Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, i... See more
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See what reviewers are saying
I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
Company replied
Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
Company replied
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
Company replied
Company details
Written by the company
Saxo Bank CEE is dedicated to servicing clients from Poland, Czechia, Slovakia, Greece, Romania and other countries of Central, East and South Europe as well as some of the Central Asian countries. Saxo Bank CEE acts as the service hub and is located in Prague, Czechia while clients have contractual relationships with Saxo Bank A/S, Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.8
Excellent
369 reviews
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Being dumped!
After having accounts with Saxobank for the best part of 15 years we received an email advising us that all Cyprus accounts will be closed. Absolutely no explanation. Then the next thing are the hoops that you have to go through to get your money and stocks out and over to another broker.
September 10, 2024
Reply from Saxo Group - Saxo CEE
Dear Jennifer,
Thank you for your message. We are sorry to hear that your account was closed. After careful consideration, Saxo Bank has decided to end her services in Cyprus. Please reach out to us if you have any additional questions. We are more than happy to help you with your questions. Apologies for any inconvenience, and thank you for your understanding.
Best regards,
Saxo
Abdul was very polite
Abdul was very polite, professional, patient and helpful (the fact that the main question was not answered was not Abdul's responsibility).
September 5, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Petros,
Thank you for your feedback.
We are pleased to hear that Abdul was very polite, professional, patient, and helpful during your interaction. We appreciate your understanding that the main question was not answered due to circumstances beyond Abdul's control.
Your satisfaction is important to us, and we will ensure that your query is addressed promptly. If you have any further questions or need additional assistance, please feel free to contact us.
Best regards,
Anna, Client Service
ETF purchase bourecratic limitations
Almost on all ETFs appeared purchase limitation overnight due to missing KID document (although those can be easily found online at ETF issuers). Not professional behavior. Coming from Slovenia and wanted to have long-term provider from EU to have close local support. Now this trust is highly compromised. Competitor provider doesn't have these bureaucratic limitations.
August 5, 2024
Reply from Saxo Group - Saxo CEE
Dear Martin,
Thank you for taking the time to share your feedback. I am sorry to hear about your negative experience with ETFs.
While I understand the frustration, please allow me to clarify that we are obliged to adhere to EU regulations. The European Securities and Markets Authority (ESMA) has introduced rules and restrictions designed to protect retail clients. These measures are in place to ensure that retail customers are adequately protected.
We strive to offer a wide range of ETFs to our clients. However, if the Key Information Document (KID) for an ETF expires and the ETF provider does not issue a new one, we are legally required to restrict access to that ETF for retail clients.
Thank you for your understanding. We value your trust and are committed to providing you with the best possible service.
Best regards,
Gabriela, Client Service
The worst banking experience of a lifetime
Saxo has liquidated my account without sufficient notification. Saxo has been unable to change the account address for over 2 years.
Saxo has been unable to transfer the remaining funds from the account for over 2 weeks. Saxo is unable to tell me where the funds are now. Saxo has been sending conflicting messages on the portal. I have called and chatted with Saxo representatives. all have promised quick resolution of the issue that has not occurred. I am at my wits end. I am also sure nobody will read this.
August 23, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Thomas,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the address change, and your recent withdrawals. Due to current sanctions and regulatory constraints, we were unable to process your request as promptly as we would have liked.
We understand how frustrating this situation must have been for you, and we deeply regret any inconvenience caused. Please be assured that we have taken steps to resolve the issue and ensure that your address has now been updated in our system.
Your satisfaction is important to us, and we appreciate your understanding during these challenging times. If you have any further concerns or need additional assistance, please do not hesitate to reach out.
Respectfully,
Amir | Client Services
Best bank/broker
Very user friendly platform plus personal contaxt with sales person always available (not only online bot like elswere) plus a lot of educational stuff. European bank so all regulation in place protecting clients money…
August 26, 2024
Reply from Saxo Group - Saxo CEE
Dear Oto Mohnansky,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience. We are looking forward to serving you again in the near future.
Best regards,
Saxo
The service is great
The service is great, low fee,, customer service is ok,, helpful
August 14, 2024
Reply from Saxo Group - Saxo CEE
Dear Arif Shkalla,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience. We look forward to serving you again in the near future.
Best regards,
Saxo
the information was short and precise
August 20, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Bojan,
Thank you for the positive review.
I'm glad to hear that we provided the necessary information.
Kind Regards
Klara, Saxo Bank
Always the best service
Since I am reviewing my last interaction with Sahil, as well as my overall experience with Saxo I have only compliments and words of thank you to the customer service team as to the rest of the colleagues in the bank. We can always count on you to help us solve any problem. If you deposit your cash with a trustable institution that will take care of it as if it was theirs, you’re with the right people. We’ve been with Saxo for more than a decade.
August 15, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear DG DG,
Thank you for the kinds words - we are more than happy to hear about your positive experiences at Saxo and with Sahil.
I will be sure he sees this review to brighten his day.
Cheers to the next decade.
Kind Regards
Klara, Saxo bank
I like very much the Research
I like very much the Research, and especially the market foresight.
August 13, 2024
Reply from Saxo Group - Saxo CEE
Dear Honoriu,
Thank you for the feedback.
