I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
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Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
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This is my first time using the Saxo…
This is my first time using the Saxo platform, and Vivek from customer care was extremely helpful in resolving the issue promptly. Thank you for the excellent support, Vivek!
January 24, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jabi,
Thank you for the positive review on your experience with our colleague Vivek, we appreciate you taking the time to feedback!
At Client Services, we seek to continually improve our customers' experience.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (help.saxo)
Best Regards,
Julie, Client Service
Helpful and on point
January 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Zhihao,
Thank you so much for sharing your satisfaction towards the services our colleague Vivek has rendered!
Your positive feedback encourages our team! Thank you so much for brightening our day!
Best Regards,
Julie, Client Service
Juliana is a credit to your firm
Juliana was helpful, efficient, understanding, and professional. I appreciate her care and consideration in helping me out. She was resourceful and committed to solving the matter. I am grateful. She is a credit to your firm.
January 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Neil,
Thank you so much for taking the time to provide your feedback on our colleague Julianna.
Your positive comments motivate our teams to continually strive to provide exceptional products/services!
Best Regards,
Julie, Client Service
Very helpful and providing follow up…
Very helpful and providing follow up really quickly.
January 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Maxime,
Thank you very much for the positive review of our service.
I am glad that we were able to answer your questions and that it was a smooth experience.
You are, of course, always welcome to contact us again if you have any other questions regarding the platform or anything else related to Saxo.
We greatly appreciate you taking the time out of your day to review Saxo.
Best regards,
Saxo
It was very helpful
It was very friendly, patient and helpful. I managed to resolve the issue I had and learnt more about the Saxo app in the process. Thank you
December 24, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Chee Low,
Thank you for taking the time to share about your positive experience with our colleague Anurag.
We are delighted to hear about your increased understanding of Saxo's app through the interaction.
Thank you once again for this motivating feedback, it drives our teams to continuously strive to do better for our clients!
Best Regards,
Julie, Client Service
Vivek was very helpful and…
Vivek was very helpful and accommodating and he worked on resolving my case in a timely manner. He also handled my call with much patience and understanding. Thank you, Vivek.
December 19, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Pamela,
We are extremely happy that you had a positive experience, and we are grateful for your feedback.
Its heartwarming to learn of Vivek's thoughtful assistance which resulted in a resolution to your case. We have conveyed your appreciation towards our colleague Vivek to his line manager.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (help.saxo)
Best Regards,
Julie, Client Service
Mr Pradul is by far the most helpful…
Mr Pradul is by far the most helpful staff from SAXO, he not only answered my questions but also tried his best to explain every detail to me.
December 18, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear KM,
We can’t thank you enough for the kind words about our colleague Pradul.
Your review means a lot to us and lets us know we’re on the right track!
Best Regards,
Julie, Client Service
Competent agent whom gave me the exact…
Competent agent whom gave me the exact answers that I was looking for! Thanks
December 17, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Charlie,
Thank you for sharing your positive feedback towards the support you have received from our colleague.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Thank you!
Best Regards,
Julie, Client Service
Vivek has been very helpful in…
Vivek has been very helpful in answering my queries and doubts.
December 16, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear K Yeong,
Thank you for taking the time to share your feedback towards the support received from our colleague Vivek.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Thank you!
Best Regards,
Julie, Client Service
Saxo is exiting its business in NZ and…
Saxo is exiting its business in NZ and we are faced with the unenviable task of finding a new broker and transferring everything out. The transfer process is very confusing. We have used the online chat multiple times and going in circle. Fortunately, we called and spoken to Vivek the customer service person. He is very knowledgeable and patient in walking us through the transfer process. We completed the transfer process at the end with help from Vivek which is a good outcome.
December 12, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lim,
We appreciate your constructive feedback, and the grace and patience you have extended to our team during this transition period.
Thank you so much for also sharing your satisfaction towards the support our colleague Vivek has rendered.
If you do require any additional support, please reach out so our teams may assist you accordingly: How do I request support? – Saxo Australia Support
Best Regards,
Julie, Client Service
FINALLY Saxo got its act together
Freaking FINALLY Saxo has gotten their act together and I got a experienced, knows the platform and understood the customer’s request and gave the answer smoothly and efficiently
December 3, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Traveen,
Thank you so much for sharing your satisfaction towards the services our colleague Vivek has rendered!
Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
We will continue striving to provide exceptional products/services to make every interaction with us remarkable!
Best Regards,
Julie, Client Service
It has a great trading platform and…
It has a great trading platform and user friendly.
November 18, 2024
Reply from Saxo Group - Saxo Singapore
Dear Kheng Boon,
Thank you for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear that our platform hit the mark for you.
Thank you for making our day with this feedback!
