Home Surveying Reviews 

165
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers frequently praise the highly professional and exceptionally thorough staff for delivering clear, detailed property surveys that greatly assist with successful house purchases. People also highlight the impressively fast response times, friendly ongoing communication, and remarkably reasonable pricing that make arranging everything completely seamless and stress-free. However, some customers also noted a few occasional negative issues involving evaluation inaccuracies, missing criteria details, or frustratingly unhelpful staff interactions. A few reviewers experienced quite noticeable delays in receiving their completed documents or encountered frustrating communication difficulties when requesting specific modifications.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient communication and prompt report delivery.... See more

Staff

People report positive experiences with staff, highlighting their professionalism, reliability, and... See more

Response time

Customers consistently note positive experiences with response_time, praising the impressive and pain-free... See more

Price

Reviewers highlight positive aspects of price, noting that surveys are very reasonably priced and more than... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good enough for what we needed and a competitive price. Quick response to emails. Bit of a copy & paste job on the report, as it was clear in places there were words/phrases that should’ve been... See more

Rated 5 out of 5 stars

I was really pleased with the service from Matt. Organisation and communication prior to the survey was great and the report was completed very promptly. It was very thorough and helpful and allowed m... See more

Rated 5 out of 5 stars

Highly recommend Matty - got in touch with us on the day of the survey and followed up very promptly with the final report which was very detailed and comprehensive. Identified many issues we did not... See more


Company details

  1. Chartered Surveyor

Written by the company

A property survey should be a priority when purchasing or selling a home. Home Surveying is a Royal Institution of Chartered Surveyors (RICS) regulated service offering comprehensive property survey services with a customer-first approach.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(165)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job

We have received our survey back and it was extremely thorough. We decided not to go through with the purchase because the survey showed us issues with the house we did not come across on our own inspections. Very fortunate that the survey produced went over the house with a fine tooth comb. Great job by James

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and efficient service

Our experience with Home Surveying was great from start to finish. After requesting an online quote, Andy got back to us first thing the next day and the survey was booked within 14 days. Our surveyor David emailed us before his visit to ask if there was anything we would like him to look at in more detail. We received the report, which was really comprehensive and thorough, just 3 days after the survey was done! Really impressed with the service - thank you so much Andy and David.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Very quick and efficient! In particular Becky was absolutely amazing, answering emails late and definitely out of hours and sending me the valuation so so quickly. Couldn’t recommend enough!

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

Took payment - did not do survey

Took my full payment. Didn’t hear anything for days. They then cancelled the survey and have still not paid the money back. They still have my money and my purchase has been materially disrupt/delayed.

Have now replied to the complaint saying I could call but the manager never tried to call me back even though I requested this several times. This reply is for the benefit of their brand not me.

January 16, 2024
Unprompted review
Home Surveying logo

Reply from Home Surveying

Hi Jason,
We're so sorry about your experience on this one - there was an error on our side which took a little time to resolve after taking your booking.
Unfortunately refunds can sometimes take a few days to appear in your account, which we understand only adds to the frustration.
We hope the funds are now showing - if not, please do contact us as soon as possible so we can investigate.
You can get us on 01332 412571.
Apologies again.
Home Surveying

Rated 5 out of 5 stars

Great service

Our surveyor Rachel was brilliant. She called before and after the survey, and was very helpful and knowledgeable. And the turnaround from making initial contact about the survey, and receiving the report was only 5 days!
I would not hesitate to recommend Rachel for your survey.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service from Rachel!

Rachel was highly professional, courteous, and communicated with us on the day and once the survey had been received. Very good service and just what we needed for a RICS level 2 survey. Thank you!

November 22, 2023
Unprompted review
Rated 3 out of 5 stars

A very basic survey which didn't answer…

A very basic survey which didn't answer a lot of questions. I should have paid more for a more thorough inspection. An example, the surveyor commented on a downpipe to the extension of the house we were purchasing and mentioned that it was not discharging underground. He appeared to miss the fact that there was a soakaway ? He only needed to move a few bits of slate ? Don't think I'd recommend.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

House survey

Rachel, the surveyor/valuer was punctual, and introduced herself on opening the door.
She briefly explained what her plan was. I toured her around the house and left her get on with it. More than 30 minutes later, and after taking many photos, with notes, we met up again. She explained that now she would go away, compile her report and look at similar houses that sold recently in the area, using them with her report to estimate the value of our house. The full report was with us, including the value 2 days later.
Furthermore, Rachel kindly gave her time a week later to discuss the report, and answer any concerns, which was extremely helpful.
I am very pleased, and would recommend her service.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Very impressed. Paul contacted me the day before the inspection to check if there was anything particular we were concerned about. We spoke on the day and the report (level 2) was sent to me within 2 days. Very detailed, lots of photos, looked very thorough with advice and recommendations on further areas to investigate - it’s an old house.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

First Impressions

Rachel contacted me on the day of the inspection to check if there was anything particular I was concerned about. A nice courtesy. The report (level 2) was then e-mailed to me within 3 days. There is a lot of detail in the report and many pics, which suggests that a fairly thorough inspection was undertaken. No major faults have been identified, although there is a long list of items that it is recommended should receive attention. As the property is about 50 years old I did not feel a Level 3 report was justified. So far, so good. The price seemed very reasonable for the amount of time and effort that seems to have been expended.

August 17, 2023
Unprompted review
Home Surveying logo

Reply from Home Surveying

Thanks so much for taking the time to leave this review, Patrick. We're delighted to hear that you've been impressed, and really pleased that you've been able to get all of the information you needed.

Rated 5 out of 5 stars

Excellent service

Excellent service, good value delivered in a timely fashion.

August 23, 2023
Unprompted review
Home Surveying logo

Reply from Home Surveying

This is lovely - thanks so much, Ian.

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