I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
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See what reviewers are saying
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
Company replied
Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, i... See more
Company replied
In general, Saxo is a really nice platform. This is where I would see my future trading activity. I see however some disadvantages: - due to my current client classification, I cannot trade specif... See more
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Company details
Written by the company
Saxo Bank CEE is dedicated to servicing clients from Poland, Czechia, Slovakia, Greece, Romania and other countries of Central, East and South Europe as well as some of the Central Asian countries. Saxo Bank CEE acts as the service hub and is located in Prague, Czechia while clients have contractual relationships with Saxo Bank A/S, Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.8
Excellent
369 reviews
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Very high fees
Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, it is impossible to buy even European ETFs with a retail account (even EFTs that i can normally buy as a European on other brokers)
February 5, 2024
Reply from Saxo Group - Saxo CEE
Dear Antonios,
Thank you for taking the time to leave a review. We are sorry to hear that you are not satisfied with our services.
At Saxo, we strive for clients to have transparency on the products and services that we offer. All the relevant information on each instrument, like exposure limit, is disclosed in the Instrument trading conditions.
In regard to our ETFs availability, due to regulations, KIDs (Key Information Document) must be provided to Saxo by the issuer. The contents of the KIDs are designed to explain the risks and key features involved with trading the ETF.
If the issuer has chosen not to issue a KID, then Saxo will no longer be in a position to offer the ETF. This is the decision of the issuer and not Saxo.
However, we do try to ensure that we are provided these by the issuer as often as possible to ensure the range of products is as up to date as it can be for retail clients.
Thank you again for your feedback.
Best regards,
Maria, Client Service
well inform and honest to it clients.
February 3, 2024
Reply from Saxo Group - Saxo CEE
Dear Ching Chang Hou,
Thank you for your great review.
We are very happy to know that you are having a positive experience with our platform.
Please feel free to reach out if you require further assistance via your preferred channel: http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Great site and service
Easy to navigate and learn the platform. Great features. Good security. Broad range of products.
January 25, 2024
Reply from Saxo Group - Saxo CEE
Dear Edward,
Thank you for your 5 stars review.
We are very happy to know that you are having a positive experience with our platform.
Please feel free to reach out if you require further assistance via your preferred channel:
http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Overall the most reliable choice
The app is quite comprehensive and detailed. Maybe the best of league 5/5
There is a lot of useful content, signals etc that I use.
The deposits are very fast and directly to bank which inspires trust.
Overall in terms of security of funds, I feel protected since it's a bank and all documentation is detailed and professional. 5/5
What I don't like is that if you go into the support chat it takes the whole screen and can't see where you were in the app to explain to customer support. Also their english could be better and inspire more trust.
January 1, 2024
Reply from Saxo Group - Saxo CEE
Dear George,
Thank you for your great review.
We are very happy to know that you are having a positive experience with our platform.
We aim to improve the quality of our platform and service, and we’ll take your input into account.
Please feel free to reach out if you require further assistance via your preferred channel: http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
KYC/AML process is a bureaucratic…
KYC/AML process is a bureaucratic nightmare that has been dragging out for 1 year! I have everything in order and it feels like it's a brainless bot on the other side of the conversation. After every reply I have to wait weeks for a response and it feels like every time it's a new person looking at it and they come back with some new question, as if without any context of past interactions.
That's what you get for trying to save on costs of this bureaucratic nonsense enforced by the regulators: very unhappy clients.
Other than that, the platform is great, and deserves a 5-star. However, they aren't getting it until they resolve this nightmarish process. I want to continue using the platform and buying more stocks, but boy are they making it hard for me. Don't you want clients?
January 5, 2024
Reply from Saxo Group - Saxo CEE
Dear Martin,
We appreciate you reaching out to us, and we are sincerely sorry for any inconvenience you may have experienced.
As a licensed bank, we are bound by strict regulations that we must adhere to. These regulations sometimes necessitate that processes take a bit longer than we'd like. We understand this can be frustrating, but please know that we are doing everything we can to expedite this process while still ensuring we are in compliance with all necessary regulations.
Thank you for your understanding and patience.
Best regards,
Amir | Client Service
the way to do styes at first time is…
the way to do stocks at first time is ok for me
December 1, 2023
Reply from Saxo Group - Saxo CEE
Dear Andreas,
Thank you for your great review.
We are very happy to know that you are having a positive experience with our platform.
Please feel free to reach out if you require further assistance via your preferred channel: http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Platform are very well structured
October 30, 2023
Reply from Saxo Group - Saxo CEE
Dear Ferenc Dr. Eperjesi,
Thank you for writing a 5 starts review.
We are very happy to know that you are having a positive experience with our platform.
Please feel free to reach out if you require further assistance via your preferred channel: http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Patient, friendly, helpful
November 24, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Roy Opperman,
Thank you for writing us a 5 stars review. You made our day with your positive feedback. We are so happy to read that you are satisfied with our services. Our goal is to give you the best service you will ever require.
Thank you.
Best Regards,
Kah, Client service
very high fees
November 6, 2023
Reply from Saxo Group - Saxo CEE
Dear Sandro,
Thank you for taking time to write us a review.
At Saxo, we offer different account tiers / account plan. You may consider upgrading your account to trade more and pay less. To learn more about different account tiers, please visit: http://spr.ly/62043uqh4Z
You are welcome to reach out to us privately to discuss how we can improve the fees for your account. How to contact us: http://spr.ly/62044uqh4w
Thank you.
