Home Surveying Reviews 

165
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers frequently praise the highly professional and exceptionally thorough staff for delivering clear, detailed property surveys that greatly assist with successful house purchases. People also highlight the impressively fast response times, friendly ongoing communication, and remarkably reasonable pricing that make arranging everything completely seamless and stress-free. However, some customers also noted a few occasional negative issues involving evaluation inaccuracies, missing criteria details, or frustratingly unhelpful staff interactions. A few reviewers experienced quite noticeable delays in receiving their completed documents or encountered frustrating communication difficulties when requesting specific modifications.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient communication and prompt report delivery.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, reliability, and... See more

Response time

Customers consistently note positive experiences with response_time, praising the impressive and pain-free... See more

Price

Reviewers highlight positive aspects of price, noting that surveys are very reasonably priced and more than... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good enough for what we needed and a competitive price. Quick response to emails. Bit of a copy & paste job on the report, as it was clear in places there were words/phrases that should’ve been... See more

Rated 5 out of 5 stars

I was really pleased with the service from Matt. Organisation and communication prior to the survey was great and the report was completed very promptly. It was very thorough and helpful and allowed m... See more

Rated 5 out of 5 stars

Highly recommend Matty - got in touch with us on the day of the survey and followed up very promptly with the final report which was very detailed and comprehensive. Identified many issues we did not... See more


Company details

  1. Chartered Surveyor

Written by the company

A property survey should be a priority when purchasing or selling a home. Home Surveying is a Royal Institution of Chartered Surveyors (RICS) regulated service offering comprehensive property survey services with a customer-first approach.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(165)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Would Recommend

Great friendly service. Report was received promptly and very comprehensive and well written.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend! We received our report back the same day of the survey- very detailed and comprehensive. The process was super easy and quick! Great service, thank you.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick in undertaking and providing tge completed survey.
The level 2 survey was very comprehensive, and helped us in deciding whether to proceed with purchase or not and ensuring we knew beforehand any issues that needed addressing I highly recommend using home surveys and although I do not want to move house again, would use them if I did.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

RICS Level 2

Harry produced a very comprehensive and clear report.
He made a point of discussing what I considered to be important or necessary before commencing work.
Contact was made before and after visit.
Perhaps one criticism is that the survey was for my use as a seller but the report was set out for a potential buyer. It would be useful if the company could produce a basic template for sellers and buyer. This would make more personalised.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

All went as planned

All went as planned. Managed to get us in sooner than expected.
After careful questions answered promptly too.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and thorough.

Rachel has produced a very detailed, useful and thorough survey which I can refer to for any future issues with the property. Also she gave me a courtesy call on the day to see if I had any particular concerns. Her work is definitely 5 star - however, there was one glitch that wasn't her fault!
I was slightly alarmed to get an automated text the day before the survey, saying it had already taken place, but a quick phone call, promptly answered, sorted that out. Staff communication was excellent, courteous and helpful - only the automated system had a glitch!

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

Please read all reviews before…

Please read all reviews before considering this awful company, not just the five stars. Missed very basic faults which have left me with huge bills running into thousands of pounds to fix

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

brilliant

Becky was incredibly fast at replying and got me exactly what I needed, I sent off lots of questions and she always responded thoroughly. Abby was a brilliant surveyor, very polite, quick but not rushed and just lovely to chat to. Thanks

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service would use again

Used this company twice now and would again. Great communication, so fast, good price, thorough survey we were very pleased. Abby even called us on her way to the property to ask if there was anything specific we wanted her to take a good look at

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service .... Incompetent and Arrogant

Took a payment on the 13/02 and sent me an email "Thank you we have received your payment. Your report will be sent directly to yourself in a PDF format via email"

Then a surveyor contacted me on 16/02 stating he will be conducting a RICS survey for the property

Its 26/02 and still no sign of any Report. On contacting them they said that "You have not signed the Terms & Conditions". Not sure why anyone will make a payment without signing a T&C if it was needed. I was never sent any Terms & Conditions to sign

Neither they send me any Terms and Conditions and they insist its in the Junk folder when its not. Not sure a) Why was the T&C not sent prior to taking the payment b) Why the T&C cannot be resent

Still no Report might have to write-off the Time & Money wasted and go to a proper company who can provide a descent service.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Surveyors report

I contacted Andy he was very quick to respond and get the ball rolling
Gary completed the survey 19th feb 2024 and I had a comprehensive report on the 20th feb 2024
And has stipulated if I need to discuss anything regarding the report just to contact him
Excellent and professional service
Many thanks
Jeff

February 20, 2024
Unprompted review

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