Very high fees. VIP memberships expire after a year, unless you are insanely active. Many hidden limits on many products (for instance you cannot buy more than 50 options per ticker). For europeans, i... See more
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See what reviewers are saying
I'm a nervous novice when it comes to trading, but the Saxo app is easy to use, and the help I received by chat and through a phone call really helped me to resolve my problems.
Company replied
Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
Company replied
Great platform. A lot of instruments. Very good educational stuff. Platform is not looking like a casino, very professional. Loving the saxo market call podcast, very informative. Very well documented... See more
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Company details
Written by the company
Saxo Bank CEE is dedicated to servicing clients from Poland, Czechia, Slovakia, Greece, Romania and other countries of Central, East and South Europe as well as some of the Central Asian countries. Saxo Bank CEE acts as the service hub and is located in Prague, Czechia while clients have contractual relationships with Saxo Bank A/S, Denmark.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Na Poříčí 3a, 110 00, Praha 1, Czech Republic
- +420 226 201 580
4.8
Excellent
369 reviews
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Very responsive
Very responsive, apologetic for the delays and delivered a fix immediately
October 10, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear customer,
Thank-you for leaving the positive feedback about your service interaction. Although I'm sorry that you experienced delays in the first place, I am very glad our capable team were able to help get it sorted as soon as possible.
Don't hesitate to reach out again if we can help further.
Kind Regards,
Elena, Client Service.
Thanks for the opportunity
Thanks for the opportunity. It would be great to enable real-time market trade on all platforms e.g. without any delays. Thanks, Zeljko
October 7, 2022
Reply from Saxo Group - Saxo CEE
Hi Zeljko,
The gratitude is on our end - thank you for both for leaving a review and for a chance to explain the costs, associated with obtaining live prices on instruments.
For exchange-traded products Saxo provides you with prices published directly by the exchange, which then comes attached with certain costs. There are other providers that offer "live prices" for free, however, the price then does not originate directly from the exchange, but is rather self-determined.
Some of the products offered at Saxo come with live prices, like Forex, however, the reason for them being provided for free is exactly the situation above - the prices are
determined by Saxo.
I hope this explains why live prices come with a cost, however, if you would want to discuss this matter further, please do not hesitate to contact our customer support.
Kind regards,
Valery
Go Belgium
Good feedback from the support team in general. Seems professional and courteous
October 6, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Karim,
Thanks very much for taking the time to share your view on Saxo. I'm very glad to hear that you're happy with your support experience, professional and courteous is exactly what we aspire to be.
We hope you continue to enjoy trading with us.
Kind Regards,
Elena, Client Service
Very nice platform
Very nice platform, but I would prefer also some investment support especially for the new starters with low experience in the investment trading world
October 4, 2022
Reply from Saxo Group - Saxo CEE
Hi Nikos,
Thank you for the positive review and your feedback regarding introduction to trading.
Under "Research" tab you will find our Education materials, as well as other relevant information that is there to provide you with all the necessary tools along your investment journey.
We are continuously working on providing more information and tools to navigate the financial markets, so you will see more materials appear under the same tab in the upcoming future. In the meantime, if you have any questions, you are always welcome to contact our customer support, who would be happy to clarify.
Wish you all best luck along your investment journey.
Best regards,
Valery
As good as it gets
Have been a customer for 20 years! Great tech, good insights and a world class experience.
September 28, 2022
Reply from Saxo Group - Saxo CEE
Dear Hadleigh,
Thank you for leaving such a glowing review and for the 20 years of collaboration.
We are very happy that we were able to provide world class experience, and we hope to continue doing so for 20 years more.
Please do not hesitate to contact us if you face any issues or have any suggestions on how to make Saxo experience even better.
Kind regards,
Valery
Great customer service (online and with…
Great customer service (online and with a real person) and easy to use trading platform. I’ve recommended other friends to join.
September 16, 2022
Reply from Saxo Group - Saxo CEE
Hi Mike,
Thank you for taking the time to leave such a positive review.
It is fantastic to hear that you are satisfied with our services and are recommending us to your friends. We are continuously working on improving our services, platform and overall Saxo experience, so if you have any suggestions or questions, please do not hesitate to contact our customer support.
We hope to continue providing you with all the tools necessary for your investment journey for many years to come.
Best regards,
Valery
Very supportive help desk
Very supportive help desk! It was a pleasure to have a chat with this professionals.
September 14, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Ivo,
Thank you for taking the time to leave such a positive review.
We are always looking for ways to improve our help desk, so it is truly great to hear that you have found our service team helpful.
Wish you all the best luck along your investment journey.
