I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
Company replied
Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
Company replied
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
Company replied
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
Company replied
Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with Shivangi (5 stars) but I am disappointed in Saxo (1 Star or less)
Saxo downgraded my account without telling me that it meant that my substantial cash deposits would not earn interest. Upon discover this, I contacted the helpline and reached Shivangi. She was patient and managed the situation well despite the fact that she had a very unhappy customer on the line. She promised to follow up within two days and she did so and was able to have my account changed. I am very happy with the outcome as it relates to Shivangi. I am not happy that Saxo downgraded my account without fully informing me that it meant my cash would not earn interest and I am out USD 12K because of this. I think this is bad customer service. Shivangi gets 5 stars. Saxo barely scores 1 in my opinion.
September 10, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Richard,
I wanted to take a moment to express our sincere gratitude for your feedback. It means a lot to us that Shivangi was able to assist you with your account tier change matter, and we are genuinely pleased to hear that she was helpful.
We understand that navigating Saxo Rewards and monitoring your account through the platform can sometimes be challenging. To offer more support, we invite you to explore this article, which provides helpful guidance: http://spr.ly/62047AOWXP
Additionally, for further insights into how account tiers and benefits work, please feel free to check this detailed resource: http://spr.ly/62048AOWXu
We understand that changes in account tiers, especially due to insufficient points, can be a concern. In such instances, Saxo does send email notification in advanced to keep you informed.
Your feedback is invaluable to us, and we are committed to working with our commercial team to enhance our communication processes, ensuring you have all the guidance you need during any changes in your account tier.
Thank you once again for sharing your constructive feedback. We genuinely value your input and are here to support you.
Best Regards,
Julie, Client Service
Very clear and knowledgeable
Very clear and knowledgeable. Could answer my questions in the moment with confidence and accuracy.
September 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Helena,
Thank you so much for your kind words!
It’s wonderful to hear that you found Vivek's responses clear and knowledgeable.
We always aim to provide accurate and timely information, and are glad to hear it resonated with you.
Best Regards,
Julie, Client Service
Vivek addressed the issue and promptly…
Vivek addressed the issue and promptly provided updates and details to what happened and action needed to be done.
September 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Benjamin,
We are delighted to hear that Vivek was able to address your issue promptly and provide you with the updates and details you needed.
It's our goal to ensure that every concern is handled efficiently, and it's rewarding to hear that Vivek successfully met your expectations.
Thank you so much for your positive feedback!
Best Regards,
Julie, Client Service
John Wong is a great service officer…
John Wong is a great service officer and had help me on my issue.
September 3, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Maomao,
We're happy to hear that the service provided by our colleague John was helpful in resolving your issue.
We appreciate you taking the time to share your positive experience!
Best Regards,
Julie, Client Service
Good customer service.
Requested to register bank account for withdrawal and got it done within reasonable time. No questions asked except for request for proof of bank statement. Once they received the bank statement, within a few days the account was registered.
Customer service is good. The person who attended is polite and straight to the point. He even made a call from Singapore to inform that it's done.
August 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Tan Rizal,
We appreciate you sharing your experience and we are happy to hear that the bank account registration process was completed efficiently and that our service associate was helpful and proactive!
It's great to know that Saxo's service quality met your expectations!
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Clover Dental,
Thank you for taking the time to share your experience with Saxo Service!
We're glad you have found our service team detailed with their approach and explanations.
This feedback motivates our team to continually strive to do better for our clients!
Best Regards,
Julie, Client Service
Vivek was professional and able to…
Vivek was professional and able to explain my questions well. He was friendly and patient, he cleared my doubts about the fee structure of CFD and EQ
August 12, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Huipau,
We're happy to hear that the explanation of the fee structure for CFDs and Equities was helpful.
We appreciate your positive feedback regarding the professional and patient service you received from our colleague Vivek.
Thank you once again for this motivating feedback, it drives our teams to continuously strive to do better for our clients!
Best Regards,
Julie, Client Service
The helpdesk is very knowledgeable
The helpdesk is very knowledgeable, patient and helpful when addressing all my questions.
August 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Eng Hing Pek,
We're happy to hear that our colleague Vivek was knowledgeable and helpful in addressing your questions.
We appreciate you taking the time to share your positive experience!
Best Regards,
Julie, Client Service
⚠️ Warning
⚠️ Warning: Avoid Trading Platforms with Easy Account Lockouts!
Don’t get trapped by brokers like SAXO! Their strict security triggers lock your account for minor issues. My Nasdaq 100 trades got frozen last week, costing me during the August 2, 2025 dip. Funds were stuck for days, no clear fix timeline. Check user reviews on X before signing up—many report similar nightmares. Stick to platforms with clear unlock processes to protect your investments!
August 2, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Hai J,
Thank you for reaching out to Saxo.
We have conducted a preliminary check and could not locate your account with Saxo.
Please respond back to our request for information so that our teams can investigate further and assist you accordingly.
