Every Question I had was answered straight away, even my concerns and whilst I was waiting for my fit to fly note I contacted them through an online portal and that too was done smoothly and my fit to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very quick service - I actually read the title wrong and was given the wrong certificate. I emailed to explain my mistake and they re done my assessment and fit to fly certificate the same day. So hap... See more
The kit I ordered said it would just need blood collecting from my finger. When it turned up it was actually an intravenous one. I therefore had to organise and pay for a private blood test. They d... See more
Great service arranging PCR test at home via courier in NW London and following up regarding a few queries I had. Results received within time stated. Had also used earlier and arranged a last minute... See more
Company details
Written by the company
Our aim is to offer you with the fast, convenient and affordable way to access the same accredited laboratory that your doctor uses. All abnormal results are commented by our experienced UK registered doctors who are happy to answer the queries you may have once you receive the result.
Contact info
United Kingdom
- home2lab.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All perfect so far
August 11, 2022
Efficient and timely
August 9, 2022
Quick and easy
August 9, 2022
Excellent service
August 2, 2022
Very rapid service
Ordered test kit, it arrived and was returned the next day and analysed the next day
July 31, 2022
Fast and professional
July 27, 2022
Totally reliable and user friendly
Literally the easiest and smoothest Antigen to take on (or before) holiday for last min fit-to-fly certificate.
July 25, 2022
Very quick and efficient.
July 19, 2022
Excellent service
July 17, 2022
Reply from Home2lab
Hi Mrs. Lau,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Please let us know what we can do for you in the future.
Camille
Customer Service Lead
It took so long to deliver results
July 7, 2022
Unprompted review
Reply from Home2lab
Hi Alejandro,
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments.
Kind regards,
Camille
Customer Service Lead
Reply from Home2lab
Hi Shintaro,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
Camille
Customer Service Lead
Excellent service all around
Excellent service all around with quick delivery and a highly responsive support team. Strongly recommended.
July 6, 2022
Reply from Home2lab
Hi MRX,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
Camille
Customer Service Lead
Not very good service as yet
Not very good service as yet, As I am still waiting for my Antibody test results to come back, I sent them off on the 25th/June.
July 3, 2022
Perfect
I’ve used home 2 lab on a few occasions now
Great service and test results have come back fast in my cases
July 2, 2022
Reply from Home2lab
Hi Mr. Thomas,
We are happy to know that you received the result immediately. Thank you as well, so much for taking the time to leave an excellent rating. We really appreciate your business with us.
Kind regards,
Camille
Customer Service Lead
Excellent Service
Absolutely brilliant. Totally took the stress out of a pcr test. Very convenient, hassle free and very quick. Would definitely use again.
July 2, 2022
Reply from Home2lab
Hi Aneela,
It is our pleasure to provide you with an amazing and positive experience. Thank you for your feedback, we will share this with the entire team to let them know and to keep up the amazing work.
Kind regards,
Camille
Customer Service Lead
I was so much impressed with your…
I was so much impressed with your service bc I made a mistake when I was filling my form,I wrote 29 June instead of 19 June 2022,but the way it was handled by your staff on duty on the Sunday 19 June 2022 was excellent. I really appreciate it. I also received my test result before the agreed sis hours.
June 30, 2022
Reply from Home2lab
Hi Joseph,
Thank you for your positive review. This will encourage the team to keep on providing amazing customer service every single day.
Kind regards,
Camille
Customer Service Lead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.