Best regards,
Valery
options live prices
Last week I placed a limit order to buy calls on SQQQ but the spreads were changing fast and were quite big. If I had the live prices it would be much easier for me to get a better price. Otherwise nothing offensive to write. I am happy with the platform.
September 8, 2022
Reply from Saxo Group - Saxo CEE
Hi Anastasis,
Thank you for taking the time to leave a review.
It is great to hear that you are happy with the platform, we hope to continue providing you with all the necessary tools for achieving your investment goals.
In regards to live prices on options, the issue can be solved through subscribing to OPRA data (applicable to SQQQ options).
If you have any further questions on the latter, please do not hesitate to contact our customer support, who would be more than happy to assist with this or any other questions you might have.
Kind regards,
Valery
I am satisfied with your servises.
September 2, 2022
Reply from Saxo Group - Saxo CEE
Hi Milan,
We are very happy to hear that you are satisfied with our services.
Should you have any questions, our support team is always ready to help.
Thank you for taking the time to leave a positive review, and wish you a great weekend.
Best regards,
Valery
Saxo CS - Mr. Kratochvil appreciation
Hello Saxo Customer Service, I would like to many many thank to Mr. Kratochvil for all his advices concerning tips&tricks how to work with the Saxo platform. I'm demanding client with demanding questions and he always figure out how to solve the issue even your platform didn't offer the solution for the first sight. I would like to thank also for his patiency and information owerview where you can find the best trade market content. His help is very profesional and I'm always amazed how big awarenes of the market and trading he has.
August 31, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Edgar,
It is fantastic to hear that Mr. Kratochvil delivered the world-class service we aspire to provide to our customers. We will make sure to pass on the praise, and we are very happy to have him as part of our support team.
Should you have any further queries, please don't hesitate to contact us, we hope to demonstrate the same high standard of support.
Wish you a great day,
Valery
The customer interface is intuitive and…
The customer interface is intuitive and easy to use. Reporting solutions cover present needs. Researches and webinars are value adding. Customer relationship contact has been helpful and giving fast responses, when necessary. Thanks!
August 29, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Ivar,
Thank you for sharing your positive experience with Saxo. This is exactly the level of service we strive to provide, and we hope to provide you with all the necessary tools for your investment journey for years to come.
Please don't hesitate to reach out if we can be of assistance again.
In the meantime, wish you a great day.
Kind regards,
Valery
Very friendly but gavd me wrong answers
August 24, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Bostjan,
Thank you for taking the time to share your experience with Saxo support.
While we are happy to hear that the support was very friendly, most certainly we want to provide you only with correct information.
We have investigated your queries, and from what we can see, there was a follow-up from one of our agents over phone. If that is not the case or if you have any additional questions, please do not hesitate to reach out to us over chat, phone or a support ticket, we are always happy to help.
Wish you a great weekend,
Valery
Professional
Professional, good telephone manner, all questions answered.
August 24, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Zsolt
Thank you for your review! We truly appreciate it as we constantly strive to improve our customer service. Please feel free to contact us again if you require any other questions answered.
Kind regards,
Sammy, Client Service
I opened a trading account with Saxo in…
I opened a trading account with Saxo in April 2022, and so far, my experience with Saxo has been amazing. They have an excellent customer support, they are always available to help you with any question or issue you might have. They have a great and easy to use trading platform. It is easy to transfer securities to Saxo from other brokers. They provide their clients with all sorts of different research reports.
August 12, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Alimzhan.
We are very thrilled to hear your positive feedback about our platform and services.
We always strive to make the platform as user-friendly as possible, so we make sure that our clients get the best experience, and are glad that this has been the case for you.
If you have any other question, please call us, or write, we are always happy to help you.
I wish you a very pleasant day.
Kind regards
Zena, Client Service.
Never ever open an account with this…
Never ever open an account with this broker! They have minimum deposit of 10 000 USD which would make one think they offer a good conditions. Well, not really. It seems they think that the money depositet should serve only them. If you are a regular long term investor who invests in stocks and expects dividend income this is not the place. They charge 2-3% annual fee per stock you hold so if you are waiting to get some dividend good luck! The fee will most certainly eat the dividend. Additionally, they have inactivity fees and as I found out they may close automatically a non-margin position just because you do not have margin to cover for their "inactivity fees". Absolute joke. I have an account with 3 more brokers and never seen anything like this before. Unbeleivable. I really wonder how those guys are in the business still.
August 11, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Martin,
We are very sorry to hear that your experience with Saxo was a negative one.
