Home Surveying Reviews 

165
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers frequently praise the highly professional and exceptionally thorough staff for delivering clear, detailed property surveys that greatly assist with successful house purchases. People also highlight the impressively fast response times, friendly ongoing communication, and remarkably reasonable pricing that make arranging everything completely seamless and stress-free. However, some customers also noted a few occasional negative issues involving evaluation inaccuracies, missing criteria details, or frustratingly unhelpful staff interactions. A few reviewers experienced quite noticeable delays in receiving their completed documents or encountered frustrating communication difficulties when requesting specific modifications.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient communication and prompt report delivery.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, reliability, and... See more

Response time

Customers consistently note positive experiences with response_time, praising the impressive and pain-free... See more

Price

Reviewers highlight positive aspects of price, noting that surveys are very reasonably priced and more than... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good enough for what we needed and a competitive price. Quick response to emails. Bit of a copy & paste job on the report, as it was clear in places there were words/phrases that should’ve been... See more

Rated 5 out of 5 stars

I was really pleased with the service from Matt. Organisation and communication prior to the survey was great and the report was completed very promptly. It was very thorough and helpful and allowed m... See more

Rated 5 out of 5 stars

Highly recommend Matty - got in touch with us on the day of the survey and followed up very promptly with the final report which was very detailed and comprehensive. Identified many issues we did not... See more


Company details

  1. Chartered Surveyor

Written by the company

A property survey should be a priority when purchasing or selling a home. Home Surveying is a Royal Institution of Chartered Surveyors (RICS) regulated service offering comprehensive property survey services with a customer-first approach.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(165)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Home Surveying. (Rachel Johansson)

Very easy first contact through email and I was given a date for the survey within a week. Rachel Johansson was the lady that did the survey and she was very polite and professional. Rachel messaged me in the morning of the inspection to ask if I had any specific concerns about the property and what the property was to be used for.
She arrived on time and spent almost 3 hours doing the level 3 survey to which I received the 94 page report in 1 week detailing her findings.
I would certainly recommend this company and Rachel to do any other survey.
Thank you Rachel.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast appointment

Very fast appointment. In depth 90 page report, arrived at speed only issue file size 30mb so couldn't send to husband due to size. Did ask for it split no reply. Otherwise would use again.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service from start to finish.Friendly professional correspondence throughout.
Would highly recommend to anyone wishing to use this company.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and an excellent…

Fantastic service and an excellent quality report. We’re first time buyers and Chris guided us through the whole process, going above and beyond to answer our detailed questions.

Chris spotted a significant and complex issue with the property, and was happy to have several lengthy conversations with us to help us understand what our options were if we moved forward with the sale.

Would recommend Chris to anyone.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Chris M was assigned surveyor for our new property and we couldn’t be more pleased with his professionalism. We received a call on the morning of the survey and then a call afterwards too. In the call afterwards, he gave us a verbal report on his findings and explained the reasoning. Later on the same evening, we received the written report which contains amazing detail. Both the verbal and written reports have given us some pointers and areas to enquire about before exchange and completion. Definitely worth the money and highly recommend!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

The company is lazy and the dude

The company is lazy and the dude, Sam or whatever is name is is very rude and arrogant. I would not recommend this company to anyone, stay away from them.

December 11, 2025
Unprompted review
Home Surveying logo

Reply from Home Surveying

Hi JJ,

We're sorry to read that you've been unhappy with your experience with us.

We would really appreciate it if you could please contact Jade Morley, our Head of Property Partners, at jade.morley@home-surveying.co.uk or 01332 412571 so we can review this with you directly.

Thank you,

The Home Surveying Team

Rated 1 out of 5 stars

Inaccurate and lazy

Inaccurate and lazy. This company conducted a survey on our property which was inaccurate and in some cases negligent in my opinion. They missed smoke detectors, safety marks, and sections of fire wall, openly declined provided access to lofts and stop taps then reported as finding in the report. Even claimed it was not possible to check the effectiveness of guttering as it wasn’t raining despite the surveyors own photographs showing heavy rain… don’t waste your money on a report that’s not worth the paper it’s printed on.

October 20, 2025
Unprompted review
Home Surveying logo

Reply from Home Surveying

Hi there,

Thank you for your feedback. We’ve been unable to identify your survey from the details provided, and as our reports are carried out on behalf of the applicant, we can only discuss the findings directly with them. If you are the applicant, please contact Jade Morley, our Head of Property Partners, at jade.morley@home-surveying.co.uk or 01332 412571 so we can review this with you directly.

Thank you,

The Home Surveying Team

Rated 1 out of 5 stars

They have failed to respond to my…

They have failed to respond to my repeated requests for surveyor to contact me to discuss the report. This has been going on now for about 6 weeks. I give up.

Really poor service. Would never use them again or recommend their services.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Pete at Home Surveying recently carried…

Pete at Home Surveying recently carried out a Level 3 survey on our new home – a very old Grade II listed building – and we couldn’t be more pleased with the service. Before sending over the final report, Pete took the time to go through the survey with us on a call, explaining his findings in detail and answering our questions. The survey itself was extremely thorough and detailed, covering every aspect of the property with clear explanations and practical insights. Pete’s expertise has not only highlighted the key issues but also given us plenty of valuable information to feed directly into our renovation roadmap. We feel far more confident moving forward thanks to his work and would highly recommend Pete to anyone needing a professional, reliable, and knowledgeable surveyor.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Wished I would of done my research…

Wished I would of done my research before paying this company, term and conditions sent after payment is sent, which should of been a massive red flag, the survey sent by Mark D does not correspond the true value of my house and he didn't listen to what I told him about the other estates in the area, now I will have to pay again to get a 2nd opinion, If you read this review and are considering this company, my advise would be to use a different one, preferably an independent!!!! Home surveying tried to get this review removed! It's back up!!

