I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
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See what reviewers are saying
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
Company replied
Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, i... See more
Company replied
In general, Saxo is a really nice platform. This is where I would see my future trading activity. I see however some disadvantages: - due to my current client classification, I cannot trade specif... See more
Company replied
Company details
Written by the company
Saxo Bank CEE is dedicated to servicing clients from Poland, Czechia, Slovakia, Greece, Romania and other countries of Central, East and South Europe as well as some of the Central Asian countries. Saxo Bank CEE acts as the service hub and is located in Prague, Czechia while clients have contractual relationships with Saxo Bank A/S, Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.8
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick phone support
My phone call was quickly passed to a human operator, who understood what the problem was and helped me resolve it fast.
April 10, 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Andrei,
Thank you for taking the time to leave a positive review. I’m glad you reached a real person straight away and that we could get your issue resolved quickly. Keeping our support easy to reach and genuinely personal is a priority for us. If there’s anything else we can help with, please let us know.
Wishing you a nice day.
Kind regards
Gabriela, Saxo
The agent was pleasant and professional
The agent was pleasant and professional
April 6, 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Klant.palg,
Thank you for sharing your feedback. I’m glad to hear our Client Service team handled your case with courtesy and expertise. I’ll make sure your comments reach the agent who assisted you. If there’s anything we could improve, please let us know.
Best regards
Catherine, Saxo
Reply from Saxo Group - Saxo CEE
Dear Krzysztof,
Thank you very much for your kind words. We always strive to provide the best possible service to our clients.
Please do not hesitate to contact us if you have any questions in the future.
Kind regards,
Monica
Very fast response!
March 23, 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Iulia,
Thank you for taking the time to share your feedback and for highlighting our fast response. If there’s anything we can do to make this a 5-star experience next time, we’d love to hear your suggestions - either on the platform or through our Client Service team.
Wishing you a nice day.
Kind regards
Catherine, Saxo
Professional technical support
The response was quick, to the point and my problem was solved.
March 26, 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Dan,
Thank you so much for your 5-star review. I am glad to heart that our team could jump in quickly, provide clear guidance, and get everything running smoothly for you. We really appreciate you sharing your experience. Please don’t hesitate to reach out whenever you have any questions.
Kind regards
Gabriela, Saxo
...very helpful✌️
February 25, 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Daniel,
Thank you for taking the time to share your positive experience. It’s great to hear that Saxo service was able to assist in finding a solution for you. If you have more questions or need any further support, please don’t hesitate to reach out.
Wishing you a great day.
Catherine, Saxo
To be continued
Positive: no long waiting time. Friendly staff.
Negative: could not provide a swift response and not expected to revert back within the same day.
So, overall assessment will need to wait until I see if the issue I'm facing has actually be resolved (and how swiftly).
January 9, 2026
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Vasilis,
Thanks for your review—I'm glad our wait times were short and that you found the staff friendly. I appreciate your patience regarding the query response time. Some questions require a bit more investigation on our end to ensure we provide the best solution. I understand how important this is to you and I want to assure you that we make sure clients queries are addressed as swiftly as possible. Please reach out to us if you have any other questions.
Wishing you a nice day.
Gabriela, Saxo
First rate service
Eirik did a great job of walking me through the sign up process. With his help I was able to solve a somewhat complex problem in that I did not fit the usual protocols.
December 9, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Jeremy,
Thank you for sharing your experience with us. It’s great to hear that Eirik guided you through the process and helped you overcome those tricky issues. We're here to make things easier for you, so feel free to reach out anytime.
Wishing you a wonderful day.
Kind regards
Catherine, Client Service - Saxo
Magdalena is great at customer support.
November 11, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Vitaly,
Thank you for sharing your positive experience. It's fantastic to hear that Magdalena was able to provide the support you needed. Knowing that you felt well taken care of is truly rewarding for us. If there's ever anything else we can assist you with, please don't hesitate to let us know.
Wishing you a nice day.
Kind regards
Catherine, Client Service
Reply from Saxo Group - Saxo CEE
Dear Hagop,
Thank you for your kind words! Your feedback about our fast, knowledgeable, and courteous service is truly appreciated. We are here for you whenever you have more questions or need assistance.
Kind regards
Catherine, Saxo Bank
Great customer support
Well, support was excellent, professional and addressed all my needs. The proces is due, but I hope for all positive results
November 4, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Michal,
Thank you for taking your time doing this Review.
Please always reach out to us if you have any questions or experience issues.
