I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
Company replied
Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, i... See more
Company replied
In general, Saxo is a really nice platform. This is where I would see my future trading activity. I see however some disadvantages: - due to my current client classification, I cannot trade specif... See more
Company replied
Company details
Written by the company
Saxo Bank CEE is dedicated to servicing clients from Poland, Czechia, Slovakia, Greece, Romania and other countries of Central, East and South Europe as well as some of the Central Asian countries. Saxo Bank CEE acts as the service hub and is located in Prague, Czechia while clients have contractual relationships with Saxo Bank A/S, Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.8
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Saxo Group - Saxo CEE
Dear Sir/Madam,
Thank you very much for your kind words and for taking the time to share your experience with us.
We’re delighted to hear that you had a great experience and that our customer support representative was able to assist you in a pleasant and helpful manner. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Saxo Bank
Reply from Saxo Group - Saxo CEE
Dear Viktor,
Thank you so much for your positive feedback!
We're really happy to hear that you had a great experience with our colleague Yashi. Your kind words are appreciated and motivate us to keep delivering excellent service.
If you have any more questions or need assistance, just let us know.
Best regards,
Emma, Saxo Bank
Reply from Saxo Group - Saxo CEE
Dear Adam,
thank you for your kind words.
We are thrilled to see that our efforts are appreciated.
If you happen to have any further questions, do not hesitate to contact us.
Kind regards,
Emma, Saxo Bank
She was very helpful
She was very helpful, got some additional data and call back and conclude my issue very professionally
February 20, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Ali,
Thank you so much for your lovely feedback! We are thrilled to hear that our team member was able to assist you so effectively and professionally. It's wonderful to know that the extra effort with the additional data and follow-up call made a positive difference for you.
We truly appreciate your kind words and are always here to help with anything you need.
Best regards,
Emma, Saxo Bank
very informative new customer approach
very informative new customer approach. friendly and helpful.
February 18, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Vince,
Thank you for this 5-star review.
We're always happy to help.
If you have any questions, always feel free to contact us.
Kind Regards
Klara, Saxo Bank
Reply from Saxo Group - Saxo CEE
Szanowny Panie Aleksandrze,
Serdecznie dziękujemy za Pańskie miłe słowa. Cieszymy się, że nasza praca spotkała się z Pańskim uznaniem. Pańska opinia jest dla nas niezwykle cenna i motywuje nas do dalszego doskonalenia naszych usług. Jeśli w przyszłości będzie Pan miał jakiekolwiek pytania lub sugestie, prosimy o kontakt. Zawsze jesteśmy do Pańskiej dyspozycji.
Z wyrazami szacunku,
Eliza, Saxo Bank
Reply from Saxo Group - Saxo CEE
Dear Kevin,
We truly appreciate you taking the time to share your wonderful feedback! It's incredibly rewarding to know that the dedication we pour into our work is making a positive impact. Your kind words have certainly brightened our day and put a smile on our faces. Thank you for that!
Have a great evening!
Warm regards,
Emma, Saxo Bank
thanks to Gabriela
Special thanks to Gabriela because
1/ She speaks perfect English ( unlike most other )
2/ She resolved my problem instantly thru knowledge
3/ She hinted me for the transfer of Russian MBT ticker that it can be done .
February 11, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Iron Clad,
Thank you so much for your kind words. Gabriela truly is an exceptional colleague and a real angel, so it's no surprise that her assistance made such a positive impression on you! It brings me great joy to share your lovely feedback with her and the rest of the team.
Wishing you a wonderful evening.
Kind regards,
Emma, Saxo Bank
The problem was resolved fast and…
The problem was resolved fast and effective! He stayed online with me to make sure I complete the transfer. Very polite and supportive!
February 6, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Kalogera,
We are happy to hear that you had a positive experience, and our colleague managed to assist you to resolve the challenge you were facing with securities transfer.
Thank you for your feedback, it really motivates us to continually do better for our clients!
Best Regards,
Julie, Client Service
Mr Karan
Mr. Karan solved my problem quickly and professionally.
I am very satisfied.
Uri Shahar
January 15, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Uri,
We really appreciate your kind words about Mr. Karan. It’s fantastic to hear that he was able to resolve your issue swiftly and with professionalism. Knowing that you’re satisfied with our service means a lot to us.
If you ever need anything else, just let us know!
Kind regards,
Olivia, Client Service
Mukesh Singh
it is mr MUKESH SINGH that made my experience great, he has been kind , patient and really willing to help me find a solution to my problem and finally did it , an excellent professional behavior . i am afraid i cant say the same for the client support system of Saxobank
January 13, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Dimitrios,
Thank you for sharing your feedback. It's wonderful to hear that Mr. Mukesh Singh provided you with excellent service and was able to help you find a solution to your problem.
