Barclays Reviews 30

Could not pay money into my investment account. Tried calling for a total of over an hour and a half on all numbers including complaints number. No-one picking up. Tried another trading number, tried to transfer me - no-one picking up. Tried their chat option - came up with an error notification. No response.
This is supposed to be their investment wing where time is particularly of the essence. No facility for any level of urgency.
Used to be OK - now unfit for purpose. Utterly useless. Clear what they think of the customers.

Money was literally stolen from my account despite me not losing my card details anywhere. My card has never left my house and I haven't used it on any website - I use this account to transfer money between my own bank accounts.

Clearly Barclays lost my information and lied when confronted

Please avoid this bank I'm single parent and had over 1000 taken with duplicate transactions on the same day and same time all happening at 3pm .
They've admitted its not me but refusing to pay me back , I did try phoning numerous times before loosing it to be told transactions from February they can't see so to order statements then for me to cross fraudulent transactions again doing their job if I wasn't so unwell I'd go to the bank and give them what for please PLEASE PLEASE AVOID IVE LOST MONEY THSIR REFUSING TO GIVE ME BACK

I have never encountered a company as utterly incompetent and infuriating as Barclays. It’s hard to believe they’re even in business with the disgraceful service they provide. Barclays has wasted 13 days of my time with no resolution whatsoever. Their glossy ads and fancy marketing materials promise an easy, supportive and professional experience for small business owners. Don’t be fooled. This is a complete farce.

As a business owner myself of 40 years, I understand how crucial it is to have things handled quickly and professionally. I would be shocked if something as small as a name discrepancy slipped through the cracks for 13 days in any business I ran. This isn’t just a minor oversight—it’s gross negligence. The fact that Barclays couldn’t flag such a simple issue at the start and chose to waste my time for nearly two weeks shows a complete lack of attention to detail and respect for their customers.

After 13 days of waiting, they finally send me a response claiming that my name appears differently on my passport compared to Companies House. Seriously? 13 days to spot a simple discrepancy that could have been flagged from the start? I’ve been left hanging while they twiddle their thumbs, and I’m beyond furious.

Add my experience to the long list of dissatisfied customers. Just look at Trustpilot. You’ll find many angry customers that have received the same appalling service: endless delays, zero accountability, and a complete disregard for small businesses. Barclays claims they support local businesses, but the reality is they couldn’t care less about the time and money we lose trying to chase them down for answers.

I regret every second spent trying to deal with Barclays. If you're a small business owner, do yourself a favour and run far, far away from this shambles of a bank. It’s clear they have no idea how to handle customers or provide even the most basic of services.

Do yourself a favor - never ever trust your money to Barclays saving account. Their security is a joke. You literally saving money in your email. What they call MFA is not an MFA. As soon as someone has access to your email, you will loose everything. They don't track any fraud activity. To reset a password is piece of cake of hackers as soon as they know account number and dob.
If you have joint account and for example your spouse's email was hacked, hackers can add external account on his/her profile and transfer everything. Despite that this is a joint account , you won't receive any notification. It was a fortunate coincidence that we noticed that someone trying to create additional external account. If something happens after hours - you are on your own, no one to help from their side.
What is huge surprise for me that many online reviewers still putting them into top 5. Yes , they have a high yield BUT it's not worth it to risk everything.

SUCH A RIDICULOUS BANK AND NOT WILLING TO REGISTER CUSTOMER COMPLAINT THOUGH. AN AGENT NYLLE TOLD ME THAT HE IS NOT GOING TO REGISTER COMPLAINT A RESOLVE EVERYTHING INTERNALLY

Visited Hounslow branch, gave lovely and wonderful great service with Nigel. Also lovely smile, and really happy with this.

Totally messed up my Mortgage, final payment, not fit for purpose and don’t hold your breath that they will do anything about it, any time soon. Please steer clear, unless you still have a branch to visit

Worst Bank ever. I've been abroad for two weeks and the card doesn't work. Answers are all standardized, not related to the question and come days later. I will cancele immediately.

Shrewsbury branch please don’t change anything. Caroline, Caroline, Andria, Gill and the guys can’t do enough for you 🤩
Double there wages Barclays .
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Just a big thank you to Yvonne Rint at Barclays Edgware Road who made it very easy to make a difficult banking today.

Was very happy for over a decade. Not now. A fraudster was able to go into my CC account, change address, email, phone number, everything to another state 1000 miles away. And then add an additional cardholder and have new cards sent to Ohio when I live in Texas. I NEVER received any kind of notification that my whole profile had been changed and cards ordered. I only discovered when I went into my account online to check my balance, etc. I could not log in and thus called Barclay. That's unreal in 2024. And after I got it straightened out with them on the phone, it turns out the incompetent lady actually mailed the new card to the fraudster's Ohio address. I just happened to call back the next day and asked for a supervisor for the sole purpose of expressing my utter dismay how this total profile change and new cards issued could ever happen. During this call, I asked for confirmation of where it was sent since I had lost all confidence in Barclay's. That's when the supervisor discovered that they had sent the replacement card to Ohio. OMG. She cancelled the card and overnighted me another one. Count my BEYOND DISMAYED.

Horrid customer service. Representative “supervisor’s” repeated answers of “I don’t know” and “I can’t answer that” are unacceptable, and yet she outright refused to escalate the call. Absolutely HORRID!!

Barclays? Crap, branches are never open at reasonable times, staff refuse to carry out basic banking duties for customers, barclays phone service, an absolute joke an hour and 40 on hold, still no answer, time to change bank!

Barclays personal banking phone line is a joke. It's been over 30 minutes and they still haven't answered the call. I will be closing my account with them

Terrible Customer Service for over a month! Barclays refuses to refund my $2,200 from a fraud company. Barclays asked me to write letters and provide documents to show why the charge should be reversed, so I did. Now a month later they are saying they don't see an issue.

The $2,200 is for a three year contract providing service for a company website, I moved my website within 48 hrs of the company not being able to fix its problems and causing issues with my employee's emails and client emails. The company is not providing any services to me or my company, and Barclays doesn't see why the $2,200 should be credited back!

!!! Congratulations !!!
The best part that can offer !!! BARCLAYS CUSTOMER SERVICE TEAM !!! Are based in Lewisham Branch,COVID-19 TEAM !!! Fairly supporting clients needs, straight forward appointments in person or by calling in !!! EMERGENCY & SAFETY GUIDELINE !!! give me a good reason to discuss that.
With a very best of luck You are more than welcome back!!!
Kind Regards

just opened account....painful
just opened account. Awful automated service and CS isnt much better. No overdraft facility despite great credit rating. No cheque books unless you visit branch, which defeats object of online banking...not to mention nearest bank is in other towns.....never got a pin card for debit card till 6 weeks after contact 3x then 2 come along at once...one minute I was also able to view my barclaycard account balance through the bank account next its gone (Barclaycard are a world apart from the current account clown service)

I am this far ----- from closing account and telling them to shove it..if I havent got an overdraft within the next month I will close it anyway.
Everything is an ordeal.

Unforgiving and Brutal - Folks, this bank denied me a credit card, and I was on their blacklist for over 13 years for a very small write-off. There are so many better credit cards to put in your wallet. They closed one of my wife's accounts for being dormant and lowered her credit line on another. We both have scores in the mid-700s. Calling them and asking what we have to do for an act of contrition, they were cold, dismissive, and acted as if we were bothering them. Before you open any of their accounts, whether it be their Rewards Card, JetBlue, RCI, or any of the many, just beware they are unforgiving. God forbid you run into any problem of any kind, they will somehow punish you. There are many good banks around. Barclays is NOT one of them.