Kind Regards
Klara, Saxo Bank
The Saxo contact person really helped…
The Saxo contact person really helped us solve our issue and provided us with all the steps and the necessary information that was needed.
Patience and professionalism with effective communication helped us tremendously.
Thank you.
October 7, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sot,
Thank you for sharing your positive experience with us.
We’re pleased to hear that our colleague was able to assist you effectively and provide the necessary guidance to resolve your issue. Delivering clear communication with professionalism and patience is a priority for us, and we’re glad it made a meaningful difference.
Should you require any further support, please don’t hesitate to reach out. We’re always here to help.
Kind regards,
Saxo Bank Client Services
Good customer service
Good customer service. I called in and I received a good assistance with my enquiries
September 30, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Sasha L.
Thank you so much for your kind words! We're really glad to hear that you had a positive experience and received the assistance you needed. Providing helpful and friendly support is something we truly care about, so it's great to know it made a difference for you.
If you ever need anything else, we're just a call away!
Warm regards,
Saxo Bank Client Services
Reply from Saxo Group - Saxo CEE
Dear Sir/Madam,
Thank you very much for your short but powerful review! We are very happy with your positive feedback.
If you have any questions or need support in the future, please do not hesitate to contact us. We are always there for you!
Sincerely,
Saxo
My complicated problem was solved…
My complicated problem was solved quickly and with interest. Excellent work .
July 25, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Client,
Thank you for your kind words. We’re glad to hear that your problem was resolved swiftly and to your satisfaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Saxo Bank
Great communication
Great experience. I was very satisfied with communication with the owner. I would recommend others. We will be happy to come back.
July 21, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Stanislav,
Thank you for sharing your feedback about the positive experience you've had with our colleague.
If you ever need further assistance, please feel free to contact us.
Wishing you a pleasant day.
Best regards,
Alejandro, Saxo Bank
Reply from Saxo Group - Saxo CEE
Dear Mirek,
Thank you so much for your review! We are so happy to hear that you have been satisfied with our service. You are always welcome to contact us again if you need any assistance.
Best regards
Henrik, Saxo Bank
Do not go to easy resolution
My question was resolved but only after 6 mails where finally someone really tried to understand my problem without giving a standard reply.
July 9, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Richard,
Thank you for bringing this to our attention. We sincerely apologise for the frustration you experienced during the resolution process. It's important to us that each client's concerns are addressed thoroughly and with care, and we're sorry that this was not the case initially.
We are committed to improving our support services and ensuring that our team takes the time to understand each issue fully before responding. Your feedback is invaluable in helping us achieve this goal, and we appreciate your patience and persistence in reaching a satisfactory resolution.
Please do not hesitate to contact us again if you have any further questions or need assistance. We are here to help and ensure your experience with us is positive moving forward.
Kind regards
Louise, Client Service
Saxo bank
Great and immediate support
July 2, 2025
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Erik,
Thank you for your kind words! We are very happy to hear that our client services team has been able to assist you promptly and effectively. In case you are in need of assistance again, please do not hesitate to reach out.
If you know anyone interested in signing up for an account, feel free to share the link below. They will be able to receive free commission credits to get them started: http://spr.ly/620414mFdB
Kind regards,
Karl | Client Services Saxo
Frequent and unbelievable fuss about…
Frequent and unbelievable fuss about proof of income.
I have been with Saxo for twelve years and it seems to me that I do not want to have you on my account, you are doing everything to make me find another broker.
I do not know what to keep sending, if I did not have money to trade, I probably would not trade. MY MONEY IS HONESTLY SEEN, I AM NOT A FRAUD AND I DO NOT LAUNDER MONEY!!!!!!!!!!!_!_!!!!!
I FEEL LIKE THE FRAUD YOU SEE ME AS
June 22, 2025
Reply from Saxo Group - Saxo CEE
Dear Radek,
Thank you for expressing your concerns. We sincerely appreciate your loyalty and trust over the past twelve years with Saxo Bank.
We understand that these requests may feel inconvenient, and we want to assure you that they are not directed at you personally. These procedures are standard practice across the financial industry and are not based on any assumptions about your integrity or intentions. The Know Your Customer (KYC) and Anti-Money Laundering (AML) processes are essential regulatory requirements that help us maintain a secure and trustworthy financial environment for all our clients.
Requesting documentation, such as the source of funds, is a necessary part of this process. It allows us to continue offering secure and transparent services to all our clients, including yourself.
We truly appreciate your cooperation and understanding. Please feel free to reach out to our client service team if you need clarification on which documents need to be submitted for renewing the account.
Best regards,
Catherine, Client Service - Saxo
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