Best Regards,
Julie, Client Service
Vivek was very professional and…
Vivek was very professional and efficient. He explained the process for closure of my account very clearly and described how long it will take SAXO operations to process outstanding issues and provide a closure notice. I left the call fully satisfied.
November 15, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Mark,
Thank you for acknowledging Vivek professionalism and efforts in your feedback. We have communicated your satisfaction to his line manager.
It’s heartwarming to receive such positive feedback.
You've made our day!
Best Regards,
Julie, Client Service
Great explanation with lots of patience
Pradul answered all of my questions and explained in detail all of the nitty gritty questions that I had on my CFX and roll over fee. He also used easy to understand examples for me to fully understand. He was very helpful in also guiding me to the specific reports that I can look into as well as some specific articles on the help.saxo which may help me in the future to better understand some details of certain investment types.
November 8, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear MS,
Thank you for taking the time to outline your service experience with our colleague Pradul.
It is heartwarming to hear that the interaction helped you overcome the challenges you were facing.
We have conveyed your appreciation towards our colleague to his line manager.
Thank you so much for encouraging our team with this feedback!
Best Regards,
Julie, Client Service
Pradul in the call was great with me
Pradul in the call was great with me, guiding me with partience through the process which i have never done before and providing with additional explaination and information where required.
The majority of securities was dealt with and there was a rest of two. I trust in him that he will do his best to find a solution for them - I want to keep those two securities.
October 21, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Filser/Frank Thomas,
We are extremely happy that you had a positive experience, and we are grateful for your feedback.
Its heartwarming to learn that the services rendered by Pradul on your securities transfer requests were of high standards! We have conveyed your appreciation towards our colleague Pradul to his line manager.
Should you require any assistance in future, please do not hesitate to reach out and our teams will be happy to assist you.
How do I request support? – Saxo Singapore Support (http://spr.ly/62043qtInR)
Best Regards,
Julie, Client Service
Extremely helpful and patient.
October 17, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jonathan,
Thank you so much for sharing your positive experience with our colleague Pradul.
Your positive feedback encourages our team! Thank you so much for brightening our day!
Best Regards,
Julie, Client Service
Great service/ troubleshooting provided…
Great service/ troubleshooting provided by Pradul. He was responsive to my request and provided me with the required information timely and even gave me a follow up call to make sure I have all the documentation. 5 stars for Pradul, keep up the excellent work!
October 16, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jess,
We are extremely happy that you had a positive experience, and we are grateful for your feedback.
Thank you for the kind words about our colleague Pradul! We have conveyed this feedback to his line manager.
Your positive feedback encourages our team! Thank you so much for brightening our day!
Best Regards,
Julie, Client Service
Clear answers to the questions I had…
Clear answers to the questions I had and very helpful additional information provided.
October 14, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sam,
Thank you so much for sharing your satisfaction towards the services our colleague Vivek has rendered!
Your positive feedback encourages our team! Thank you so much for brightening our day!
Best Regards,
Julie, Client Service
How did Ashvin Vijay do ?
The question was. How did Ashvin Vijay do ? He was excellent. Very helpful, polite, quick. The problem is that I needed his help in the first place. Saxo is forcing me to close my account as I live in Indonesia. I could transfer 6 stocks to another broker. After that it became impossible, every attempt to transfer "Failed". On a scale of 1 to 5 for the Saxo stock transfer system. 1.
October 8, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Glenn,
Thank you so much for also sharing your satisfaction towards the services our colleague Ashvin has rendered.
We appreciate that you have taken the time to share your constructive feedback and experience with securities transfer.
While Saxo no longer onboards clients from Indonesia, we would like to take this opportunity to thank you for choosing Saxo to be your investment partner.
Should there be any unresolved queries, please reach out to Saxo Support:
How do I request support? – Saxo Singapore Support (http://spr.ly/62048UmHfY)
Best Regards,
Julie, Client Service
Pradul was very good he actually helped…
Pradul was very good he actually helped solve my issue
He was proactive and patient with a client that had reached the end of my patience
He is the only reason Saxo gets any stars
Saxo as an organisation was disgusting, ZERO proactive assistance and ZERO care factor towards solving my problem.
It took close to 3 months to get a refund, when money did not arrive and was reverted back to the cash management team, rather than identifying the issue and giving clear instructions i had to chase up and drag solutions out of them one painful email at a time. I've had telco companies offer better support service
Lazy and incompetent would be an apt description
October 4, 2024
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sebastian,
Thank you for your constructive feedback.
We have conveyed your appreciation towards our colleague Pradul to his line manager.
Separately, we are very sorry to hear about your dissatisfaction, and experience which we understand is now resolved.
Should you require support on any standing matter, please do not hesitate to reach out and our teams will assist you accordingly: http://spr.ly/62049UleSL
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