I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
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Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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See what reviewers are saying
I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
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Appalling customer service, slow response when my account was froozen
Saxo Go in Singapore – really poor customer service, long response times, clunky systems and incompetent and unresponsive staff. I would not recommend this platform.
I was sent a request to update my personal details and source of funds, which I complied with. My profile clearly states that I am retired and over 60. However, my account was frozen, as I was told I had not given details on i) My employer ii) My salary iii) How long I had worked. Clearly nobody thought that someone who is retired would not need to give this information.
I resent the same details about the sale of my flat but after spending a lot of time on emailing their staff and raising cases. After three days of requests that someone senior call me back, nobody called me. When you raise a case online you receive the reply that they will reply within five working days. If you raise a complaint, it could take five weeks to receive a reply.
After almost three days of emailing, my account was unfrozen. I pointed out that it is common sense that I would not have an employer and a salary if I am retired but nobody could give me an explanation.
During this time that my account was frozen I missed substantial buying opportunities.
The customer service staff would not give me the contact details of any manager and not commit to when someone would reply to me, despite having an account with a large amount of funds in it. I was not allotted one person to answer my enquiry and for three days had to explain the situation from the beginning to three different people, who appeared to be in India. I was told that the compliance dept closed at 6 pm and they would get back to me when they got back to me.
They have a clunky online customer service, sometimes you can wait for ages to be connect to an agent and I have frequently been cut off.
I am still waiting for an explanation on why my account was frozen.
Appalling customer service, especially if you have any issues. I would use one of the US share trading accounts.
June 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir/Mdm,
We appreciate you bringing this to our attention.
We regret to hear about the difficulties you experienced with our customer service and the freezing of your account.
The delay in resolving your issue and the lack of clear communication are not the standards we aim for.
Your feedback regarding the request for employer details, the response times, and the multiple points of contact is valuable.
We are looking into these issues to improve our processes and prevent similar situations in the future.
Best Regards,
Julie, Client Service
Anurag was very professional and…
Anurag was very professional and patient with me
June 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Madanjit,
We appreciate your positive feedback.
We're happy to hear that you found our team member Anurag to be professional and patient.
Thank you!
Best Regards,
Julie, Client Service
Efficient.
June 3, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Bonjour,
Merci beaucoup pour vos aimables paroles. Nous sommes ravis de savoir que nos réponses et explications vous ont été utiles. Votre satisfaction est notre priorité, et nous sommes heureux que vous ayez trouvé notre personnel compétent et bienveillant.
Cordialement,
Victor
best experience ever in Saxo
best experience ever in Saxo , thank you so much !!!! great help , will recommend Saxo to friends , please give Anurag a raise!
June 3, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Syu,
We're happy you had such a positive experience!
It's great to hear that Anurag's assistance was helpful.
We appreciate your recommendation and will certainly recognize the team member for their exceptional support.
Best Regards,
Julie, Client Service
The customer service officer
The customer service officer - Anurag is very patient with my queries. Appreciate his professionalism.
June 3, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Zane,
We appreciate you taking the time to share your feedback.
We're happy to hear that you received patient and professional support from Anurag.
Thank you for your positive comments!
Best Regards,
Julie, Client Service
Finally someone who cares about the customer.
It's always difficult dealing with online technology issues around your banking and in this case investment accounts, particularly when it involves a change of details, that have complications and old information attached to them. But Vivek did a terrfic job. Was responsive and prompt, following up with me each step of the way. It was such a relief, as typically I anticipate the worst with these sorts of calls, but in this case it was exceptionally smooth sailing and very clear what i needed to do to resolve my issue.
June 2, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Dean,
We appreciate you sharing your experience.
We're happy to hear that the handling of your investment account details change was smooth and clear.
It's great to know that our team member Vivek was responsive and helpful in resolving your issue.
Best Regards,
Julie, Client Service
Great client support from Shivangi
Shivangi was a wonderful client support officer and was able to review and support my queries in a timely manner. She made sure to follow up with a call back once it was processed within Saxo, which i greatly appreciated. She made a stressful experience, much less stressful because of the support and follow-through she offered. Thank you.
May 28, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ling,
We're happy to hear that the support provided was helpful and timely!
We appreciate you highlighting the follow-up you received.
We aim to make every experience as smooth as possible, and we appreciate your feedback towards our colleague Shivangi!
Best Regards,
Julie, Client Service
Excellent user interface
Excellent user interface
Excellent customer support
Excellent useful information sharing about latest market
Thank you for keeping high value service
May 27, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Brahman,
We appreciate you taking the time to share your positive experience.
