I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
Company replied
Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
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Anurag dealt with my issues promptly…
Anurag dealt with my issues promptly and resolved the matter to my satisfaction. He then followed up with a personal phone call. Very impressed.
February 16, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Darren,
We’re thrilled to hear that our colleague addressed your issues promptly and to your satisfaction.
Anurag exemplifies the dedication we strive for in our client service team, and your feedback is invaluable in helping us maintain and improve our service standards. We are delighted that you are impressed with the support you received.
Should you need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help.
Best Regards,
Julie, Client Service
Was very helpful
Was very helpful. Understood the issues and showed great patience in solving. Very friendly and kind person. I am sure he has a great future ahead 👏👏👏
February 4, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sanjiv,
Thank you so much for your kind words and positive feedback. It's incredibly rewarding to hear that you found the assistance helpful and that your issues were understood and resolved with patience and friendliness.
Your comments are a great encouragement and motivate us to continue providing the best service possible.
Please feel free to reach out if you ever need any more assistance or have further questions. We’re always here to help!
Best Regards,
Julie, Client Service
Great support service
Support service has always been very helpful and patient in guiding and answering qustions.
February 4, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jas,
Thank you for taking the time to share your positive experience with our support service. It’s wonderful to hear that you find our team helpful and patient in guiding and answering your questions. Providing exceptional service is our top priority, and your feedback serves as invaluable encouragement.
We’re delighted to know that our efforts are making a meaningful difference for you. Should you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to support you!
Best Regards,
Julie, Client Service
Super helpful on every question asked
Super helpful on every question asked. Certain about information which gives confidence.
January 29, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Hanisha,
Thank you for your positive feedback! It's fantastic to hear that you find our assistance helpful and that the information provided gives you confidence.
Your trust and satisfaction are incredibly important to us, and your words reinforce our commitment to delivering reliable and effective support.
If you have any further questions or need additional information, please don't hesitate to reach out. We're here to ensure you have everything you need.
Best Regards,
Julie, Client Service
Excellent customer service support from…
Excellent customer service support from ViVek. He was very knowledgable with all queries and concerns with regards to setting up an account . He was also prompt in following up the account set ups and followed up with a phone call to inform me account was all ready. An overall pleasing and helpful experience. Highly recommend Saxo and their customer support.
January 6, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jo,
We're happy to hear that you had a pleasing and helpful experience with Vivek!
We appreciate your kind words regarding the support you received during your account setup. It's great to know Saxo's service associate was knowledgeable and prompt. Thank you for recommending us!
Best Regards,
Julie, Client Service
His patience and understanding
January 12, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Frank,
Thank you for creating this positive Review. It is highly appreciated.
Kind Regards
Klara, Saxo Bank
Customer service (Vivek) was great
Customer service (Vivek) was great. I had issues with depositing my funds for the first time, CS responded quickly, gave detailed explanation on how the processing works and what to do next time to ensure a smoother process. Thankyou!
January 8, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Customer,
Thank you so much for taking the time to share your positive experience with our customer service team. We're thrilled to hear that Vivek was able to assist you effectively and provide clear guidance regarding your deposit process.
Ensuring a smooth and seamless experience for our customers is our top priority, and we're glad that Vivek could help make your transaction easier.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for your kind feedback.
Best Regards,
Julie, Client Service
customer service rep was straight to…
customer service rep was straight to the point and helpful
January 5, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lester,
Thank you for your feedback. We're delighted to hear that our customer service representative was straightforward and helpful in addressing your needs. Providing effective and efficient support is always our goal.
If there’s anything else we can assist you with, please feel free to reach out. We appreciate your kind words and look forward to serving you again.
Best Regards,
Julie, Client Service
Very precise and swift respond
Very precise and swift respond. He listen and understand clients need and solve the problem swiftly. Very satisfied experience.
December 29, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kin,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience and felt your needs were understood and addressed swiftly.
Your satisfaction is our top priority, and we are grateful for the opportunity to assist you!
Best Regards,
Julie, Client Service
Deposit Transfer
He was in constand communication with me, and was of great help throught live chat and on the phone.
December 26, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Justin,
Thank you so much for your kind words!
We are delighted to hear that your experience with Saxo was positive and that the communication was both helpful and effective.
It's our priority to ensure you feel fully supported, and we're thrilled that our colleague was able to assist you seamlessly through live chat and phone.
