Home2lab Reviews 2,415

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Every Question I had was answered straight away, even my concerns and whilst I was waiting for my fit to fly note I contacted them through an online portal and that too was done smoothly and my fit to... See more

Rated 5 out of 5 stars

Very quick service - I actually read the title wrong and was given the wrong certificate. I emailed to explain my mistake and they re done my assessment and fit to fly certificate the same day. So hap... See more

Rated 1 out of 5 stars

The kit I ordered said it would just need blood collecting from my finger. When it turned up it was actually an intravenous one. I therefore had to organise and pay for a private blood test. They d... See more

Rated 5 out of 5 stars

Great service arranging PCR test at home via courier in NW London and following up regarding a few queries I had. Results received within time stated. Had also used earlier and arranged a last minute... See more

Company details

  1. Medical Laboratory

Written by the company

Our aim is to offer you with the fast, convenient and affordable way to access the same accredited laboratory that your doctor uses. All abnormal results are commented by our experienced UK registered doctors who are happy to answer the queries you may have once you receive the result.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It’s a scam….

It’s a scam….. they sell the test kit, but then the website does not function. The scan of the QR doesn’t function, nor the web itself. Also tried calling many times and no-one picks up. Ended up rushing around London to buy from Superdrug. Save your money. Superdrug had on the shelf, less cost, and worked great!

June 7, 2023
Rated 1 out of 5 stars

Can't reach anyone

We are trying to get through to get our test before flight and been on phone for an hour. After the first 45 mins in the queue the line was white noise. We are urgently trying to reach you to avoid ruining our trip by being denied entry.

April 2, 2023
Unprompted review
Rated 1 out of 5 stars

A SCAM

I BOOKED A "Same day RT-PCR test with Fit-to-fly by Midnight" FOR TRAVEL TO CHINA. I CALLED AND EMAILED TO CONFIRM. NO RESPONSE. NOTHING ARRIVED ON THE AGREED DATE. I COMPLAINED ABOUT THE FAILURE TO DELIVER WHAT I HAD PAID FOR. NO RESPONSE. I ADVISE EVERYBODY TO HAVE NOTHING TO DO WITH THIS BUSINESS.

March 19, 2023
Unprompted review
Rated 1 out of 5 stars

An absolute scam

An absolute scam! Testing kit was already used and company took the payment without delivering any result.

January 19, 2023
Rated 1 out of 5 stars

Couldn’t register my test as the system…

Couldn’t register my test as the system didn’t recognise the ID. Website didn’t work. They then registered the test for me without giving me a password so I couldn’t get my test result at all.

December 24, 2022
Unprompted review
Rated 1 out of 5 stars

The worst.

The worst.
I've been given some instructions how to register my test and it doesn't seem to be working.
Also, I received and email pointing me into a site that doesn't exist.
Moreover, I've been trying to contact Home2Lab but I was waiting on the phone for about 2 hours and when I send an email didn't came back the same day.
Please fix you site!

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

They used to be great

They used to be great. Unfortunately this time I've not received my antibody test results and noone will answer my email enquiries - have they gone bust?

December 11, 2022
Unprompted review

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