We're happy to hear that you find our user interface and customer support excellent, and that you value our market insights.
Thank you for your high praise that has made our day!
Best Regards,
Julie, Client Service
Ritika, a true professional
Ritika aside from being kind, have been on time and on point throughout the different steps of my request. Ritika has been able to understand my issues and give swift answers. Ritika is a true professional and it has been a pleasure to deal with her. I think she represents the company you are. Thank you!
May 26, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Martin,
Thank you for your positive feedback! We are very happy to hear that you had a good experience with our client service team and that we have been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated.
If you have friends who are looking to sign up for an account, by sharing the below link, they will receive free commission credits to get them started. They can learn more at the following link: http://spr.ly/62045N4ABS
Kind regards,
Karl | Client Services Saxo
Excellent help on platform
Vivek was very helpful with the issues I had on Saxo platform. He understood the issue at hand very quickly and could guide me
May 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir/Mdm,
We're happy to hear that Vivek's guidance on the platform was helpful and that the issues were resolved quickly.
We appreciate your feedback!
Best Regards,
Julie, Client Service
5 Start Support
Shivangi was very helpful. She is clear, professional, polite and knowledgable. She was also proactive in taking the necessary steps to problem-solve resulting in great support with an important matter. Thank you Shivangi. You've really helped and I appreciate it. Chris
May 19, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Chris,
We appreciate you taking the time to share your feedback.
We're happy to hear that you found our team member Shivangi to be helpful, clear, professional, polite, and knowledgeable!
We're glad their proactive problem-solving provided great support.
Best Regards,
Julie, Client Service
Good
Ritika was friendly and helpful. Her calm and professional demure with her in depth knowledge of the company products had helped to solve my issue and recommended services which Saxo could offer.
May 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear JC,
We appreciate your kind words regarding the support you received!
We're happy to hear that Ritika's expertise and recommendations were helpful in resolving your issue!
Best Regards,
Julie, Client Service
Proactive
He took the time to jump on a call and helped me through my query
May 2, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Shreya,
We appreciate you taking the time to share your feedback.
We're thrilled to hear that you had a positive experience with our colleague!
Your positive review brightens our day and serves as a constant reminder of why we love what we do!
Best Regards,
Julie, Client Service
Vivek is very helpful and patience
Vivek is very helpful and patience. My English is not good but Vivek explains very clear and solves my problem.
April 30, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Nancy,
We're so glad to hear that you had a positive experience!
We strive to provide excellent customer service, and we're happy that Vivek was able to assist you.
We appreciate your kind words and feedback.
Best Regards,
Julie, Client Service
super clear and torough
super clear and torough, great clients experience
April 24, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir/Mdm,
Thank you for your kind words! We're thrilled to hear you had a positive experience. We strive to provide clear and thorough service, and we're happy to know we met your expectations.
Best Regards,
Julie, Client Service
Vivek went out of his way to help me
Vivek went out of his way to help me. He gave me a very useful call in my Bangkok hotel and provided the answers that I needed.
Thank you sir.
April 23, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Claude,
We are so glad to hear that you had a positive experience with Vivek!
We are committed to providing our customers with the best possible experience and we are thrilled that Vivek was able to assist you.
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Irene,
We appreciate your kind words and are glad you found our response helpful!
Thank you for making our day with your 5-star feedback rating!
Best Regards,
Julie, Client Service
Thank you Vivek for the exceptional…
Thank you Vivek for the exceptional service and your knowledge of the platform.
April 9, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ash,
We appreciate your kind words and are thrilled to hear you had a positive experience with Vivek!
We strive to provide excellent service and are glad you found Vivek's knowledge helpful in aiding you to move the needle.
Best Regards,
Julie, Client Service
Vivek very patient with his…
Vivek very patient with his explanation. Really appreciate 🙏
April 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Hazel,
We're so glad to hear that you had a positive experience with our colleague Vivek! We appreciate your kind words about Vivek's patience and helpfulness.
We strive to provide excellent customer service and we're happy to know we met your expectations.
Best Regards,
Julie, Client Service
Juliana personally ensured that the…
Juliana personally ensured that the case is resolved in record time. She took personal accountability which I never experienced with Saco bank before that. Case ID
March 20, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Rajat,
Thank you for your positive feedback! We are glad to hear that Juliana was able to resolve your case quickly and that her personal approach made a difference. We strive to always deliver this type of service to our clients.
If you are ever in need of more assistance, do not hesitate to reach out to us again.
Kind regards,
Karl | Client Services Saxo
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