I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
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See what reviewers are saying
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
Company replied
Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, i... See more
Company replied
In general, Saxo is a really nice platform. This is where I would see my future trading activity. I see however some disadvantages: - due to my current client classification, I cannot trade specif... See more
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Company details
Written by the company
Saxo Bank CEE is dedicated to servicing clients from Poland, Czechia, Slovakia, Greece, Romania and other countries of Central, East and South Europe as well as some of the Central Asian countries. Saxo Bank CEE acts as the service hub and is located in Prague, Czechia while clients have contractual relationships with Saxo Bank A/S, Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.8
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Problem
Hello everybody. I have two main problems.That s why I am afraid to trade more than once a day. 1;it is with closing my position.when I close my position it saying the position is square and will be close at the end of the day.it impact my position. I need your help. 2; I have problem to buy and sell a pair currency, I mean buying and clostion the position , then selling the same currency pair. If you could help me and discuss about those issues I mentioned , then I would be more active in trading and deposit more fund.
August 25, 2022
Reply from Saxo Group - Saxo CEE
Dear Houshang,
Thank you for taking the time to rate our platform.
For your first question, no, it won't affect your trade. The trade maintains as “square” until the trade settles at the end of the day. However, the asset will be closed at the price when you made the trade.
For your second query, we need more information on the issue to assist you.
Please contact us via your preferred channel, and we will help you.
http://spr.ly/62047P55UF
Best Regards,
Maria, Client services
Excellent trading platform
Excellent trading platform, rates and access to global markets
July 26, 2023
Reply from Saxo Group - Saxo CEE
Dear Dinos,
Thank you for your great review.
We are very happy to know that you are having a positive experience with our platform
Please feel free to reach out if you require further assistance via your preferred channel:
http://spr.ly/62041PwBFF
Best Regards,
Maria, Client services
Excelent platform!
July 23, 2023
Reply from Saxo Group - Saxo CEE
Dear Tiago,
Thank you so much for your great feedback! We are thrilled to hear that you are happy with our services. Your satisfaction is our top priority, and we are always looking for ways to improve.
If there is anything else we can do to make your experience with us even better, please don't hesitate to let us know. We are here to assist you in any way we can.
Thank you once again for your kind comment, and we look forward to serving you in the future.
Best regards,
Amir | Client Service
Very good trading system
Very good trading system - easy to use and trade. Only one minus - foreign currency exchange commission is very high.
July 11, 2023
Reply from Saxo Group - Saxo CEE
Dear Client,
Thank you for taking the time to write this awesome 5-stars review.
We review our fees and commissions on a regular basis, so we appreciate your feedback and will make sure it is passed on. Your feedback matters a lot and helps us in making Saxo experience the best it can possibly be.
We are very happy to know that you enjoy our platform.
Have a nice day!
Best Regards,
Maria, Client Services
Reply from Saxo Group - Saxo CEE
Dear Aleksandras,
Thank you for taking the time to leave this great review. We appreciate your kind words about our services. Saxo aims to provide the best trading experience to valued clients like you.
Please feel free to reach out if you require further assistance.
Best Regards,
Maria, Client services
clear information
July 18, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Claude,
Thank you for taking the time to leave this great review. We are happy to know that you are satisfied with our services.
Please feel free to reach out if you require further assistance.
Best Regards,
Maria, Client services
Answered less that in a minute and…
Answered less that in a minute and quickly solved my problem
July 17, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Anton,
Thank you for taking your time to leave Saxo a 5-stars review.
We appreciate your feedback, and we are happy to hear that you are satisfied with our service. Saxo aims to provide the best trading experience to valued clients like you.
Please feel free to reach out if you require further assistance.
We remain at your service.
Best Regards,
Maria
Client Services
Reply from Saxo Group - Saxo CEE
Dear Thomas,
Thank you for taking the time to share this splendid feedback about your recent experience with Saxo. We are thrilled to learn that the service you received was outstanding and highly efficient. This is the standard that our team is always aspiring for! We look forward to continuing to help you reach your trading dreams in the near future.
