if it’s your first time looking for a home.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely agent

We've met Caitlin ,very friendly and professional! Want to say a massive thank you for all you patience and explanations you gave us during our tour and for answering to all our questions and queries!

October 9, 2025
Unprompted review

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