Best Regards,
Julie, Client Service
Great Customer Support
Saxo has been very thorough in vetting their clients to ensure compliance with regulations. This gives investors like me much assurance that it is a platform I can rely on. Their customer service has also been great - quick response with attentiveness and guidance. John Wong in particular deserves mention for his excellent customer support and diligent follow-up of my case!
July 30, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Koh,
We're happy to hear that our thorough client vetting process provides you with assurance.
We appreciate your kind words about our colleague John and are glad you found the support attentive and helpful.
We will be sure to pass along your recognition for the excellent support and diligent follow-up you received.
Thank you for your positive feedback!
Best Regards,
Julie, Client Service
Polite and professional
Polite and professional
Vivek was polite and able to guide me on my queries regarding the transfer of securities. However, he could have given me some information such as what documents I need to prepare and how many days it typically need to complete the transfer.
July 25, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Valerie,
We're glad you found our colleague Vivek polite and helpful with your questions.
We also appreciate your constructive feedback about including details on required documents and transfer process time. We will take this back to our working group to improve our service approach and processes.
Thank you once again for taking the time to share your service experience.
Best Regards,
Julie, Client Service
Knowledgeable and fast response.
July 15, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Yi Zhou Tan,
Thank you so much for your excellent review of our services. We are so happy to hear that you've got the assistance you needed. You are more than welcome to contact us again, should the need for assistance arise.
Best regards
Henrik, Saxo Bank
Reply from Saxo Group - Saxo Singapore
Dear Jason,
Thank you so much for sharing your satisfaction towards Saxo Client Services!
Your positive feedback encourages our team! Thank you so much for brightening our day!
Best Regards,
Julie, Client Service
Highly irresponsible company I have…
Highly irresponsible company I have ever encountered.
Nobody take ownership of the client's feedback & complain. I wonder how they will survive in this competitive world !!!
KYC & Customer Service sucks !
June 30, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Paul,
Thank you for your feedback, and for highlighting this matter to us.
Saxo aims to provide better trading experience to valued clients like you, and your feedback is always important to us.
As we are unable to identify you through this channel, please reach out to us so that our teams can investigate further and locate the emails in question to assist you: http://spr.ly/620484oN7E
Best Regards,
Julie, Client Service
Thanks Anurag for the details
June 18, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir Ravi,
Thank you for your message.
We appreciate your kind words. Should you have any further questions or require additional support, please do not hesitate to reach out.
Kind regards,
Saxo Bank
Great customer service
Great customer service, patient and detailed explanation which were not difficult to understand for an investor with very basic knowledge of trading.
June 11, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear LK,
Thank you very much for taking the time to share your positive service experience with my colleague. We look forward to supporting you again next time if you have further questions. If you have friends who wish to open an account, you can share this link with them, and they will receive 500 DKK in commission credits to get started. They can find out more at this link: Refer Saxo to a friend and help them make the most of their money | Saxo Bank
http://spr.ly/620444KZV4
Kind regards
Louise, Client Service
Reply from Saxo Group - Saxo Singapore
Dear MM,
We're glad you had a great experience with our colleague Vivek!
Our team appreciates your positive feedback and is here to help you.
Thank you!
Best Regards,
Julie, Client Service
Great Problem Solving
Attitude to help solve the problem, understanding of the problem, and ability to suggest solutions that could solve the problem.
June 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Avijit,
We appreciate you sharing your feedback!
We're happy to hear that our team demonstrated a helpful attitude, problem understanding, and effective solution suggestions.
Thank you for encouraging Saxo Client Service with your review!
Best Regards,
Julie, Client Service
Corporate act. depart. FAILURES
A $55,000 frozen asset ( CFD ) due to incompetence of Saxo securities - Trader Go platform. Next to no explanation extremely poor communication or even acknowledgement. Dividends paid then removed. Then given back. Took one half year to get position corrected. Planning to move platform asap as I can't trust the efficiency of this. Only after threatening legal action and reporting to MAS the monetary authority Singapore, did they resolve this issue.
Finally a communication began with one staff member who was knowledgeable, responsive and sorted my issues. Thanks Mr A.K. (Anurag).
I am however left extremely troubled and disappointed by the whole problem. The stress created in my family together with a medical condition ( heart ICD ) was insufferable. This should not have taken 6 months to rectify. The trust in this platform has gone. Sorry I will be moving.
December 28, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear William,
We appreciate you sharing your experience with our colleague Anurag.
We are very sorry to hear about the difficulties you encountered, especially the impact on your well-being.
We're glad the issue was resolved, and we'll review the circumstances to improve our processes.
We value your feedback.
Best Regards,
Julie, Client Service
Fantastic experience from Shivangi
Fantastic experience from Shivangi, prompt, customer centric and always clear on communication and action, thank you
May 21, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Richard,
We're happy to hear that you had such a fantastic experience with our colleague Shivangi!
We truly appreciate your positive feedback regarding the prompt communication and customer-centric actions.
Thank you!
Best Regards,
Julie, Client Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.