I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
Company replied
Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
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Excellent
Shivangi introduced herself and attended my platform related query very promptly. She followed it up for back to back 3 days until the issue was sorted. She is soft spoken, attentive, listened patiently and attended the query until it is sorted out. She also gave a call back to back inquiring if my query has been resolved. I appreciate all her attention and time.
Dr Shitalkumar SHAH
April 3, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Dr Shital,
We are thrilled to hear about your positive experience with Shivangi.
It's wonderful to know that she was able to provide you with prompt and attentive service. Her dedication to resolving your platform issue, along with her patience and follow-up, are truly commendable.
We appreciate your kind words and will share your feedback with Shivangi.
Best Regards,
Julie, Client Service
What a horrible experience I had with…
What a horrible experience I had with this bank. They forced me to close my account with them because they ceased operations in Asia. That was already bad enough but what was even worst is how they handled the entire process of closing the account. The stocks I was transferring to another broker was botched. They forgot to transfer 2 of the stocks and then it took many weeks later to get resolved. They kept blaming the other bank. For the cash portion in my account, they set up the withdrawal account incorrectly and it took a month to get my funds back and I had to send it again. Largely incompetent workers there. I would never trust my money with them and thankfully I am done with them.
Update: The response I got below relating to the withdrawal account set up incorrectly was an error on Saxo's end. They set up the incorrect corresponding bank for the currency even though the correct one was provided to them. This error caused the payment to be rejected. Sure mistakes happen, but to get my rejected payment back took about a month. I told them the payment was sitting at their corresponding bank and even provided them the tracing number for the payment. That was a large sum of money that was sitting idly when I was supposed to use that money for another investment. They refused to compensate me for this delay. Not even a penny worth of interest. So, their bank mistake caused a financial loss for myself. With regards to the stock transfer. They kept on saying that they didn't get a response from recipient bank...yet they transferred all my stocks but 2 of them. This has nothing to do with the common delays that can occur during stock transfers as mentioned below. My issues were not due to standard and common reasons. They were caused by mishandling of the requests from Saxo Banks staff. Again, as I said, incompetence on their part.
March 31, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Dan,
Thank you for your feedback. We appreciate you bringing these issues to our attention.
Related to Saxo's exit from certain jurisdictions, written notifications and a notice period in accordance with the regulatory requirements are always provided to ensure that such business changes are managed thoughtfully, and clients have sufficient time to organize their holdings and cash withdrawals.
We would like to highlight that Saxo did not cease operations in Asia, but only from certain jurisdictions. For more information on the countries supported by Saxo, please refer to: home.saxo
Related to securities transfers, we refer you to our support article that provides guidance and clarity into the time required - the time to complete the process will vary depending on how quickly the counterpart responds and complies with Saxo's request. If there is no dependency on the counterpart or the custodian, the transfer usually takes 15 business days to complete: https://www.help.saxo/hc/en-sg/articles/360001270546-How-do-I-request-a-securities-transfer
When withdrawals concern foreign currencies, there are typically several parties involved. Unfortunately, on rare occasions, it can happen that funds get stuck with any of the parties involved, which can cause a delay before funds reach the final beneficiary account: https://www.help.saxo/hc/en-au/articles/360001253343-Delays-in-deposits-and-withdrawals
We take all customer feedback seriously and are committed to providing a positive experience for all our clients.
If there is an outstanding matter unresolved, please reach out and we will investigate the issues you have raised: https://www.help.saxo/hc/en-sg/articles/360001255683-How-do-I-request-support
Best Regards,
Julie, Client Service
Beyond Customer Service
There was an error in the numbers displayed as %1D and Day P&L which I explained to Shivangi. In a first step she handled the process to get IT to make a correction. Again it looked incorrect. She then got the formulae used from IT, took the trouble to do a sample calulation and painstakingly explained the exact definitions and calculations of the displayed fields. The sincerity shown in satisfying a Customer query was exemplary. Saxo is fortunate to have her on the Help Desk.
March 21, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir/Mdm,
We appreciate you taking the time to share your positive experience.
It's wonderful to hear about your satisfaction towards the help and support you received from Shivangi. We're glad that she was able to resolve the issue and provide you with a clear understanding of the calculations involved.
We strive to provide excellent customer service, and we're proud to have employees like Shivangi who go above and beyond to ensure our clients are satisfied.
Best Regards,
Julie, Client Service
Problem resolution
Problem resolution, Clear articulation of all things that need to be done for ensuring the resolution and sharing of TAT for the likely solution
March 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kumar,
Thank you for your kind words towards our colleague Yashi and for taking the time to share your positive experience.
We appreciate your feedback and are glad that you found our problem resolution process to be clear and efficient.
We strive to provide our customers with the best possible experience and are always working to improve our services.
Best Regards,
Julie, Client Service
Helpful and Efficient
she understood my issue immediately, resolved it within a short amount of time and kept to her word by calling me back.
March 11, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Faye,
Thank you for your kind words!
We're delighted to hear that our team member was able to understand your issue quickly and resolve it efficiently.
It's wonderful to know that her commitment to following through with her promise to call you back made a positive difference for you.
We appreciate your feedback and are always here to help!