Should you need any further assistance or have additional questions, please feel free to reach out at any time. We're here to help!
Best Regards,
Julie, Client Service
Great customer service support
I had the problem link my account for withdrawing. Only a short while after I submitted the ticket, Vivek who is customer service in Singapore called and explained me the cause of my problem. After I submitted more information and some document, they took only another day to fix my problem. When the problem get fixed, the same customer support called to update me that my problem was resolved successfully. Kudos to their service
December 24, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Prasert,
Thank you so much for your wonderful feedback! We're thrilled to hear that Vivek provided you with prompt and effective support. It's our priority to ensure that any issues are resolved swiftly, and I'm glad we could assist you in linking your account for withdrawal.
Your kind words about your experience inspire us to continue delivering top-notch service. I'll be sure to pass along your kudos to Vivek and the team, who will be delighted to hear this.
If there's anything more we can assist you with, please don't hesitate to reach out.
Best Regards,
Julie, Client Service
Great speed and efficiency in…
Great speed and efficiency in addressing the problem
December 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Edwin,
Thank you for your wonderful feedback!
We're thrilled to hear you appreciated the speed and efficiency of our service.
It’s our goal to make your experience seamless and pleasant. Your kind words mean a lot to us!
Best Regards,
Julie, Client Service
Shivanki - Awesome
Shivanki was exceptionally clear and concise. Was very patient. Great job
December 18, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ralph,
Thank you for your wonderful feedback! We're thrilled to hear that Shivangi provided clear, concise, and patient assistance. It's great to know her efforts made a positive impact.
We appreciate you taking the time to share your experience!
Best Regards,
Julie, Client Service
Great service from Fabian at Saxo…
Great service from Fabian at Saxo Singapore to resolve my account re-opening issues. Thank you.
December 17, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Alex,
Thank you so much for your kind words! We're delighted to hear that Fabian provided such excellent service to resolve your account re-opening issues.
Your satisfaction is important to us, and we appreciate you sharing your experience!
Best Regards,
Julie, Client Service
Problem resolved
My enquiry was promptly addressed & issue resolved within the day.
December 10, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear SDas,
Thank you so much for your lovely feedback!
We're delighted that your inquiry was swiftly handled and resolved within the day. It's wonderful to know you're happy with our service. We truly appreciate your kind words!
Best Regards,
Julie, Client Service
Courteous and Prompt assistance.
Mr. Vivek sounds very polite and friendly. He assisted my queries promptly and provided me with the necessary information.
December 12, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jesslyn,
Thank you so much for your lovely feedback! We're glad to hear that Vivek took great care of you. It's wonderful to know you felt supported and got the help you needed. We appreciate your kind words!
Best Regards,
Julie, Client Service
saxo service personnel is very responsive
saxo service personnel is very responsive - you can count on them to respond to you promptly!
December 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ren Tze,
Thank you so much for your kind words towards our colleague Vivek! We're thrilled to hear that we have been responsive and that you feel confident in our prompt replies. Providing timely and reliable support is something we strive for every day.
Your feedback encourages our teams to continue delivering the high standard of service you expect from us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best Regards,
Julie, Client Service
The customer support agent was polite…
The customer support agent was polite and able to resolve my issues quickly.
December 5, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear CK,
Thank you so much for your kind words and feedback. We're thrilled to hear that our customer support agent was able to assist you promptly and effectively. Providing polite and efficient service is always our goal, and it's wonderful to know that we met your expectations.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best Regards,
Julie, Client Service
Call centre is very professional and…
Call centre is very professional and informational in handling queries
November 27, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Benjamin,
Thank you for sharing your positive feedback with us. We're delighted to hear that our call center team provided professional and informative assistance with your queries. Ensuring our clients receive knowledgeable support is a top priority for us, and your words affirm that commitment.
Thank you for making our day with your 5-star rating!
Best Regards,
Julie, Client Service
Knowledgeable and helpful CSO
- Knowledgeable
- Helpful: went beyond my question to provide additional information that are tangential to my question
- Provide clarity on the user interface of the platform
November 25, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Client,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that our service associate was knowledgeable and helpful in addressing your needs. It's wonderful to know that they went above and beyond to provide additional insights and clarity on the platform's user interface.
We're committed to ensuring your experience with us is as seamless and informative as possible, and your comments reaffirm that dedication.
Thank you once again for your encouraging feedback!
Best Regards,
Julie, Client Service
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