We are proud to have team members like Mukesh who consistently go above and beyond to ensure our clients receive the best possible support.
We also appreciate your honesty regarding the client support system. We will make sure to look into your case so that, in the future, you will only have positive experiences.
If there is anything further we can do to assist you, or if you have additional feedback, please do not hesitate to reach out.
All the best,
Else, Saxo Bank
Alexander the great
Alexander the great solved the knot of Gordion after years with a single sword,
Julia attempted to solve 6 month -long problem with a simple approach like Alexandar the great. - one document would solve the problem - Julia initiated the solution
January 7, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sahin,
Thank you so much for your wonderful review on Trustpilot! We're delighted to hear that Julia was able to help you solve your problem with such a simple and effective approach, just like Alexander the Great. It's stories like yours that inspire us to keep doing our best every day.
Kind regards,
Gabriela, Client Service
Anna was very helpful!
Anna was very helpful, friendly, and knowledgeable. She patiently helped a novice :-)
November 27, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi linkmax99,
Thank you your feedback!
We're really glad to hear that Anna was able to assist you so effectively. It's great to know she made your experience a positive one, as it is one of our priorities.
If you ever need further assistance, don't hesitate to reach out. We're always here to help!
Kind regards,
Arthur - Saxo
Excellent service
Abdul was very patient, supportive, professional and customer oriented
November 26, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Arnon,
Thank you for taking the time to leave us a review! We are glad to hear that you had such a positive experience with us. Abdul is a fantastic part of our team, and it is wonderful to know that his patience and professionalism made a difference for you.
If there is ever anything more, we can do to make your experience even better, please do not hesitate to reach out. We are always here for you!
Kind regards,
Gabriela
Very competent and helpful assistant
November 22, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sir/Madam,
Thank you so much for your review!
We are glad to hear that you found my assistance helpful and the support provided was competent.
If you have any more questions or need further help, feel free to reach out anytime, we will gladly assist you.
Kind regards,
Arthur - Saxo
There is no Cilent service team…
There is no Cilent service team available
No relationship management !
It is impossible to manage a problem solving with the back office
September 10, 2024
Reply from Saxo Group - Saxo CEE
Dear Farbod,
Thank you for your feedback.
I'm sorry to hear that your issue has not been sufficiently addressed. Please rest assured that our Customer Service Team is active and available, although we sometimes experience high volumes.
My colleague will review your case and reach out to you through our official channels.
Thank you for your patience and understanding. Wishing you a pleasant evening.
Kind regards,
Else, Saxo Bank
Some improvements can be done
All in all I am very much satisfied so far. I have used Saxo for about a year, and moved here from ibkr.
But there are surely areas where improvements can be made.
I personally spent about 200 days on travel yearly between various time zones. Therefore, A “count down” for market open and close would have been a great help.
November 14, 2024
Reply from Saxo Group - Saxo CEE
Dear Client,
Thank you for sharing your feedback. It's great to hear that you are satisfied with Saxo so far, especially after transitioning from another platform.
We appreciate your suggestion regarding a "countdown" feature for market open and close times.
I will ensure that your suggestion is forwarded to the relevant team for consideration.
If you have any more suggestions or need assistance, please feel free to let us know.
We wish you the best of luck with your future investments.
Kind regards,
Else, Saxo Bank
A very responsive and thorough CS agent
Sahil listened to my query and did everything he could to resolve it. He followed through consistently and repeatedly phoned me to ensure i was informed of the outcome. This is very rare to experience in any customer support so well done to him for his zeal.
October 21, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Christis,
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sahil was able to assist you effectively and that his dedication and follow-through made a positive impact on your experience. With such review, it's not possible to have a bad day!
If you have any further questions, please do not hesitate to reach out. We are always here to help.
Best regards,
Else, Saxo Bank
The platform is very good
The platform is very good, easy and handy to control my portfolio.
October 1, 2024
Reply from Saxo Group - Saxo CEE
Dear Offer Yoel,
Thank you for taking the time to leave us a positive review!
We are happy to hear that you had a great experience with the platform and find it very easy to use for managing your portfolio.
If you have any further questions, do not hesitate to contact us. Our team is always ready to help you.
Kind regards,
Gabriela, Client Service
Clear and constructive conversation…
Clear and constructive conversation style
September 25, 2024
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Rudolf,
Thank you for your feedback.
We are very pleased to hear that you found our communication to be clear and constructive. Our goal is to provide transparent and helpful support to all our clients, and we are delighted to hear that our colleague delivered such service.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Eliza, Saxo Bank
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.