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Sareena,
We appreciate you taking the time to leave a review.
We're glad to hear that you found our service helpful and that your questions were answered clearly!
Best Regards,
Julie, Client Service
Rikita did an excellent job in…
Rikita did an excellent job in resolving my complaint
March 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Gary,
We are so glad to hear that you had a positive experience.
We appreciate your kind words about Rikita's assistance and have conveyed your feedback to her line manager.
Thank you for making our day with your 5-star rating!
Best Regards,
Julie, Client Service
Client Service Feedback
I dealt with a lady from your Client Service team called Julianna, with a number of queries including one regarding securities transfers. I am very busy and don't normally waste time on feedback. But I felt compelled to do so as she was so proficient on all the details, very clear in her communications, and overall very professional and helpful.
March 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ryan,
Thank you so much for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with our Client Service team and appreciate your kind words about Julianna's professionalism, expertise, and helpfulness. We have conveyed your appreciation towards our colleague to her line manager.
We strive to provide exceptional service to all our clients, and it's rewarding to know that we met your expectations!
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Angeline,
Thank you so much for providing a 5-Star Rating towards Saxo's Client Service.
Your positive feedback encourages our team! Thank you so much for brightening our day!
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Rahimin,
We can’t thank you enough for the kind words about Saxo's Client Service.
Your review means a lot to us and lets us know we’re on the right track!
Best Regards,
Julie, Client Service
Well articulation with clarity
Well articulation with clarity. He was with me throughout the session and guiding me with clarity. Very good.
February 25, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear SOM Sharma,
We're so happy to know our colleague Shivam exceeded service expectations and played a part in your positive experience with Saxo!
Thank you so much for encouraging our team with this feedback!
Best Regards,
Julie, Client Service
Appaling support, after very slow account opening
Their support is appaling and they usually have no clue. Their preferred mode of communication is via chat, which is an app of bad quality: you have to type your query several times and the chat does not allow copy-paste. They often close the chat abruptly because they can't understand a simple query, even if you are still trying to explain. The people who interact with the customer seem like a bunch of untrained people, unfit for the task. I would recommend IBKR, much more professional.
February 11, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Yoyo,
Thank you for taking the time to leave a review and for sharing your constructive feedback.
Saxo aims to provide better trading experience to valued clients like you and your feedback is always important to us.
As we are unable to identify you through this channel, please reach out to us so that our teams can investigate further and locate the emails in question to assist you.
To reach us: https://www.help.saxo/hc/en-sg/articles/360001255683-
Best Regards,
Julie, Client Service
Very helpful customer service to verify…
Very helpful customer service to verify my identity after I lost access to my old phone number
February 10, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear David,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear that our Client Service team hit the mark for you.
Thank you for making our day with this feedback!
Best Regards,
Julie, Client Service
Ashwin understood my requirements…
Ashwin understood my requirements quickly, he coordinated with the backend team , became a single point contact for me and was very prompt in resolving them . He has provided outstanding service
January 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Abhinava,
Thank you for taking the time to share about your experience with Saxo’s Client Service. Such feedback motivates our teams to continuously strive to do better for our clients!
We have conveyed your appreciation towards our colleague Ashvin to his line manager.
Moving forward, should you require any assistance, please do not hesitate to reach out and our teams will be happy to assist you: https://www.help.saxo/hc/en-sg/articles/360001255683-How-do-I-request-support
Best Regards,
Julie, Client Service
He spoke clearly and informed me the…
He spoke clearly and informed me the reason behind the delayed order status.
February 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sherman,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear that our platform hit the mark for you.
Thank you for making our day with this feedback!
Best Regards,
Julie, Client Service
Thank you very much
February 6, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Brajahari,
Thank you for choosing Saxo and for the positive review!
Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
We will continue striving to provide exceptional products/services to make every interaction with us remarkable!
Best Regards,
Julie, Client Service
Helpful service from Anurag in Saxo
Anurag from Saxo was very helpful and polite and took the initiative to find out the answer to my queries
February 3, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Angela,
Thank you for sharing about your service experience with our colleague Anurag, we have conveyed your satisfaction to his line manager.
We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations!
Best Regards,
Julie, Client Service
He could able to resolve all my…
He could able to resolve all my questions and helped me with all my concerns. He is valuable for SAXO services.
January 31, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Rao,
Thank you so much for the perfect rating!
We love seeing our clients happy, and we hope to keep delivering the best for you. If you ever need anything, feel free to reach out.
Best Regards,
Julie, Client Services
He provided me very kind and…
He provided me very kind and understandable support.
January 31, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Keisuke,
Thank you so much for taking the time to provide your feedback on our colleague Vivek.
Your positive comments motivate our teams to continually strive to provide exceptional products/services!
Best Regards,
Julie, Client Service
He is so patient and his guide are of…
He is so patient and his guide are of tremendous help of ease. He makes thing easy to understand especially when you need to move around on Saxo trade platform
January 27, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Patrick,
Thank you for this 5-star review.
I'm glad to hear that the guidance has been helpful and that navigating the Saxo trade platform has become easier for you. If you have any more questions or need further assistance, feel free to reach out to us again.
Kind Regards
Klara, Saxo Bank
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