The first fee you are referring to is custody fee, which is applicable when you are holding open positions in cash products like stocks, ETFs and others. At Saxo we want to be transparent regarding our fee schedule, which is why prior to making any trade, under Trading Conditions - Costs, you can select the amount of shares and holding period, and see the fees that will be applicable, such as custody fee.
The second fee you have mentioned, inactivity fee, is applicable when there is no trading activity on the account over a period of 6 consecutive months, and it is one of conditions of having an account with Saxo. Detailed information on both of these fees is provided both at our website and support center, but if you have any questions regarding these fees, our support agents would be happy to answer questions about the specifics.
With regards to the last point you have mentioned, it is not correct that Saxo would automatically close positions. Since your review concerns cash positions, there is no margin applied either, as these products are not traded on margin.
The positions are closed if the account has a negative cash balance for a prolonged period of time. In that case, a notice is sent to fund the account, and sufficient time is provided to do so. If no actions are taken prior to deadline, only then the positions will be closed.
Hopefully this explains the situation you have described in your review. Despite the review being a negative one, we thank you for sharing your experience, and we will make sure to use your feedback to ensure that information regarding our fees is even more accessible.
Should you have any questions on the above, please do not hesitate to reach out to our customer support.
Wish you a great weekend,
Valery
Rewiw
Very satesfied, all the best, Mr. was great, very helpfull. Thank you
August 9, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Dear Brigita,
Thank you very much for leaving a review about your service interaction with Patrick. It's a joy to hear that you've received the help you needed, and satisfied with your experience, and I'll pass on your thanks to Patrick.
Don't hesitate to reach out again should you need further assistance.
Kind Regards,
Elena, Client Service
Thanks to Operator to resolve my case
Hello there,
I have been dealing with this case for a long time and with different operators without any success. But Brian took my case with proper customer care and centricity and solved or at least sent me clear feedback with notification as everything has been resolved successfully.
July 27, 2022
Unprompted review
Reply from Saxo Group - Saxo CEE
Hi Elshan,
Although I'm sorry to hear that you had a case that was aging to begin with, I'm overjoyed to hear that Brian was able to give the service and attention required to provide the experience that we strive for, and it will be a pleasure to share your feedback internally.
Thank you for sharing your feedback with us, and please don't hesitate to get back in touch should you need further assistance again.
Kind Regards,
Elena, Client Service
Reply from Saxo Group - Saxo CEE
Dear Gunter,
Thank-you for taking the time to leave a positive review, we are glad to have you with us.
If you have any questions or require assistance, please do not hesitate to contact our client service team. You can find the details about how to do that here:
http://spr.ly/62049zsYZv
Kind Regards,
Elena, Client Service
Overall
Overall, I had a pleasant experience trafing on your platform but I have a major inconvenience: I can't trade US ETF's because you ranked me as retail trader.
In these conditions, I have to use another trading platform for ETF's which is a bit difficult to manage. In my opinion, you have to leave it to the client's choice if he wants to trade ETF's or leverage ETF's.
July 6, 2022
Reply from Saxo Group - Saxo CEE
Dear Ionut Sebastian,
We are happy to hear that you enjoy the platform and have had an overall pleasant experience at Saxo.
In regards to restrictions on ETFs, we would have to stipulate that Saxo has no intention or motivation to limit the choice of instruments you can trade. This issue is rather connected to the regulation, to be exact - Packaged Retail and Insurance-based Investment Products (PRIIPs) that came into effect on 1st of January 2018. In short, this regulation requires that there should be a Key Information Document (KID) present for an ETF, otherwise Saxo can't facilitate trading these instruments for retail customers.
We do, however, appreciate that it can be frustrating to see an error message when trying to trade these ETFs, and as a partial remedy we have developed ETF availability tool, which we hope you will find useful. (The link is available at http://spr.ly/62048zsQSC)
You have also mentioned being a retail trader/customer, and that is indeed something that is set by default. However, you can always request to reclassify to professional customer, which would then give you access to trade these ETFs without KID. Reclassifying to professional has serious implications, such as you would waive some of the account protections that you currently have, therefore we would kindly ask you to reach out to our customer support to ensure that you have all the necessary information before making the decision to reclassify.
Thank you for the time to leave a review, and while the above answer does not instantly resolve the issue you have mentioned, I hope that it provides a sufficient explanation.
Best regards,
Valery
For the big boys
If you're serious about investing and not day trading and crypto and stuff, this is where you need to go.
July 6, 2022
Reply from Saxo Group - Saxo CEE
Dear Client,
Thank you for the positive feedback.
We truly appreciate you taking the time to leave us this great review and would continue in striving to deliver a greater experience for all our clients going forward.
We look forward to hearing from you again.
Thank you!
Warmest regards,
Client Services
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