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Selling our home this company was instructed to survey our home on behalf of our buyer , someone on behalf of this company office arranged an appointment to visit , they stated they needed access to all rooms and for loft they only needed to pop there head in from a ladder (their details not mine). Surveyor visited and said the report would be ready for 3-5 days time, Nearly four weeks later we got the reply back that the report was incomplete because he couldn’t access the loft which is different to what their office stated , So we contacted the surveyor who explained a bag was in his way blocking access inside the loft ( the bag he was referring to was actually a bag of tinsel decorations). We agreed to another visit and wanted to charge me for a revisit something that he failed to complete first time round , I contacted the surveyor and because I didn’t want to get on wrong side of anyone as house selling and buying can be difficult I stayed really polite and tried to stay as nice as possible, the surveyor was rude , arrogant and obnoxious, he told me he’d return on a certain day to re-evaluate which we waited for and he cancelled very last minute causing me to lose a days work and stated the revisit would be a further 2 weeks later, Because it took nearly a month to get the initial report bag I did explain I was worried it was gonna take even longer to get this next report back especially if he cancelled again, this surveyor was very arrogant and stated that if my house sale fell through then I’d have to find another buyer and me losing a days wage due to his last minute cancellation was not his problem and that he never asked me to take a day off, Wow !!!! This company has a bad attitude and extremely ruthless, I’ve researched this company and of the opinion they carry out work based on quantity over quality and the surveyor we dealt with needs to try and at least be civil instead of plain rude and arrogant! Terrible experience!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this home surveying service! Andy was incredibly quick and efficient—everything was done with zero hassle and right on time. Khalid was equally impressive—super professional and extremely knowledgeable. He took the time to explain everything clearly and made the whole process feel seamless. I’ll definitely be using their services again in the future and won’t hesitate to recommend them to friends and family. A truly top-notch team!

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Do not be fulled by these people, they do not check anything!!!

We paid for Level 2 survey as first time homeowners.
We received the report promptly stating that everything was well with the property and there was no cause for concern.

Within the first week we found that there was a big hole in the roof which was visible from the loft and from outside looking from the street. The surveyor had been in the loft & even took pictures from outside which we can see in the report when zooming in that there is damage to the roof. He highlighted this as green.

Since then we have replaced the existing fire alarms at the property which again was given a pass. Both expired back in 2016 & 2018 with no batteries.

Carbon manoxide alarm was also missing and no mention of this on the report. We have since had the boiler serviced even though this was supposedly done before we moved in and the cap at the top was missing which is very dangers and could cause an explosion.

I am baffled how we paid £400 to get someone who supposedly comes and visually checks but misses everything. We have lost so much money by replacing things and I’m sure we will not get any compensation. Do not waste your money. Get a builder to do the survey for you as they check better than these incompetent people.

June 18, 2024
Unprompted review
Home Surveying logo

Reply from Home Surveying

We are sorry to read your review.

Please can you contact customerservices@home-surveying.co.uk and we will review your comments and your case.

Kind Regards,

Home Surveying

Rated 5 out of 5 stars

Great experience would definitely recommend

Great communication from home-surveying from the start, I had informative phone calls and emails beforehand and we received a reasonably priced quote. Paid for and booked in the survey and he went out to the house in a very timely manner, we then received the report the very next day. I requested a phone call from the person who completed our survey as there were a couple of things I didn't understand, he rang me and explained them very well to me. Couldn't recommend them enough. Thank you.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

House thorough report

Very thorough report on the house we are about to purchase.
Always advisable to get a report from a professional as they brought to our attention details we missed when we viewed.
It wasn't a deal breaker in the purchase but brought to our attention things we might have to repair in the future and gave us a bit of peace of mind .

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

I am being ghosted!

Andy was was very impressive and pro-active on the phone so I gave him my word he could have the L2 work at the appropriate juncture
A few days later I confirmed he had the work providing the final details. His admin team then asked for everything over again, despite the information being already given or available from the estate agents.
Call me old fashioned but I do not do Admin leg work if I am paying for it and pointed out where to find the information.
I am now being ghosted!

September 5, 2024
Unprompted review
Home Surveying logo

Reply from Home Surveying

Hi Andy,

We're so sorry to hear about this frustration. Andy has been on leave recently, so the team were looking to pick this up in his absence.

Andy is a brilliant and proactive member of the team, so as soon as he is back in the office he will pick this up with you directly.

Thanks, and apologies again.

Home Surveying

Rated 5 out of 5 stars

Well organised business

Well organised business. Andy booked the date and details of the survey. The surveyor, Khalid, was friendly, helpful and explained things clearly. He phoned before to see if there were any details that I wanted him to look at. The survey covered all the necessary areas for a grade two survey. All done at a good price.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastically detailed survey

What a fantastically detailed survey. I got introduced to IQS through a website called Homemove and I have not been left disappointed. Lots of photos and small things that many probably wouldn't have picked up on. Really happy overall with the quality of the survey and the recommendations cited.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Totally recommendable surveyor

Umar Iqbal did a great job. He was very accessible to explain the survey process and he was quick in providing the survey reports. Eventually I needed clarifications and he contacted me as soon as he was informed and walked me through my doubts in a clear and informative way.

June 13, 2024
Unprompted review

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