Every Question I had was answered straight away, even my concerns and whilst I was waiting for my fit to fly note I contacted them through an online portal and that too was done smoothly and my fit to... See more
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Very quick service - I actually read the title wrong and was given the wrong certificate. I emailed to explain my mistake and they re done my assessment and fit to fly certificate the same day. So hap... See more
The kit I ordered said it would just need blood collecting from my finger. When it turned up it was actually an intravenous one. I therefore had to organise and pay for a private blood test. They d... See more
Great service arranging PCR test at home via courier in NW London and following up regarding a few queries I had. Results received within time stated. Had also used earlier and arranged a last minute... See more
Company details
Written by the company
Our aim is to offer you with the fast, convenient and affordable way to access the same accredited laboratory that your doctor uses. All abnormal results are commented by our experienced UK registered doctors who are happy to answer the queries you may have once you receive the result.
Contact info
United Kingdom
- home2lab.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Thank you for the fast test
Thank you for the fast test
Best pharmacy in Brixton
November 16, 2022
Unprompted review
No certificate received
Unfortunately, I have never received any certificate. I did the test and sent it as indicated (took a screenshot of the confirmation that it was sent) but a certificate never arrived via email. The support told me to send my photo of my ID and the test cassette via email to create the certificate manually, but even this certificate never arrived. Today I asked for a refund but never got an answer. Very poor service.
November 8, 2022
Would not recommend
The service at the pharmacy was great, but its clear the website itself needs work. My kit says its already registered, meaning I can't access my results in time for the midnight deadline I paid extra for. The links in the email lead to a page that does not exist. When calling the helpline, I was on hold for 30min. When I called back at 8pm after the number claimed to be open til 10pm, I was told they were closed.
October 24, 2022
Unprompted review
No results in one hour
I took the fit to fly test thinking I would receive the results in one hour. It never came. I waited hours and into the next day messaging throughout the night thinking I was not going to be allowed onto my flight, having not received any certificate. It was so stressful and unnecessary.
October 15, 2022
Unprompted review
I have not received my letter…
I have not received my letter confirming my negative result and qr code. I am at the airport. This is a pally service. I cannot get through to an operator after waiting 30 minutes on the phone.
September 26, 2022
Very good service
September 21, 2022
No result of covid-19 antibody test
I delivered my son and my blood sample on 30th August and the post tracking has shown that the samples have delivered on 1st September. But till now, I have not received the test result yet.
Regarding the covid-19 antibody test, your website guarantee to deliver the result within 2-3 working days. I can understand what does the reason lead to serious postpone.
September 1, 2022
Amazing customer service.
August 30, 2022
Unclear and unfair pricing
When I booked online I could only choose express by midnight results for £85, however, when I went into the pharmacy to get the test, I was informed I could have walked in and paid only £55. Very disingenuous of the company to not be transparent about that on the website.
August 29, 2022
Excellent service and fast response…
Excellent service and fast response time from testing to results
August 27, 2022
Great service arranging PCR test at…
Great service arranging PCR test at home via courier in NW London and following up regarding a few queries I had. Results received within time stated. Had also used earlier and arranged a last minute PCR for me on a day needed even though had no appointment.
August 22, 2022
Quick process and results
August 12, 2022
I paid for same day
I paid for same day, didn’t get it.
I was told it was sent and must have gone to junk. This was not the case.
However, the lady I spoke to was personally fantastic and you should be proud and are very lucky to have her, especially with the service you neglected to deliver
August 22, 2022
The swabs were taken professional and…
The swabs were taken professional and the place was well organised and clean
August 17, 2022
All perfect so far
August 11, 2022
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