Regards,
Kah, Client services
User-friendly interface.
October 24, 2023
Reply from Saxo Group - Saxo CEE
Dear Maksims Januskins,
Thank you for the awesome review about our platform. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! Your feedback is always welcome, feel free to reach out to us if there is anything we could assist or improve to serve our clients better.
Thank you.
Regards,
Kah, Client services
I would like to thank Justina from…
I would like to thank Justina from Account Services Support team for her clear, precise and prompt reply in the question which was important for me.
October 19, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Zhamilya,
Thank you for writing us 5 stars review! We are grateful to see you have had positive experience with Saxo. Your feedback is encouraging and Saxo strives to improve continuously. We remain at your service.
Thank you.
Regards,
Kah, Client services
Great platform
October 10, 2023
Reply from Saxo Group - Saxo CEE
Dear Kanachart Panorak,
Thank you for having taken your time to write us a positive review.
Our team is constantly working to ensure our valued clients get the best platform and service. We are always striving to improve continuously.
Thank you.
Kind regards,
Kah, Client service
Poor trading statistics
September 18, 2023
Reply from Saxo Group - Saxo CEE
Dear Alex,
Thank you for taking the time to share this feedback regarding our data. One way to improve the data you are receiving on the platform is through subscribing to our live prices. Here is how you can do this https://www.help.saxo/hc/en-us/articles/360001286826-How-do-I-subscribe-to-live-prices- Thank you again for your feedback.
Sincerely,
Charlotte, Client Service
Reply from Saxo Group - Saxo CEE
Hi,
Thank you very much for taking the time to share this fantastic review, we are thrilled to learn that you find our systems to be excellent and our technology to be efficient and dependable. This is the standard we always aim for with our products. We look forward to servicing you and your trading needs again in the near future. Wish you a great day.
Sincerely,
Charlotte, Client Service
a good access to the news and analysts oppinions
a good access to the news and analyst views make it worthwhile.
September 5, 2023
Reply from Saxo Group - Saxo CEE
Dear Cristian,
Thank you for your great review.
We are very happy to know that you are having a positive experience with our platform.
Please feel free to reach out if you require further assistance via your preferred channel:
http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Excellent trading platform
February 4, 2023
Reply from Saxo Group - Saxo CEE
Dear Constantin,
Thank you for your great review.
We are very happy to know that you are having a positive experience with our platform
Please feel free to reach out if you require further assistance via your preferred channel:
http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Quick response to general inquiry
Quick response to general inquiry about wire transfers.
Much appreciated! Thanks ;)
P.P.
September 1, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Paweł P,
We sincerely thank you for taking time to share your feedback.
It is great to hear our team provided you with excellent service. Your kind words encourage us to continue doing our best to ensure all clients get the best service from us.
Thank you.
Kind regards,
Kah, Client service
That commision of 100 euro for no transaction once in 6 months not fair! I like the bank but i dont like that…
I like the bank but i dont like that comission of euro 100 taken once per 6 months if there hasn't been any transaction! I consider that one unfair!
August 28, 2023
Reply from Saxo Group - Saxo CEE
Dear Erion Doko,
Thank you for taking time to rate us and writing us feedback.
In general, there is no fee for holding an account with Saxo Bank A/S unless the account has been inactive for a period of 6 consecutive months (180 days). However, clients can avoid the fee by having just a trade executed. For more information, please visit:
http://spr.ly/62041PsvCz
Feel free to reach out to us via your preferred channel if you required further assistance.
http://spr.ly/62043PsvC3
Thank you.
Best Regards,
Kah, Client service
I didn't get the pricing like in the…
I didn't get the pricing like in the edvertisment.
They charg 5$ mon on equity where other brokers charge between one and two and a half
August 20, 2023
Reply from Saxo Group - Saxo CEE
Dear Yuval,
Thank you for taking the time to leave your review. Please know that our execution prices are fully disclosed in our home page and in the instrument's trading conditions in our platform.
http://spr.ly/62042PUb5O
However, I am sorry to hear that you are unhappy with the fees on your account. We try to ensure that our fees are as competitive as possible, whilst ensuring they reflect the quality of service that Saxo provides.
Yours Sincerely,
Maria, Client Services
Have you ever seen Greek KIDs ?
for Greek and Cypriot customers, SAXO basically is useless as it won't allow you to trade ETFs unless they have GREEK LANGUAGE (!!!) key information documents (KID). They made this change recently and I can not trade stuff already in my portfolio. Obviously they've read the "regulations" wrong because everybody else I checked with allow trading with ANY language KID (e.g. english).
EDIT: your reply is irrelevant, the issue is not the KID (it exists) but the insistence of SAXO for GREEK language KIDs. The issuer doesn't care about the language, as I am able to trade ETFs through trading212.com that SAXO won't let me buy
July 28, 2023
Reply from Saxo Group - Saxo CEE
Dear Nikolaos,
Thank you for taking the time to share this feedback regarding your concern about our trading products. Due to regulation, KiD documents must be provided to Saxo by the issuer. The contents of the KiD are designed to explain the risks and key features involved with trading the ETF.
If the issuer has chosen not to issue a KiD then Saxo will no longer be in a position to offer the ETF. This is the decision of the issuer and not Saxo.
You can find more information in the article below.
http://spr.ly/62040Pw8Ou
Thank you again for your feedback.
Best Regards,
Maria, Client Services
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