We are more than happy to hear about your good experiences with both our research & our Market foresight.
Kind regards
Klara, Saxo Bank
Positive experience so far
Everything going very smoothly as it should be. Sometimes having little to say is the best thing.
August 5, 2024
Reply from Saxo Group - Saxo CEE
Dear Dragos Andreescu,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience. We look forward to serving you again in the near future.
Best regards,
Saxo
having a review for the market almost…
having a review for the market almost on a daily basis from an technical expert is an big plus for me.
August 7, 2024
Reply from Saxo Group - Saxo CEE
Dear Gil,
Thank you for your positive feedback!
We are delighted to hear that you find our daily market reviews from our technical experts to be a significant advantage. Providing timely and insightful market analysis is a key priority for us, and it’s great to know that you value this service.
If you have any suggestions on how we can further improve our offerings or if there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you for choosing Saxo Bank. We look forward to continuing to support your investment journey.
Best regards,
Anna, Saxo Bank
clear and user-friendly platform
clear and user-friendly platform, easy and fast access to all necessary information, trusted investment bank
July 30, 2024
Reply from Saxo Group - Saxo CEE
Dear Pavel,
Thank you for your positive review!
We are delighted to hear that you find our platform clear and user-friendly.
Providing easy and fast access to all necessary information is a top priority for us, and we're glad it has enhanced your experience.
Your trust in Saxo Bank means a lot to us, and we are committed to maintaining the highest standards of reliability and transparency.
If you have any further feedback or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve your investment needs.
Kind regards,
Anna, Saxo Bank
Reply from Saxo Group - Saxo CEE
Dear George Cristian Buna,
Thank you very much for your message and five stars. It is great to hear that you experience our service as positive. We would like to be of service to you again in the near future.
Best regards,
Saxo
General…
I have witnessed many problems with the platform. It pauses some
Times and you have to retype the order. Sometimes when you are
Trying to change an order to a different stop
Loss specially in golf it
Does not
Let
You and you have to retype the order.
It would be nice if you added more crypto in your portfolio and also ability to trade weekends.
Also considering increasing the leverage capabilities.
Thank you
July 5, 2024
Reply from Saxo Group - Saxo CEE
Dear Vasileios,
Thank you for your feedback. We appreciate it greatly.
If you experience any technical issues, please reach out to us as soon as you can so that we can investigate that with our IT support. Regarding the ability to trade on weekends, this depends on whether a stock exchange is open or not and unfortunately, we can't control that. Saxo does not support investing in cryptocurrencies at all. The only option is to buy ETH and BTC in the form of forex (CFX).
Best regards,
Amir | Client Service
Top quality!
July 1, 2024
Reply from Saxo Group - Saxo CEE
Dear Client,
thank you for your kind words!
We strive to deliver top quality service and such reviews give us even more motivation to do so.
We will keep up the good work!
Kind regards,
Anna, Saxo Bank
trustworthy
Hi,
The most important for me is that you remain the same reliable partner like until now.
I appreciate your platform with its friendly interface.
June 25, 2024
Reply from Saxo Group - Saxo CEE
Dear Dalila,
We are glad to hear that you find the platform reliable and user-friendly. Such client relation is very valuable, and we would like to express our gratitude for your trust.
If you have any questions or need assistance with anything, do not hesitate to contact us.
Kind regards,
Anna, Saxo Bank
reliable company
June 19, 2024
Reply from Saxo Group - Saxo CEE
Dear Vasiliki,
Thank you for sharing your experience with Saxo. We are pleased to hear that you find Saxo reliable.
Your review and acknowledgment are greatly appreciated, and we wish you the best of luck with your investment.
Regards,
Karla, Client Service
excellent supplier of information
excellent supplier of information. I wish to have more information about bonds with a pricer.
June 14, 2024
Reply from Saxo Group - Saxo CEE
Dear Karim,
Thank you for taking the time to review Saxo. We truly appreciate it.
You are always welcome to contact our support, and we will be happy to provide you with more information regarding bonds.
Once again, thank you for your kind words.
Regards,
Karla, Client Service
Reply from Saxo Group - Saxo CEE
Dear Pavlos,
Thank you very much for your positive review! We are delighted to hear that you find our platform trustworthy and user-friendly. We work hard to ensure that our users have a great experience, and your feedback confirms that we are on the right track.
If you have any further comments or suggestions for improvement, please feel free to share them with us.
Best regards,
Anna, Saxo Bank
Saxo is having a great platform and an…
Saxo is having a great platform and an extensive range of products and an extremely user friendly environment.
There are some drawbacks though that make Saxo less attractive from competitors like IB.
Still high commissions even though though it has been a good effort lately (e.g 2USD /US contract options, 0,08% trade commission for equities, custody fee, exchange rate 0,25% etc) also no advance screening tool, and lack of fundamental research.
In my opinion if they improve on the above they will be increasing enormously their market share especially for the European traders/investors
June 3, 2024
Reply from Saxo Group - Saxo CEE
Dear Apostolos Grivas,
Thank you for taking the time to leave us feedback. We have noted all your words. We strive every day to improve our services and conditions.
Please don't hesitate to reach out to us if there is anything we can do for you.
Best regards,
Amir | Client Service
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