Sincerely,
Charlotte, Client Service
Fast and easy way to give order.The bad…
Fast and easy way to give order.The bad thing is that I cannot trade ETF.I was looking to trade ETF VANGUARD S&P500 (VUAA)
May 31, 2023
Reply from Saxo Group - Saxo CEE
Dear Evangelos,
Thank you for leaving your review and I very much appreciate your additional feedback regarding trading ETFs.
Please know that due to the Packaged Retail and Insurance-based Investment Products (PRIIPs) regulation that came into effect on 1. January 2018, financial product “manufacturers” are required to produce Key Information Documents (KIDs) for each product they produce describing the key features of the product across risk, rewards and costs.
For a number of instruments, the manufacturer/issuer may have chosen not to issue a KID. The effect is that Saxo will no longer be in a position to facilitate trading to retail clients. Unfortunately, Saxo cannot influence on this.
To see if you can trade an ETF as an EU country resident, please use our ETF availability tool located on our commissions' pages.
http://spr.ly/62048Oa0E2
Best Regards,
Maria Salazar | Client Services
Ridiculously Unprofessional
1. Customer support is notoriously unhelpful. You need to contact them several times and get contradictory information.
2. They often make mistakes with fees or charge you twice for a service.
3. They're switching from a 2FA authentication method based on authenticator apps to SMS and say it's a security improvement. In 2023.
4. They send you a message which you can read only in your account's inbox... After. You. Close. Your. Account.
They used to be expensive but good, now they just charge you for garbage.
Update: 4 days after requesting account termination, they still haven't transferred the remaining balance. No way to access the account, no answer to the email I've sent to support.
Update #2: 6 days after requesting account termination, still no money. I've requested the transfer by phone, couldn't be done. I've sent a Withdrawal Request Form, still waiting. Meanwhile, I receive an email that they can't terminate my account because, ironically enough, I still have money there.
Regarding the answer of Mr. Amir below, no worries, I'll do your job (again) and provide evidence regarding dual charging from my account statement if requested.
May 29, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Andrei,
I hope this message finds you well. I am writing to express our sincere gratitude for the feedback you provided us. Your input is precious to us as we continuously strive to improve our services and meet the needs of our clients.
Here at Saxo, we take the security of our clients very seriously. We work tirelessly every day to improve our security measures to ensure that we provide the best possible service with no possibility of fraud. We are proud to say that we meet this goal and will continue to do so in the future. Thank you for bringing your concern about double charging to our attention. We have conducted a thorough investigation into the matter and found no evidence of any dual charging of fees in your account. We appreciate your concern and want to assure you that we take all such matters seriously. Please note that for security reasons, we require you to withdraw all funds from your account by yourself. This is to ensure that your funds are safe and secure. Also, note that depending on the recipient bank, it may take up to 5 business days for the funds to reach your account. We apologize for any inconvenience this may cause, but we believe that this measure is necessary to protect your assets.
We appreciate your concern and want to assure you that we take all such matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and cooperation.
Best regards,
Amir | Client Service
Reply from Saxo Group - Saxo CEE
Dear Svetlana,
Thank you for finding the time to give Saxo a 5-star rating. We are happy you found Damian's assistance helpful and effective. We will pass on your kind words to him.
Best Regards,
Maria, Client Services
Updating phone number
I needed to update my phone number; I was not able to do it on the website; however you organized a video call through which you identified me; I wish this could have been done faster.
May 16, 2023
Reply from Saxo Group - Saxo CEE
Dear Augustas,
Thank you for taking your time to leave this great review. Your feedback is important to us, and it helps us to improve our procedures to make our platform safer but client Friendly.
Best Regards,
Maria, Client Services
UCITS ETFs
It is quite unfortunate to see that many UCITS ETFs are no longer accessible at retail level compared to other trading platforms, where the same ETFs can still be purchased.
Another negative fact is about the trading fee which at the retail level is above the market.
On the positive side is about the functions on the platform that are at a high level and give the opportunity to gain valuable knowledge before any move.
May 14, 2023
Reply from Saxo Group - Saxo CEE
Hi Daniel,
Thank you for taking the time to write this review.
It is great to hear that you are happy with the platform, we hope to continue providing you with all the necessary tools for achieving your investment goals.
Regarding the ETFs, due to regulation, KiD documents must be provided to Saxo by the issuer. The contents of the KiD are designed to explain the risks and key features involved with trading the ETF.
If the issuer has chosen not to issue a KiD, then Saxo will no longer be in a position to offer the ETF. This is the decision of the issuer and not Saxo.
Thank you again for your nice review.
Best Regards,
Maria, Client Services
Assignment disaster
Helped mecto keep my positions open after i was assigned on options
April 20, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Marios,
Thank you for taking your time to review our service.
I am very happy we were able to assist you with your Options queries. We look forward to helping you again in the future!
I wish you a very pleasant day.
Best Regards,
Maria, Client Services
KID documents are missing everywhere
Suddenly I cannot invest in a lot of ETFs, even the ones that I have a lot of positions in, and it seems that most of the ETFs previously available are now locked out
February 28, 2023
Reply from Saxo Group - Saxo CEE
Dear Stanislav,
Thank you for taking the time to share this feedback regarding your concern about our trading products. Due to regulation, KiD documents must be provided to Saxo by the issuer. The contents of the KiD are designed to explain the risks and key features involved with trading the ETF.
If the issuer has chosen not to issue a KiD then Saxo will no longer be in a position to offer the ETF. This is the decision of the issuer and not Saxo.
In the platform we offer an ETF screener that helps clients screen through ETFs. You can check for a KiD by viewing the 'Product Overview' and then 'Trading Rates'.
Thank you again for your feedback.
Sincerely,
Charlotte, Client Service
Analizing and fees
Platform is convenient for trading. I think you dhould improwe fees and commisions mainly in stock trading. It is litle bit expensive. Analysis, racomendations and overviews may be beter.
March 23, 2023
Reply from Saxo Group - Saxo CEE
Dear Ante,
Thank you for taking the time to leave this thoughtful feedback. Our fees and commissions are something we take very seriously and review regularly. We feel that our fees are aligned to the services we provide our clients with. We are glad to hear that you find our platform fitting for your trading and execution needs. Thank you again for your time and we wish you a pleasant week.
Sincerely,
Charlotte, Client Service
Good broker
Stable platform, reasonable prices.
Almost any stock market to play with.
The only drawback is newly redesigned Portfolio section which is unclear and unintuitive. Old version was much better.
March 16, 2023
Reply from Saxo Group - Saxo CEE
Dear Roman,
Thank you for taking the time to outline these qualities that you like about Saxo. We take pride in creating a platform that is cutting edge and innovative yet functional. We aspire for our platform to suit everyone, from the most seasoned day trader to the life long investor. We are pleased to hear that you also believe that our prices are aligned with the quality you are receiving.
I am sorry to hear that you feel the new portfolio section is unclear. If you are interested I would be happy to help you navigate the new portfolio section over the phone. Otherwise, we do have the option in the platform to revert back to the old version of the platform. Thank you again for your time.
Sincerely,
Charlotte, Client Service
Excellent support
March 2, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Ali,
Thank you for taking the time to leave this marvelous review. We strive to provide support that is nothing less than excellent! We look forward to servicing you to the same standard again in the near future. Wish you a great day.
Sincerely,
Charlotte, Client Service
Personal data upload issue was resolved
I was not able to upload additional documents with my personal details. Gidon listened to my issue and provided help. He sent me a request to Inbox with ability to upload documents.
February 7, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Pavel.
Thank you for taking your time to review our service.
I am very happy that Gidon was able to assist you. We are very happy to have Gidon as part of our team, so I will of course forward the praise.
I wish you a very pleasant day.
Best Regards,
Anders, Client Services.
Very happy with the interaction
Quick answer and the issue was resolved immediately.
January 31, 2023
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Alex,
Thank you for taking the time to leave this meaningful feedback. We are excited to learn that your query was addressed with urgency and to your satisfaction. This is always our standard! We look forward to aiding your trading needs again in the future.
Sincerely,
Charlotte, Client Service
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